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Eros
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencewS
wendy S
1 reviews | Active since Jan 2020
1 Dec 2015, 18:11
I am horrified at my experience with this company
On Friday I bought two pairs of summer sandals from Eros in Fourways Mall. They were both with bling stones.<br> I wore one pair on Sunday for about three hours and all the stones were falling out. I took them back today and the sales person had to call the owner who via whatsapp point blank refused to replace them or refund them saying that I was lying and it was impossible. The stones had even fallen out into the box. <br> <br> Incidentally on Friday when I wanted to try a black pair on she couldn't let me as the stones were already falling out before they had even left the store. A picture of the shoes made no difference to her either.<br> The sales person showed me the messages after I insisted on knowing what the owner was saying. I have never felt so cheated and angry of in my life. I eventually got them swopped out after much begging from the sales person whereby the owner admonished her for saying they would exchange them and that she would dock her salary. <br> Apparently this is a regular occurrence where stock of this nature is returned and the owner refuses to exchange the item. I will never set foot in there again and strongly advise no one else to as you have zero recourse.
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|Replies (0)wS
wendy S
1 reviews | Active since Jan 2020
1 Dec 2015, 18:11
I am horrified at my experience with this company
On Friday I bought two pairs of summer sandals from Eros in Fourways Mall. They were both with bling stones.<br> I wore one pair on Sunday for about three hours and all the stones were falling out. I took them back today and the sales person had to call the owner who via whatsapp point blank refused to replace them or refund them saying that I was lying and it was impossible. The stones had even fallen out into the box. <br> <br> Incidentally on Friday when I wanted to try a black pair on she couldn't let me as the stones were already falling out before they had even left the store. A picture of the shoes made no difference to her either.<br> The sales person showed me the messages after I insisted on knowing what the owner was saying. I have never felt so cheated and angry of in my life. I eventually got them swopped out after much begging from the sales person whereby the owner admonished her for saying they would exchange them and that she would dock her salary. <br> Apparently this is a regular occurrence where stock of this nature is returned and the owner refuses to exchange the item. I will never set foot in there again and strongly advise no one else to as you have zero recourse.
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Replies (0)cF
cherie F
1 reviews | Active since Jan 2020
3 Oct 2015, 08:51
shocki g consumer treatment
Bought a pair of sandals<br> Wore it once. It dyed my feet black .<br> on returning I was told to deal with it or pick sething else or collect evidence of the problem ???) <br> No cash refunds. No card refunds. We keep your.money- you keep our bad stock -attitude. What happened to sending it back to the factory and lodge a complaint while keeping your customer happy? Maybe its a China fleemarket product sold at \Live your dream"-prices . Well I am living my nightmare now. And going big on the media with this. Consumer rights do exist!!!"""
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cherie F
1 reviews | Active since Jan 2020
3 Oct 2015, 08:51
shocki g consumer treatment
Bought a pair of sandals<br> Wore it once. It dyed my feet black .<br> on returning I was told to deal with it or pick sething else or collect evidence of the problem ???) <br> No cash refunds. No card refunds. We keep your.money- you keep our bad stock -attitude. What happened to sending it back to the factory and lodge a complaint while keeping your customer happy? Maybe its a China fleemarket product sold at \Live your dream"-prices . Well I am living my nightmare now. And going big on the media with this. Consumer rights do exist!!!"""
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Replies (0)