Nobody knows, nobody cares

I wanted to see Judith Sepuma last Saturday 28 Feb at Theatre of Marcellus, Emperors Palace. I had downloaded the tickets that same afternoon. Arriving on time on location, the theater is closed and locked. Nobody at Emperors Palace had information. We were sent to the conference center, on the opposite end of the casino. No event was happening there. No help could be found. Cleaning staff suggested we go to the Winner's Circle. Long walk back to where we came from. Nobody there had any information. As we passed again in front of the theater, other patrons looked just as bewildered and helpless. They told us the date on Webtickets had been changed just then without any prior communication. How is that possible? The event did not get re-scheduled at 19h00 on Saturday 28 Feb. This is terrible service, the evening was utterly ruined, we ran around being sent from pillar to post - because of total lack of communication.