Evotel South Africa
4.1|2,375 reviews
A
Anonymous
1 reviews | Active since Member
26 May 2026, 07:57
Poor customer service
Internet keeps dropping since yesterday, cant do anything, it's extremely slow, there is just so much nonsense been going on and I am sick of it, at first I was disconnected for 5 days straight and now I am dealing with the slowest connection that keeps dropping
Helpful (0)
Replies (7)0
Replies (7)Evotel South Africa's replyOfficial
26 May 2026, 08:50Good morning Musa,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the ongoing connectivity issues you have been experiencing. We understand how disruptive the intermittent connection and slow speeds must be, especially after the previous prolonged outage.
Please be assured that this matter has been escalated, and a support ticket has been logged on your behalf. Our technical team is currently investigating the issue to identify the cause of the instability and restore your connection to optimal performance as soon as possible.
Ticket no: #277075
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the ongoing connectivity issues you have been experiencing. We understand how disruptive the intermittent connection and slow speeds must be, especially after the previous prolonged outage.
Please be assured that this matter has been escalated, and a support ticket has been logged on your behalf. Our technical team is currently investigating the issue to identify the cause of the instability and restore your connection to optimal performance as soon as possible.
Ticket no: #277075
Best regards,
Evotel South Africa's reply26 May 2026, 08:50
Official
Good morning Musa,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the ongoing connectivity issues you have been experiencing. We understand how disruptive the intermittent connection and slow speeds must be, especially after the previous prolonged outage.
Please be assured that this matter has been escalated, and a support ticket has been logged on your behalf. Our technical team is currently investigating the issue to identify the cause of the instability and restore your connection to optimal performance as soon as possible.
Ticket no: #277075
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the ongoing connectivity issues you have been experiencing. We understand how disruptive the intermittent connection and slow speeds must be, especially after the previous prolonged outage.
Please be assured that this matter has been escalated, and a support ticket has been logged on your behalf. Our technical team is currently investigating the issue to identify the cause of the instability and restore your connection to optimal performance as soon as possible.
Ticket no: #277075
Best regards,
A
Anonymous's updateReviewer Update
26 May 2026, 10:09Hi
Still no connection, how long must I suffer???
Still no connection, how long must I suffer???
A
Anonymous's update26 May 2026, 10:09
Reviewer Update
Hi
Still no connection, how long must I suffer???
Still no connection, how long must I suffer???
Evotel South Africa's replyOfficial
26 May 2026, 10:32Our team have investigated the line and can confirm that your line is operational on our end. Your PPPOE appears to be down this may be due to 1 of 3 reasons:
1) Your line may be suspended due to suspension from ISP. (Managed by the ISP) 2) Your credentials may need to be updated or changed. (Managed by the ISP)
3) There could be a network issue that includes your ISP and the backhaul. (Managed by the ISP)
Kindly contact your ISP so they can investigate the actual cause of the PPPOE going down. Our team will also forward the line and our findings to your ISP.
1) Your line may be suspended due to suspension from ISP. (Managed by the ISP) 2) Your credentials may need to be updated or changed. (Managed by the ISP)
3) There could be a network issue that includes your ISP and the backhaul. (Managed by the ISP)
Kindly contact your ISP so they can investigate the actual cause of the PPPOE going down. Our team will also forward the line and our findings to your ISP.
Best regards,
Evotel South Africa's reply26 May 2026, 10:32
Official
Our team have investigated the line and can confirm that your line is operational on our end. Your PPPOE appears to be down this may be due to 1 of 3 reasons:
1) Your line may be suspended due to suspension from ISP. (Managed by the ISP) 2) Your credentials may need to be updated or changed. (Managed by the ISP)
3) There could be a network issue that includes your ISP and the backhaul. (Managed by the ISP)
Kindly contact your ISP so they can investigate the actual cause of the PPPOE going down. Our team will also forward the line and our findings to your ISP.
1) Your line may be suspended due to suspension from ISP. (Managed by the ISP) 2) Your credentials may need to be updated or changed. (Managed by the ISP)
3) There could be a network issue that includes your ISP and the backhaul. (Managed by the ISP)
Kindly contact your ISP so they can investigate the actual cause of the PPPOE going down. Our team will also forward the line and our findings to your ISP.
Best regards,
A
Anonymous's updateReviewer Update
27 May 2026, 13:21Hi
At this point I am not sure who is lying to me, I had missed 2 days at work I am still offline till now, pluxnet is saying they have logged a ticket with you guys yet you say it's them, like I am seriously confused as I have work and school later but I keep on being tossed around yet no solution
At this point I am not sure who is lying to me, I had missed 2 days at work I am still offline till now, pluxnet is saying they have logged a ticket with you guys yet you say it's them, like I am seriously confused as I have work and school later but I keep on being tossed around yet no solution
A
Anonymous's update27 May 2026, 13:21
Reviewer Update
Hi
At this point I am not sure who is lying to me, I had missed 2 days at work I am still offline till now, pluxnet is saying they have logged a ticket with you guys yet you say it's them, like I am seriously confused as I have work and school later but I keep on being tossed around yet no solution
At this point I am not sure who is lying to me, I had missed 2 days at work I am still offline till now, pluxnet is saying they have logged a ticket with you guys yet you say it's them, like I am seriously confused as I have work and school later but I keep on being tossed around yet no solution
Evotel South Africa's replyOfficial
27 May 2026, 13:45Good day Musa,
We have not yet received a support ticket from your ISP. However, we have been in communication with them regarding your issue and are actively working towards a resolution.
During our investigation, we identified that you are not the only client experiencing this issue with your ISP. We have therefore requested that the matter be escalated to their Network Operations Centre (NOC), and we are currently awaiting feedback from their team.
In addition, we have escalated your line to our backhaul provider for further investigation to determine whether there may be any underlying network issues affecting the service.
We have not yet received a support ticket from your ISP. However, we have been in communication with them regarding your issue and are actively working towards a resolution.
During our investigation, we identified that you are not the only client experiencing this issue with your ISP. We have therefore requested that the matter be escalated to their Network Operations Centre (NOC), and we are currently awaiting feedback from their team.
In addition, we have escalated your line to our backhaul provider for further investigation to determine whether there may be any underlying network issues affecting the service.
Best regards,
Evotel South Africa's reply27 May 2026, 13:45
Official
Good day Musa,
We have not yet received a support ticket from your ISP. However, we have been in communication with them regarding your issue and are actively working towards a resolution.
During our investigation, we identified that you are not the only client experiencing this issue with your ISP. We have therefore requested that the matter be escalated to their Network Operations Centre (NOC), and we are currently awaiting feedback from their team.
In addition, we have escalated your line to our backhaul provider for further investigation to determine whether there may be any underlying network issues affecting the service.
We have not yet received a support ticket from your ISP. However, we have been in communication with them regarding your issue and are actively working towards a resolution.
During our investigation, we identified that you are not the only client experiencing this issue with your ISP. We have therefore requested that the matter be escalated to their Network Operations Centre (NOC), and we are currently awaiting feedback from their team.
In addition, we have escalated your line to our backhaul provider for further investigation to determine whether there may be any underlying network issues affecting the service.
Best regards,
A
Anonymous's updateReviewer Update
27 May 2026, 14:26Hi
This is their response, so now I am really worried that this might turn to the whole week outage like last time.
"Your line is only configured on the Evotel ONT, there currently is no operational status"
This is their response, so now I am really worried that this might turn to the whole week outage like last time.
"Your line is only configured on the Evotel ONT, there currently is no operational status"
A
Anonymous's update27 May 2026, 14:26
Reviewer Update
Hi
This is their response, so now I am really worried that this might turn to the whole week outage like last time.
"Your line is only configured on the Evotel ONT, there currently is no operational status"
This is their response, so now I am really worried that this might turn to the whole week outage like last time.
"Your line is only configured on the Evotel ONT, there currently is no operational status"
Evotel South Africa's replyOfficial
27 May 2026, 15:09I can confirm that our support team is currently in communication with your ISP to find a solution to the problem as quickly as possible.
Best regards,
Evotel South Africa's reply27 May 2026, 15:09
Official
I can confirm that our support team is currently in communication with your ISP to find a solution to the problem as quickly as possible.
Best regards,