EC
ER Consulting Inc.
Verified Business
EC
ER Consulting Inc.
Verified Business
48 Reviews (last 12 months)
Responds in 81 hours 21 min
AI Review Summary
Based on recent customer reviews, ER Consulting Inc. faces severe and widespread criticism across nearly every dimension of its operations. Billing and account management failures dominate the feedback, with customers consistently reporting incorrect invoicing, aggressive debt collection despite proof of payment, and credit listing threats. Communication failures and poor customer service compound these billing issues, leaving patients feeling harassed, ignored, and financially harmed.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#12Ranked In Medical Aid
81h 21mReply Time
-77 NPSUnlikely
Replied to 74% of negative reviews
Reply time on negative reviews: 83 hours 40 min
TrustIndex
0
Ranking
#12
in Medical Aid
Avg Reply
81 hours 21 minutes
NPS Score
-77
Recommended: Unlikely
Replied to 74% of negative reviews
Reply time on negative reviews: 83 hours 40 min
Review Distribution
1.1|48 Reviews
May '25 - Apr '26
5(0%)
4(2.4%)
3(0%)
2(4.8%)
1(92.9%)
5(0%)
4(2.4%)
3(0%)
2(4.8%)
1(92.9%)
Recent reviews (48)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIP
Izanne P
1 reviews | Active since Jan 2020
6 Mar 2026, 10:01
Query Regarding Alleged Outstanding Account – ER Consulting
Good day. We received a message via SMS on my mother’s phone stating that there is an outstanding account with ER Consulting and that the account has been handed over to attorneys. Firstly, this looks like a **** to me, because why would the account be sent via SMS to my mother? If this is not a **** and there is indeed an outstanding account, I would like to see proof that the account was emailed to my husband, Mr. S.F. Potgieter. He has checked his emails and there are no invoices from ER Consulting that were emailed to him. The patient was Lienke Potgieter. My husband S.F. Potgieter’s ID number is 8208305015084. Please contact us on 082 466 4493. Thank you.
Helpful (0)
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Izanne P
1 reviews | Active since Jan 2020
6 Mar 2026, 10:01
Query Regarding Alleged Outstanding Account – ER Consulting
Good day. We received a message via SMS on my mother’s phone stating that there is an outstanding account with ER Consulting and that the account has been handed over to attorneys. Firstly, this looks like a **** to me, because why would the account be sent via SMS to my mother? If this is not a **** and there is indeed an outstanding account, I would like to see proof that the account was emailed to my husband, Mr. S.F. Potgieter. He has checked his emails and there are no invoices from ER Consulting that were emailed to him. The patient was Lienke Potgieter. My husband S.F. Potgieter’s ID number is 8208305015084. Please contact us on 082 466 4493. Thank you.
0
Replies (0)ME
Mohamed E
1 reviews | Active since Jan 2020
4 Mar 2026, 10:15
Professional ****mers
So this is a run down of the things that transpired. On the 18th October 2025 I had taken my son to the emergency room at Netcare Olivedale. This emergency room is controlled and managed by Holt partners and Partners ER consulting. I had received a call in November requesting to speak to my wife who was not present with me and I could not remember if details was provided to call back. However from then till only today I hadn't received any correspondence 9r invoice to say I have an outstanding balance. My assumption is thay Subsequent to that visit on the 18th October, a claim was sent to the medical aid and it was rejected. Today I get an sms saying my account is handed over, my wife calls in only to find that there was an invoice for October that was not paid and thats the amount that was handed over. Now you can imagine the shock, frustration that this brings already. I then call ER consulting and spoke to a lady called Amy and after much investigation I find that ER consulting says they supposedly sent me smses to which I can attest have not been received. They they state they have sent email, after probing they have entered the incorrect email address. Now you tell me, how can someone be expected to pay for something when they dont know anything about it. At this point I was frustrated and requested to speak to the Manager, she provided me with a number 011 706 4049 and speak to Nono, to who im yet to speak to as her phone just goes on ringing with no answer. With no answers and frustrated I call Nudebt who is the company this invoice was handed over to. When i called in ive explained everything and then found out that the case was handed over to them in January 2026. My surprise is how fast the amount went from roughly R 790 to R 1500. Today is the 27th February 2026 and is the first time I hear of an over due account. I give her the whole story about wrong email address ect. She then says I should speak to Retaphile on 011 7245883 I was livid, why cant one person solve a problem from start to end. Im just being pushed between ER consulting and NUDEBT. I then call Retaphile and in all my interactions at this time, seemed to be the person that knows what she is talking about. She provided me with the statement, again, not the actual invoice. She further provided the breakdown of how the balance doubled in the last two months. But she can answer one question: why am I being penalized for something that ER consulting couldn't do properly in the first place. They have failed in more than one way. 1. They have been sending emails to an incorrect email address due to someone on their end not capturing details correctly. 2. In this entire time they only called once and that was requesting to speak to my wife, without giving any hint or knowledge that there is an outstanding invoice. 3. They claim they have sent smses but ive reiterated that I have not received any sms, I can however say I didn't get an sms last week but that was for a different claim and case. So clearly my number is correct. 4. To date I have not been provided an invoice regarding this charge. I have sent all parties an email stating the above. To date none contacted me. Further to that when I called today they start explaining from square one again
Helpful (0)
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Mohamed E
1 reviews | Active since Jan 2020
4 Mar 2026, 10:15
Professional ****mers
So this is a run down of the things that transpired. On the 18th October 2025 I had taken my son to the emergency room at Netcare Olivedale. This emergency room is controlled and managed by Holt partners and Partners ER consulting. I had received a call in November requesting to speak to my wife who was not present with me and I could not remember if details was provided to call back. However from then till only today I hadn't received any correspondence 9r invoice to say I have an outstanding balance. My assumption is thay Subsequent to that visit on the 18th October, a claim was sent to the medical aid and it was rejected. Today I get an sms saying my account is handed over, my wife calls in only to find that there was an invoice for October that was not paid and thats the amount that was handed over. Now you can imagine the shock, frustration that this brings already. I then call ER consulting and spoke to a lady called Amy and after much investigation I find that ER consulting says they supposedly sent me smses to which I can attest have not been received. They they state they have sent email, after probing they have entered the incorrect email address. Now you tell me, how can someone be expected to pay for something when they dont know anything about it. At this point I was frustrated and requested to speak to the Manager, she provided me with a number 011 706 4049 and speak to Nono, to who im yet to speak to as her phone just goes on ringing with no answer. With no answers and frustrated I call Nudebt who is the company this invoice was handed over to. When i called in ive explained everything and then found out that the case was handed over to them in January 2026. My surprise is how fast the amount went from roughly R 790 to R 1500. Today is the 27th February 2026 and is the first time I hear of an over due account. I give her the whole story about wrong email address ect. She then says I should speak to Retaphile on 011 7245883 I was livid, why cant one person solve a problem from start to end. Im just being pushed between ER consulting and NUDEBT. I then call Retaphile and in all my interactions at this time, seemed to be the person that knows what she is talking about. She provided me with the statement, again, not the actual invoice. She further provided the breakdown of how the balance doubled in the last two months. But she can answer one question: why am I being penalized for something that ER consulting couldn't do properly in the first place. They have failed in more than one way. 1. They have been sending emails to an incorrect email address due to someone on their end not capturing details correctly. 2. In this entire time they only called once and that was requesting to speak to my wife, without giving any hint or knowledge that there is an outstanding invoice. 3. They claim they have sent smses but ive reiterated that I have not received any sms, I can however say I didn't get an sms last week but that was for a different claim and case. So clearly my number is correct. 4. To date I have not been provided an invoice regarding this charge. I have sent all parties an email stating the above. To date none contacted me. Further to that when I called today they start explaining from square one again
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Replies (0)S
Subernicia
1 reviews | Active since Jan 2020
24 Feb 2026, 14:00
Unprofessional
Good day , i have been requesting clarity regarding the issuing of invoice and still no assistance the response received Please advise when can the Dr expect the payment, please? the invoice details was my dependant and i went to consult the dr
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Subernicia
1 reviews | Active since Jan 2020
24 Feb 2026, 14:00
Unprofessional
Good day , i have been requesting clarity regarding the issuing of invoice and still no assistance the response received Please advise when can the Dr expect the payment, please? the invoice details was my dependant and i went to consult the dr
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Replies (0)NvdW
Nico van der Westhuizen
1 reviews | Active since Jan 2020
23 Feb 2026, 08:15
Paid medical account still pursued by Blake Collections after proof and dispute through ER Consultants
I am experiencing ongoing collection contact from Blake Collections regarding a medical account with ER Consulting that has already been paid. Timeline: Payment made: 3 Dec 2025 Proof of payment sent to ER Consulting: 3 & 4 Dec 2025 Proof provided in person at Anncron: 22 Dec 2025 Collection contact from Blake Collections began: Feb 2026 Formal dispute sent with proof attached Matter referred to the Council of Debt (Blake & ER Consulting copied) Despite this, I have received multiple calls from Blake Collections, including silent/abandoned calls. This is causing ongoing distress and time disruption despite the account being settled and formally disputed. I request: Written confirmation the account is settled Immediate cessation of all collection contact Correction of records with ER Consulting and Blake Collections All proof of payment and correspondence is available.
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Nico van der Westhuizen
1 reviews | Active since Jan 2020
23 Feb 2026, 08:15
Paid medical account still pursued by Blake Collections after proof and dispute through ER Consultants
I am experiencing ongoing collection contact from Blake Collections regarding a medical account with ER Consulting that has already been paid. Timeline: Payment made: 3 Dec 2025 Proof of payment sent to ER Consulting: 3 & 4 Dec 2025 Proof provided in person at Anncron: 22 Dec 2025 Collection contact from Blake Collections began: Feb 2026 Formal dispute sent with proof attached Matter referred to the Council of Debt (Blake & ER Consulting copied) Despite this, I have received multiple calls from Blake Collections, including silent/abandoned calls. This is causing ongoing distress and time disruption despite the account being settled and formally disputed. I request: Written confirmation the account is settled Immediate cessation of all collection contact Correction of records with ER Consulting and Blake Collections All proof of payment and correspondence is available.
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Replies (0)JG
Johann G
1 reviews | Active since Jan 2020
13 Feb 2026, 10:15
ER CONSULTING: Disputed Account Escalated to Attorneys Without Addressing Formal Objection
I formally disputed an ER Consulting invoice on 21 January 2026 after paying LIFE St George’s Private Hospital in full on 25 November 2025 and specifically requesting to settle all charges before leaving. At no stage was I informed that the attending practitioner would bill separately. I received no acknowledgement or response to my written dispute sent to clinicalgovernance@erconsulting.co.za and careteam@erconsulting.co.za . Instead, the matter was escalated to attorneys and I received a letter of demand and notice of ITC listing. Escalating a formally disputed account to legal collection without responding to the dispute raises serious concerns about billing governance, consumer transparency, and fair process. Numerous other public reviews reflect similar patterns of delayed invoices, incorrect balances, ignored correspondence, and aggressive collection despite proof of payment. Patients deserve clear upfront disclosure of separate billing arrangements and proper engagement when disputes are raised. I call on ER Consulting to urgently review its accounts and collections practices, withdraw collection action on disputed matters, and ensure compliance with the Consumer Protection Act and fair credit reporting standards.
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Johann G
1 reviews | Active since Jan 2020
13 Feb 2026, 10:15
ER CONSULTING: Disputed Account Escalated to Attorneys Without Addressing Formal Objection
I formally disputed an ER Consulting invoice on 21 January 2026 after paying LIFE St George’s Private Hospital in full on 25 November 2025 and specifically requesting to settle all charges before leaving. At no stage was I informed that the attending practitioner would bill separately. I received no acknowledgement or response to my written dispute sent to clinicalgovernance@erconsulting.co.za and careteam@erconsulting.co.za . Instead, the matter was escalated to attorneys and I received a letter of demand and notice of ITC listing. Escalating a formally disputed account to legal collection without responding to the dispute raises serious concerns about billing governance, consumer transparency, and fair process. Numerous other public reviews reflect similar patterns of delayed invoices, incorrect balances, ignored correspondence, and aggressive collection despite proof of payment. Patients deserve clear upfront disclosure of separate billing arrangements and proper engagement when disputes are raised. I call on ER Consulting to urgently review its accounts and collections practices, withdraw collection action on disputed matters, and ensure compliance with the Consumer Protection Act and fair credit reporting standards.
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Replies (0)BB
Burton B
1 reviews | Active since Jan 2020
22 Jan 2026, 09:50
BAD BUISNESS AND CUSTOMER SERVICE
Dear BURTON BROWN ER Consulting Inc - Drs Holt and Partners would like to draw your attention to the fact that despite our previous reminder and request for payment, your account remains in arrears. We trust that you will avoid any additional inconvenience and action by paying the outstanding amount. Should you have settled this account, please contact our accounts department on 0861374768 or send your proof of payment to accounts@erconsulting.co.za Please refer to the attached statement for the outstanding balance and banking details for payment. Please note that the statement is encrypted. To unlock the statement, please enter the RSA ID or Passport Number of the Main Member. You can now pay your account online via our Secure FNB Payment Gateway. Good day, The payment was received and allocated. Please note that your account is overdue and requires an immediate payment of the full balance of R700.00 to avoid the account from being handed over to our debt collectors. Regards, Abongile. On Monday, 19 January 2026, 09:04:24 +0200, Burton Brown <burton.brown007@gmail.com> wrote: Burton Brown <burton.brown007@gmail.com> 20 Jan 2026, 11:46 (2 days ago) to complaints, chantelleb, ER Dear Sir / Madam, I place on record my serious objection to the threats of handover allegedly being made against me. I am currently making payments on the account to the best of my financial ability. You are legally not entitled to hand a person over while payments are being made, particularly in the absence of any signed or agreed payment arrangement. No such arrangement exists between us. Furthermore, I must state unequivocally that I am being charged well above medical aid rates, and at no point were these excessive tariffs disclosed to me when my wife was admitted. This constitutes a clear failure on your part in terms of transparency, disclosure, and ethical billing practices. No law permits a patient or guarantor to be threatened with handover under these circumstances. Any attempt to proceed in this manner will be viewed as ********, coercive, and procedurally irregular. Should these threats persist, I will have no hesitation in formally reporting this matter to the Health Ombud and all relevant regulatory authorities without further notice. I am also obtaining advice regarding my rights in this matter. I expect this issue to be addressed immediately and for all threats of handover to cease with immediate effect. Regards, Mr Burton Brown Burton Brown <burton.brown007@gmail.com> 20 Jan 2026, 11:46 (2 days ago) to complaints, chantelleb, ER Dear Sir / Madam, I place on record my serious objection to the threats of handover allegedly being made against me. I am currently making payments on the account to the best of my financial ability. You are legally not entitled to hand a person over while payments are being made, particularly in the absence of any signed or agreed payment arrangement. No such arrangement exists between us. Furthermore, I must state unequivocally that I am being charged well above medical aid rates, and at no point were these excessive tariffs disclosed to me when my wife was admitted. This constitutes a clear failure on your part in terms of transparency, disclosure, and ethical billing practices. No law permits a patient or guarantor to be threatened with handover under these circumstances. Any attempt to proceed in this manner will be viewed as ********, coercive, and procedurally irregular. Should these threats persist, I will have no hesitation in formally reporting this matter to the Health Ombud and all relevant regulatory authorities without further notice. I am also obtaining advice regarding my rights in this matter. I expect this issue to be addressed immediately and for all threats of handover to cease with immediate effect. Regards, Mr Burton Brown Burton Brown <burton.brown007@gmail.com> 20 Jan 2026, 11:46 (2 days ago) to complaints, chantelleb, ER Dear Sir / Madam, I place on record my serious objection to the threats of handover allegedly being made against me. I am currently making payments on the account to the best of my financial ability. You are legally not entitled to hand a person over while payments are being made, particularly in the absence of any signed or agreed payment arrangement. No such arrangement exists between us. Furthermore, I must state unequivocally that I am being charged well above medical aid rates, and at no point were these excessive tariffs disclosed to me when my wife was admitted. This constitutes a clear failure on your part in terms of transparency, disclosure, and ethical billing practices. No law permits a patient or guarantor to be threatened with handover under these circumstances. Any attempt to proceed in this manner will be viewed as ********, coercive, and procedurally irregular. Should these threats persist, I will have no hesitation in formally reporting this matter to the Health Ombud and all relevant regulatory authorities without further notice. I am also obtaining advice regarding my rights in this matter. I expect this issue to be addressed immediately and for all threats of handover to cease with immediate effect. Regards, Mr Burton Brown ER Consulting Care Team Attachments 11:38 (9 minutes ago) to me Good day, We have noted your response, please note that our SMSs/Emails are automated based on the age of the account, we are unable to keep accounts for over 63 days thus your account is overdue and requires a payment of the full remaining balance. ER Consulting Inc. applies standard emergency medicine tariffs for patient consultations and treatments, which are in line with the regulations set by all relevant authorities in South Africa. Additionally, we have signage in all of our Emergency Units informing patients and their families that the bill from our services will be presented separately from the hospital bill and other al**** service providers, such as radiology and pathology. Regards, Abongile.Dear Sir / Madam, I place on record my serious objection to the threats of handover allegedly being made against me. I am currently making payments on the account to the best of my financial ability. You are legally not entitled to hand a person over while payments are being made, particularly in the absence of any signed or agreed payment arrangement. No such arrangement exists between us. Furthermore, I must state unequivocally that I am being charged well above medical aid rates, and at no point were these excessive tariffs disclosed to me when my wife was admitted. This constitutes a clear failure on your part in terms of transparency, disclosure, and ethical billing practices. No law permits a patient or guarantor to be threatened with handover under these circumstances. Any attempt to proceed in this manner will be viewed as ********, coercive, and procedurally irregular. Should these threats persist, I will have no hesitation in formally reporting this matter to the Health Ombud and all relevant regulatory authorities without further notice. I am also obtaining advice regarding my rights in this matter. I expect this issue to be addressed immediately and for all threats of handover to cease with immediate effect. Regards, Mr Burton Brown 0824698029Burton Brown <burton.brown007@gmail.com> 11:43 (5 minutes ago) to ER I wasn't told about any payment requirements, payment methods, or expected timelines at the time services were rendered. Furthermore, no alternative payment options were discussed or offered by the hospital. This has left us no choice but to use your services, regardless of the nature or urgency of the medical condition. At no stage were any formal payment arrangements concluded between you and me. In the absence of such an agreement, I will continue to make monthly payments based on what I can reasonably afford. Should this matter be escalated further through legal channels, I am prepared to pursue all available remedies. I will also formally expose and report these practices to the relevant oversight bodies for investigation, as the lack of disclosure and engagement on payment arrangements is unacceptable. I trust this matter can be resolved amicably and without further escalation. Yours sincerely, Mr Burton Brown 0824698029 THIS IS HOW THEY OPERATE WITHOUT SAYING ANYTHING WHEN THEY ATTEND TO YOU !!!! THIS IS HOW THIS BUISNESS OPERATES !!!!
Helpful (0)
|Replies (0)BB
Burton B
1 reviews | Active since Jan 2020
22 Jan 2026, 09:50
BAD BUISNESS AND CUSTOMER SERVICE
Dear BURTON BROWN ER Consulting Inc - Drs Holt and Partners would like to draw your attention to the fact that despite our previous reminder and request for payment, your account remains in arrears. We trust that you will avoid any additional inconvenience and action by paying the outstanding amount. Should you have settled this account, please contact our accounts department on 0861374768 or send your proof of payment to accounts@erconsulting.co.za Please refer to the attached statement for the outstanding balance and banking details for payment. Please note that the statement is encrypted. To unlock the statement, please enter the RSA ID or Passport Number of the Main Member. You can now pay your account online via our Secure FNB Payment Gateway. Good day, The payment was received and allocated. Please note that your account is overdue and requires an immediate payment of the full balance of R700.00 to avoid the account from being handed over to our debt collectors. Regards, Abongile. On Monday, 19 January 2026, 09:04:24 +0200, Burton Brown <burton.brown007@gmail.com> wrote: Burton Brown <burton.brown007@gmail.com> 20 Jan 2026, 11:46 (2 days ago) to complaints, chantelleb, ER Dear Sir / Madam, I place on record my serious objection to the threats of handover allegedly being made against me. I am currently making payments on the account to the best of my financial ability. You are legally not entitled to hand a person over while payments are being made, particularly in the absence of any signed or agreed payment arrangement. No such arrangement exists between us. Furthermore, I must state unequivocally that I am being charged well above medical aid rates, and at no point were these excessive tariffs disclosed to me when my wife was admitted. This constitutes a clear failure on your part in terms of transparency, disclosure, and ethical billing practices. No law permits a patient or guarantor to be threatened with handover under these circumstances. Any attempt to proceed in this manner will be viewed as ********, coercive, and procedurally irregular. Should these threats persist, I will have no hesitation in formally reporting this matter to the Health Ombud and all relevant regulatory authorities without further notice. I am also obtaining advice regarding my rights in this matter. I expect this issue to be addressed immediately and for all threats of handover to cease with immediate effect. Regards, Mr Burton Brown Burton Brown <burton.brown007@gmail.com> 20 Jan 2026, 11:46 (2 days ago) to complaints, chantelleb, ER Dear Sir / Madam, I place on record my serious objection to the threats of handover allegedly being made against me. I am currently making payments on the account to the best of my financial ability. You are legally not entitled to hand a person over while payments are being made, particularly in the absence of any signed or agreed payment arrangement. No such arrangement exists between us. Furthermore, I must state unequivocally that I am being charged well above medical aid rates, and at no point were these excessive tariffs disclosed to me when my wife was admitted. This constitutes a clear failure on your part in terms of transparency, disclosure, and ethical billing practices. No law permits a patient or guarantor to be threatened with handover under these circumstances. Any attempt to proceed in this manner will be viewed as ********, coercive, and procedurally irregular. Should these threats persist, I will have no hesitation in formally reporting this matter to the Health Ombud and all relevant regulatory authorities without further notice. I am also obtaining advice regarding my rights in this matter. I expect this issue to be addressed immediately and for all threats of handover to cease with immediate effect. Regards, Mr Burton Brown Burton Brown <burton.brown007@gmail.com> 20 Jan 2026, 11:46 (2 days ago) to complaints, chantelleb, ER Dear Sir / Madam, I place on record my serious objection to the threats of handover allegedly being made against me. I am currently making payments on the account to the best of my financial ability. You are legally not entitled to hand a person over while payments are being made, particularly in the absence of any signed or agreed payment arrangement. No such arrangement exists between us. Furthermore, I must state unequivocally that I am being charged well above medical aid rates, and at no point were these excessive tariffs disclosed to me when my wife was admitted. This constitutes a clear failure on your part in terms of transparency, disclosure, and ethical billing practices. No law permits a patient or guarantor to be threatened with handover under these circumstances. Any attempt to proceed in this manner will be viewed as ********, coercive, and procedurally irregular. Should these threats persist, I will have no hesitation in formally reporting this matter to the Health Ombud and all relevant regulatory authorities without further notice. I am also obtaining advice regarding my rights in this matter. I expect this issue to be addressed immediately and for all threats of handover to cease with immediate effect. Regards, Mr Burton Brown ER Consulting Care Team Attachments 11:38 (9 minutes ago) to me Good day, We have noted your response, please note that our SMSs/Emails are automated based on the age of the account, we are unable to keep accounts for over 63 days thus your account is overdue and requires a payment of the full remaining balance. ER Consulting Inc. applies standard emergency medicine tariffs for patient consultations and treatments, which are in line with the regulations set by all relevant authorities in South Africa. Additionally, we have signage in all of our Emergency Units informing patients and their families that the bill from our services will be presented separately from the hospital bill and other al**** service providers, such as radiology and pathology. Regards, Abongile.Dear Sir / Madam, I place on record my serious objection to the threats of handover allegedly being made against me. I am currently making payments on the account to the best of my financial ability. You are legally not entitled to hand a person over while payments are being made, particularly in the absence of any signed or agreed payment arrangement. No such arrangement exists between us. Furthermore, I must state unequivocally that I am being charged well above medical aid rates, and at no point were these excessive tariffs disclosed to me when my wife was admitted. This constitutes a clear failure on your part in terms of transparency, disclosure, and ethical billing practices. No law permits a patient or guarantor to be threatened with handover under these circumstances. Any attempt to proceed in this manner will be viewed as ********, coercive, and procedurally irregular. Should these threats persist, I will have no hesitation in formally reporting this matter to the Health Ombud and all relevant regulatory authorities without further notice. I am also obtaining advice regarding my rights in this matter. I expect this issue to be addressed immediately and for all threats of handover to cease with immediate effect. Regards, Mr Burton Brown 0824698029Burton Brown <burton.brown007@gmail.com> 11:43 (5 minutes ago) to ER I wasn't told about any payment requirements, payment methods, or expected timelines at the time services were rendered. Furthermore, no alternative payment options were discussed or offered by the hospital. This has left us no choice but to use your services, regardless of the nature or urgency of the medical condition. At no stage were any formal payment arrangements concluded between you and me. In the absence of such an agreement, I will continue to make monthly payments based on what I can reasonably afford. Should this matter be escalated further through legal channels, I am prepared to pursue all available remedies. I will also formally expose and report these practices to the relevant oversight bodies for investigation, as the lack of disclosure and engagement on payment arrangements is unacceptable. I trust this matter can be resolved amicably and without further escalation. Yours sincerely, Mr Burton Brown 0824698029 THIS IS HOW THEY OPERATE WITHOUT SAYING ANYTHING WHEN THEY ATTEND TO YOU !!!! THIS IS HOW THIS BUISNESS OPERATES !!!!
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Replies (0)MM
Marelize M
1 reviews | Active since Jan 2020
8 Jan 2026, 06:12
ER Consulting accounts department
ER Consulting accounts department has *********** staff. I have been fighting with them since November, but they did not believe me after sending relevant documents that the Medical aid paid in full for my consultation on 19 November. I have received threatening messages every single day. They have put me through so much stress and emotionally. After a long battle of phone calls and proof every day they finally sent the proof of payment on 7 January without an explanation or apology of their incompetence. Im not happy at all.
Helpful (0)
|Replies (0)MM
Marelize M
1 reviews | Active since Jan 2020
8 Jan 2026, 06:12
ER Consulting accounts department
ER Consulting accounts department has *********** staff. I have been fighting with them since November, but they did not believe me after sending relevant documents that the Medical aid paid in full for my consultation on 19 November. I have received threatening messages every single day. They have put me through so much stress and emotionally. After a long battle of phone calls and proof every day they finally sent the proof of payment on 7 January without an explanation or apology of their incompetence. Im not happy at all.
0
Replies (0)N
Neeresh
1 reviews | Active since Jan 2020
15 Dec 2025, 06:36
Poor and ***********
My mum went to er consulting entabeni, the service is very slow, takes 4 to 5 hours to get admitted in a private facility. I received a bill for items not used which I tried to query with the practice which I received no resolution. The agent advised to send an email, I called the practice and emailed the practice more than 3 times. I haven't received a response to date but to receive notification the bill has been handed over. Very disappointed with the service of the organization and look forward to hearing from them.
Helpful (0)
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Neeresh
1 reviews | Active since Jan 2020
15 Dec 2025, 06:36
Poor and ***********
My mum went to er consulting entabeni, the service is very slow, takes 4 to 5 hours to get admitted in a private facility. I received a bill for items not used which I tried to query with the practice which I received no resolution. The agent advised to send an email, I called the practice and emailed the practice more than 3 times. I haven't received a response to date but to receive notification the bill has been handed over. Very disappointed with the service of the organization and look forward to hearing from them.
0
Replies (0)