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Erase Debt SA
Verified Business
ED
Erase Debt SA
Verified Business
426 Reviews (last 12 months)
Responds in 22 hours 34 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Erase Debt SA presents a polarized customer experience. When clients connect with dedicated consultants like Nireen, Shai, Shailin, or Dieandra, the service is frequently praised as friendly, professional, and thorough. However, a recurring pattern of communication breakdowns after full payment, unresolved cases lasting many months, and refund disputes significantly undermines trust and overall satisfaction.
Top Strengths:
- •Customer Service & Professional Guidance: Named consultants such as Nireen, Shai, Shailin, and Dieandra consistently earn praise for being patient, friendly, knowledgeable, and proactive. Customers frequently describe them as stars who go above and beyond.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
5.7Trustindex Rating
#17Ranked In Debt Management
22 hours 34 minutesAverage Time To Reply
36 NPSRecommended: Likely
Replied to 78% of negative reviews
Typically takes less than 38 hours 46 min to reply
TrustIndex
5.7
Score
Ranking
#17
in Debt Management
Avg Reply
22 hours 34 minutes
NPS Score
36
Recommended: Likely
Replied to 78% of negative reviews
Typically takes less than 38 hours 46 min to reply
Review Distribution
4.2|426 Reviews
May '25 - Apr '26
5(75.2%)
4(6.4%)
3(1.7%)
2(0.7%)
1(16%)
5(75.2%)
4(6.4%)
3(1.7%)
2(0.7%)
1(16%)
Recent reviews (426)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anna
1 reviews | Active since Jan 2020
18 Mar 2026, 18:50
Nireen was a great help and she understood my needs without punching or forcing me into something she was helpful, kind and trustworthy
Nireen was a great help and she understood my needs without punching or forcing me into something she was helpful, kind and trustworthy. Thank you Nireen
Helpful (0)
|Replies (0)A
Anna
1 reviews | Active since Jan 2020
18 Mar 2026, 18:50
Nireen was a great help and she understood my needs without punching or forcing me into something she was helpful, kind and trustworthy
Nireen was a great help and she understood my needs without punching or forcing me into something she was helpful, kind and trustworthy. Thank you Nireen
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