EM
Eugene Marais Trauma Unit
Unclaimed Business
EM
Eugene Marais Trauma Unit
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Eugene Marais Trauma Unit
Eugene Marais Trauma Unit has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Eugene Marais Trauma Unit across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAH
Anke H
1 reviews | Active since Jan 2020
9 Dec 2025, 19:42
HOSPITAL OF HORROR
1/5 — Terrible Experience, Zero Accountability I am extremely disappointed with the service I received at this hospital. A doctor completely failed to do her job properly, and because of her negligence We ended up dealing with issues that could have been avoided. What makes it even worse is that the hospital refuses to take any responsibility for it. Instead of helping or even acknowledging the mistake, they dismiss every concern like it’s nothing. The lack of professionalism, empathy, and basic accountability is shocking. Patients deserve care, honesty, and respect — none of which I received here. I would not recommend this place to anyone. If this is how they handle their own errors, I honestly fear for other patients who trust them with their health. Louise Engelhardt is a terrible person and she should not be running a hospital she never takes responsibility if one of her Doctors in HER hospital makes mistakes DR Pamela Boi cost us alot of unnecessary money and our jobTHEY ARE RISKING LIVES
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Anke H
1 reviews | Active since Jan 2020
9 Dec 2025, 19:42
HOSPITAL OF HORROR
1/5 — Terrible Experience, Zero Accountability I am extremely disappointed with the service I received at this hospital. A doctor completely failed to do her job properly, and because of her negligence We ended up dealing with issues that could have been avoided. What makes it even worse is that the hospital refuses to take any responsibility for it. Instead of helping or even acknowledging the mistake, they dismiss every concern like it’s nothing. The lack of professionalism, empathy, and basic accountability is shocking. Patients deserve care, honesty, and respect — none of which I received here. I would not recommend this place to anyone. If this is how they handle their own errors, I honestly fear for other patients who trust them with their health. Louise Engelhardt is a terrible person and she should not be running a hospital she never takes responsibility if one of her Doctors in HER hospital makes mistakes DR Pamela Boi cost us alot of unnecessary money and our jobTHEY ARE RISKING LIVES
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Shay K
1 reviews | Active since Jan 2020
15 Sept 2025, 13:51
Horrible experience
The unacceptable level of care my newborn daughter received at Life Eugene Marais Hospital on two separate occasions. I respectfully request that both matters be investigated, as the level of service provided was not only deeply distressing, but also posed risks to my child’s health. Incident 1: On 3 July 2025, I brought my 4-day-old daughter to the Trauma and Emergency Unit due to visible signs of severe jaundice. Upon arrival, blood tests confirmed critically high bilirubin levels. Despite this being a clear medical emergency, we were sent home and instructed to see paediatrician Dr. Magda Verster the following day. On 4 July, Dr. Verster immediately expressed concern about the high levels and advised that my daughter required double blue light therapy (phototherapy) without delay. She gave us the option of either in-hospital or home treatment. We were understandably upset, as urgent care should have been initiated the previous day. Ultimately, we were admitted on 4 July based on the alarming results from the trauma unit visit on 3 July. It is extremely concerning that such a serious condition in a newborn was not treated as an emergency at the time. In addition, I was charged approximately R720 above the R500 copayment and R170 for blood work for the visit on 3 July, despite the fact that proper protocols were not followed. The receptionist failed to obtain authorisation from our medical aid, even though all necessary information was provided. We did not receive a casualty authorisation number, and the administrative process appears to have been handled negligently. Incident 2: 15 September 2025 In the early hours of 15 September we rushed our daughter to the hospital again due to a high fever (38.3°C), lethargy, persistent coughing, and an eye infection. These symptoms were particularly alarming given her age and the fact that she had not yet received her vaccinations. We were seen by Dr. Thethi Mvakalli, who assessed my daughter and could not see any visible issues. He recommended blood tests, X-rays, and a urine sample. We agreed to proceed. Two nurses, Charlotte and Skhulile, attempted to draw blood in the Vermaak area. My husband and I stepped out to allow them to work, but from outside the room, we heard our daughter screaming hysterically for over 15 minutes. Another nurse named Charlotte entered to assist, but it quickly became clear the staff were struggling. They eventually informed us that they could not draw blood as the baby was “looking for milk.” We could visibly see that they attempted to draw blood on her arm and on her hand, the needle pierced through the skin but the nurses explained they could not get any blood which was extremely concerning. We explained that she had just been fed and it looked like they could get blood, they just did not know how to handle an infant. Their apparent confusion and lack of skill was extremely concerning. They then placed my daughter roughly onto the bed and continued to handle her with little to no care or sensitivity. She was held down forcefully and cried uncontrollably, to the point that staff across the trauma unit could hear. Dr. Mvakalli later attempted to draw blood himself but proceeded to puncture her wrist multiple times without locating a vein. My husband and I pleaded with him to stop as he was clearly hurting her, but he continued until blood began gushing out & spilled onto the bed, and instead of drawing it properly, they attempted to collect it by s****ing it off her hand using tubes – an unhygienic and inhumane method. Nurses rushed to change the ****** bed sheets. A urine sample was not done as the nurses had no interest in helping us. Eventually, I broke down in tears and removed my daughter from the situation. This was a deeply traumatic experience for us. Nurses came in the room demanding I give my daughter to her father because I was in so much distress, they had no compassion or professionalism towards the situation. After 3.5 hours, the doctor returned and informed us that there was not enough blood collected to run any tests. They had also “forgot” to take a urine sample, and only an X-ray had been completed. Without any conclusive results, my daughter was discharged with a high fever and a recommendation to take Calpol and cough syrup as the Dr indicated that he did not know what was wrong with her, neither did he treat her eye Infection. We were given no clear diagnosis and no understanding of what caused her fever or whether she had an infection, the nurses incorrectly noted that my daughter had no Diarrhoea which she did have. The entire process was handled with an alarming lack of incompetence and compassion. Both of these experiences have left us extremely disappointed, traumatised, and concerned for the well-being of our newborn daughter. The level of care provided was not only unprofessional but dangerous. At this stage, I have lost all confidence in the level of care provided at Life Eugene Marais Hospital, and I do not wish for any other family to endure what we went through.
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Shay K
1 reviews | Active since Jan 2020
15 Sept 2025, 13:51
Horrible experience
The unacceptable level of care my newborn daughter received at Life Eugene Marais Hospital on two separate occasions. I respectfully request that both matters be investigated, as the level of service provided was not only deeply distressing, but also posed risks to my child’s health. Incident 1: On 3 July 2025, I brought my 4-day-old daughter to the Trauma and Emergency Unit due to visible signs of severe jaundice. Upon arrival, blood tests confirmed critically high bilirubin levels. Despite this being a clear medical emergency, we were sent home and instructed to see paediatrician Dr. Magda Verster the following day. On 4 July, Dr. Verster immediately expressed concern about the high levels and advised that my daughter required double blue light therapy (phototherapy) without delay. She gave us the option of either in-hospital or home treatment. We were understandably upset, as urgent care should have been initiated the previous day. Ultimately, we were admitted on 4 July based on the alarming results from the trauma unit visit on 3 July. It is extremely concerning that such a serious condition in a newborn was not treated as an emergency at the time. In addition, I was charged approximately R720 above the R500 copayment and R170 for blood work for the visit on 3 July, despite the fact that proper protocols were not followed. The receptionist failed to obtain authorisation from our medical aid, even though all necessary information was provided. We did not receive a casualty authorisation number, and the administrative process appears to have been handled negligently. Incident 2: 15 September 2025 In the early hours of 15 September we rushed our daughter to the hospital again due to a high fever (38.3°C), lethargy, persistent coughing, and an eye infection. These symptoms were particularly alarming given her age and the fact that she had not yet received her vaccinations. We were seen by Dr. Thethi Mvakalli, who assessed my daughter and could not see any visible issues. He recommended blood tests, X-rays, and a urine sample. We agreed to proceed. Two nurses, Charlotte and Skhulile, attempted to draw blood in the Vermaak area. My husband and I stepped out to allow them to work, but from outside the room, we heard our daughter screaming hysterically for over 15 minutes. Another nurse named Charlotte entered to assist, but it quickly became clear the staff were struggling. They eventually informed us that they could not draw blood as the baby was “looking for milk.” We could visibly see that they attempted to draw blood on her arm and on her hand, the needle pierced through the skin but the nurses explained they could not get any blood which was extremely concerning. We explained that she had just been fed and it looked like they could get blood, they just did not know how to handle an infant. Their apparent confusion and lack of skill was extremely concerning. They then placed my daughter roughly onto the bed and continued to handle her with little to no care or sensitivity. She was held down forcefully and cried uncontrollably, to the point that staff across the trauma unit could hear. Dr. Mvakalli later attempted to draw blood himself but proceeded to puncture her wrist multiple times without locating a vein. My husband and I pleaded with him to stop as he was clearly hurting her, but he continued until blood began gushing out & spilled onto the bed, and instead of drawing it properly, they attempted to collect it by s****ing it off her hand using tubes – an unhygienic and inhumane method. Nurses rushed to change the ****** bed sheets. A urine sample was not done as the nurses had no interest in helping us. Eventually, I broke down in tears and removed my daughter from the situation. This was a deeply traumatic experience for us. Nurses came in the room demanding I give my daughter to her father because I was in so much distress, they had no compassion or professionalism towards the situation. After 3.5 hours, the doctor returned and informed us that there was not enough blood collected to run any tests. They had also “forgot” to take a urine sample, and only an X-ray had been completed. Without any conclusive results, my daughter was discharged with a high fever and a recommendation to take Calpol and cough syrup as the Dr indicated that he did not know what was wrong with her, neither did he treat her eye Infection. We were given no clear diagnosis and no understanding of what caused her fever or whether she had an infection, the nurses incorrectly noted that my daughter had no Diarrhoea which she did have. The entire process was handled with an alarming lack of incompetence and compassion. Both of these experiences have left us extremely disappointed, traumatised, and concerned for the well-being of our newborn daughter. The level of care provided was not only unprofessional but dangerous. At this stage, I have lost all confidence in the level of care provided at Life Eugene Marais Hospital, and I do not wish for any other family to endure what we went through.
0
Replies (0)HC
Hermann C
1 reviews | Active since Jan 2020
4 Jun 2025, 21:42
Suffering with pain and a suprise bill.
Before you go there,make sure you have contacted you're medical aid,to find out if they will pay for the admittance,or if you have to be admitted into the hospital,i was there on Monday 11:39,i was in terrible pain in my leg,i was seen after 16:00,after multiple patients was seen not in actual pain like me,and went home,their pain chart is a useless procedure it does not work,and was told im being admitted,not actually seen the dr .i was admitted without outhorisation,due to my medical aid only works untill 16:00 !omw!fine i go get xrays,got about 19:00 in ward,o yes please complain if you are hurt during a drip incert,my drip in my hand,was done wrong the pain meds seeped out if my hand,during the night the drip fluids are removed so i lay in pain ,without any fluids conected,i walked up and down the hallways with this excruciating pain in my leg untill i fell asleep,the nurses did not even knew i was not in the ward,i could have,been suicidal and killed myself they would not know about it,anyway,after 2 nightmare nights and days in pain i was told ,well sorry the medical aid refuses to give authorisation for my hospitalisation,not the next morning after my admittance but 2 days later,this just before 12 ,so now im billed for another whole day,do actually i must leave,due to no one us going to get paid,but i am responsible for the account ,so now ,3 meals included,medesine they took back that was left over etc,have to pay for this whole terrible experience out if pocket,which i don't have ,and when i left i was still limping with pain ,suddenly they wanted to give me a wheelchair to go out side the hospital,for what ,while u was booked in ,i gad to suffer in silence,very lityle oain meds,and nurses did not give a f.tge way how certain staff are treating patients is unacceptable, it's not steve biko here!but they act like it .
Helpful (0)
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Hermann C
1 reviews | Active since Jan 2020
4 Jun 2025, 21:42
Suffering with pain and a suprise bill.
Before you go there,make sure you have contacted you're medical aid,to find out if they will pay for the admittance,or if you have to be admitted into the hospital,i was there on Monday 11:39,i was in terrible pain in my leg,i was seen after 16:00,after multiple patients was seen not in actual pain like me,and went home,their pain chart is a useless procedure it does not work,and was told im being admitted,not actually seen the dr .i was admitted without outhorisation,due to my medical aid only works untill 16:00 !omw!fine i go get xrays,got about 19:00 in ward,o yes please complain if you are hurt during a drip incert,my drip in my hand,was done wrong the pain meds seeped out if my hand,during the night the drip fluids are removed so i lay in pain ,without any fluids conected,i walked up and down the hallways with this excruciating pain in my leg untill i fell asleep,the nurses did not even knew i was not in the ward,i could have,been suicidal and killed myself they would not know about it,anyway,after 2 nightmare nights and days in pain i was told ,well sorry the medical aid refuses to give authorisation for my hospitalisation,not the next morning after my admittance but 2 days later,this just before 12 ,so now im billed for another whole day,do actually i must leave,due to no one us going to get paid,but i am responsible for the account ,so now ,3 meals included,medesine they took back that was left over etc,have to pay for this whole terrible experience out if pocket,which i don't have ,and when i left i was still limping with pain ,suddenly they wanted to give me a wheelchair to go out side the hospital,for what ,while u was booked in ,i gad to suffer in silence,very lityle oain meds,and nurses did not give a f.tge way how certain staff are treating patients is unacceptable, it's not steve biko here!but they act like it .
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Replies (0)CB
Carli B
1 reviews | Active since Jan 2020
16 Nov 2024, 08:15
Would not recommend you going there.
From the moment we got there which was around 2pm until after 8pm we had the worst experience, one after another. I am lost for words the way they run the Emergency unit. After we filed two complaints whilst being there, the experience left me absolutely speechless. I would not recommend Eugene Marais Emergency Unit for anyone who has an EMERGENCY and are looking for proper medical treatment. Absolutely horrific!
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Carli B
1 reviews | Active since Jan 2020
16 Nov 2024, 08:15
Would not recommend you going there.
From the moment we got there which was around 2pm until after 8pm we had the worst experience, one after another. I am lost for words the way they run the Emergency unit. After we filed two complaints whilst being there, the experience left me absolutely speechless. I would not recommend Eugene Marais Emergency Unit for anyone who has an EMERGENCY and are looking for proper medical treatment. Absolutely horrific!
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Alfrieda P
1 reviews | Active since Jan 2020
13 Nov 2024, 10:21
24 Months Broken Hip
On 8 December 2022 my mum fell and I rushed her to the Emergency Room. She was in so much pain. The took her into the emergency room and we were very pleased when the dr come to see my mum, because we recently moved to her, she was our GP and another facility. Dr Coetzee sent her for a sonar of her hip. She sent my mum home with just Vimovo 500/20 because that is it that my mum could take, because she can't take any other pain medication. She didn't sent her for X-rays, just for a sonar. She said nothing is broken, she is just a bit sore from the fall, it is inflammation. If this Emergency Medicine Doctor did a X-ray, she would have seen that the hip was broken and that my mum needed a hip replacement. She was three weeks in so much pain, that we took her on the 27th to Intercare Wonderboom Junction. The took an X-ray of her hip and send us to a Dr Helene Basson at Eugene Marais, she said she doesn't do Hip replacements but we must go to Eugene Marais and Dr Jan DC Heymans will do the operation. If dr Marie Coetzee did her work correctly, my mum would be up and running, but this past 2 years were hell!!!!!! She was in Eugene Marais for more that 80 days in 2024 due to her hip being removed and she picked up a super bug the 1st time that needed to be sorted out. And after 2 years, we are hoping to get another hip replacement done in the new year.
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Alfrieda P
1 reviews | Active since Jan 2020
13 Nov 2024, 10:21
24 Months Broken Hip
On 8 December 2022 my mum fell and I rushed her to the Emergency Room. She was in so much pain. The took her into the emergency room and we were very pleased when the dr come to see my mum, because we recently moved to her, she was our GP and another facility. Dr Coetzee sent her for a sonar of her hip. She sent my mum home with just Vimovo 500/20 because that is it that my mum could take, because she can't take any other pain medication. She didn't sent her for X-rays, just for a sonar. She said nothing is broken, she is just a bit sore from the fall, it is inflammation. If this Emergency Medicine Doctor did a X-ray, she would have seen that the hip was broken and that my mum needed a hip replacement. She was three weeks in so much pain, that we took her on the 27th to Intercare Wonderboom Junction. The took an X-ray of her hip and send us to a Dr Helene Basson at Eugene Marais, she said she doesn't do Hip replacements but we must go to Eugene Marais and Dr Jan DC Heymans will do the operation. If dr Marie Coetzee did her work correctly, my mum would be up and running, but this past 2 years were hell!!!!!! She was in Eugene Marais for more that 80 days in 2024 due to her hip being removed and she picked up a super bug the 1st time that needed to be sorted out. And after 2 years, we are hoping to get another hip replacement done in the new year.
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Kristin B
1 reviews | Active since Jan 2020
17 May 2024, 12:07
Disgusted - Private Healthcare at its worst!!
My son is 11 months old and was vommiting for 2 days. I took him to the EMERGENCY unit emphasis on Emergency! Waited 2 hours and when we got seen was told to let him vommit but not stop feeding or giving him formula. Now I am no dr but surely that would have lead to dehydration?! I was so upset they sent us home bit not before running a swine flu test. Told us to call back the following day at 12. I did this the person asked for his ID number which i provided but they called back to tell me they cant pick him up with his ID number they need his name i should understand they have alot of kids that came in with ID numbers??? Needless to say i am still waiting for the reults and think should you have to go thhere with a emergency you wont be making it home! Disgusting
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Kristin B
1 reviews | Active since Jan 2020
17 May 2024, 12:07
Disgusted - Private Healthcare at its worst!!
My son is 11 months old and was vommiting for 2 days. I took him to the EMERGENCY unit emphasis on Emergency! Waited 2 hours and when we got seen was told to let him vommit but not stop feeding or giving him formula. Now I am no dr but surely that would have lead to dehydration?! I was so upset they sent us home bit not before running a swine flu test. Told us to call back the following day at 12. I did this the person asked for his ID number which i provided but they called back to tell me they cant pick him up with his ID number they need his name i should understand they have alot of kids that came in with ID numbers??? Needless to say i am still waiting for the reults and think should you have to go thhere with a emergency you wont be making it home! Disgusting
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MAHLODI M
1 reviews | Active since Jan 2020
16 May 2024, 17:57
Eugine Marais Trauma Unit has a horrific service. Stay away or go there if heaven is calling you.
My daughter was 5 months old and coughing her little lungs out and had xray confirmed bronchitis. We waited 4 hours for assistance. Doctor discharged her. We waited another 2 hours for the prescription letter which never came. We left the hospital without the prescription note. We still went to see a pediatrician because we were not assisted, and this was serious. Cut the long story short. Medical Aid didn't cover the bill. So I made an EFT after receiving request for payment to the given account, even though i did not receive full service from ER. I was avoiding what is to follow. I sent proof of payment but 15 days after the payment, I received a letter of demand from their debtors collectors Elmarie at EO Accounting. Also saying they will list me to ITC. Not only are the medical staff ***********, but their financial administration is also horrible at book keeping. I believe it is in the best interest of the hospital to actually expel DR LOUISE ENGELBRECHT & GENOTE (EMT) from their premises and source new group of Casualty doctors to manage their Trauma unit. At this rate DR LOUISE ENGELBRECHT & GENOTE (EMT) will bring the entire hospital to disrepute. Unless heaven is calling you, please stay away from that Trauma/ casualty unit in an emergency. I read horrific reviews about the Eugene Marais Trauma unit. DR LOUISE ENGELBRECHT & GENOTE (EMT) must go.
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MAHLODI M
1 reviews | Active since Jan 2020
16 May 2024, 17:57
Eugine Marais Trauma Unit has a horrific service. Stay away or go there if heaven is calling you.
My daughter was 5 months old and coughing her little lungs out and had xray confirmed bronchitis. We waited 4 hours for assistance. Doctor discharged her. We waited another 2 hours for the prescription letter which never came. We left the hospital without the prescription note. We still went to see a pediatrician because we were not assisted, and this was serious. Cut the long story short. Medical Aid didn't cover the bill. So I made an EFT after receiving request for payment to the given account, even though i did not receive full service from ER. I was avoiding what is to follow. I sent proof of payment but 15 days after the payment, I received a letter of demand from their debtors collectors Elmarie at EO Accounting. Also saying they will list me to ITC. Not only are the medical staff ***********, but their financial administration is also horrible at book keeping. I believe it is in the best interest of the hospital to actually expel DR LOUISE ENGELBRECHT & GENOTE (EMT) from their premises and source new group of Casualty doctors to manage their Trauma unit. At this rate DR LOUISE ENGELBRECHT & GENOTE (EMT) will bring the entire hospital to disrepute. Unless heaven is calling you, please stay away from that Trauma/ casualty unit in an emergency. I read horrific reviews about the Eugene Marais Trauma unit. DR LOUISE ENGELBRECHT & GENOTE (EMT) must go.
0
Replies (0)FL
Frikkie L
1 reviews | Active since Jan 2020
26 Mar 2024, 08:03
ER nurses rude and abusive
We had the most horrible treatment by ER nurses in the Eugene Marais Hospital - very much the same as other complaints on Hello Peter. We were treated very rudely by the nursing staff who also severely hurt my mothers arm at a failed spiteful drip attempt. I am fuming after reading the experiences that other people are going through the same and nothing is being done. You treat people that pay for health care worse than the service I expect in a Public Hospital. Where can I lodge a formal complaint against the nurse that treated my mom. I am not going to leave this now. Will also consider pursuing this legally if my query is not resolved to satisfaction. That nurse needs to be fired and removed from that hospital asap.
Helpful (0)
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Frikkie L
1 reviews | Active since Jan 2020
26 Mar 2024, 08:03
ER nurses rude and abusive
We had the most horrible treatment by ER nurses in the Eugene Marais Hospital - very much the same as other complaints on Hello Peter. We were treated very rudely by the nursing staff who also severely hurt my mothers arm at a failed spiteful drip attempt. I am fuming after reading the experiences that other people are going through the same and nothing is being done. You treat people that pay for health care worse than the service I expect in a Public Hospital. Where can I lodge a formal complaint against the nurse that treated my mom. I am not going to leave this now. Will also consider pursuing this legally if my query is not resolved to satisfaction. That nurse needs to be fired and removed from that hospital asap.
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