Excellerate Security Services
Unclaimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Excellerate Security Services
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMK
Melanie K
1 reviews | Active since Jan 2020
28 Jan 2024, 13:11
Excellerate security abused and traumatized my family
Today I am totally disgusted and humiliated by these individuals who work for this company. My family and I were enjoying a peaceful Sunday at Durban north pool. All of a sudden they come straight to me, my son, his family and threaten us gun in holster pepper spray out. What kind of human beings do that in front of family and kids all around. And to innocent people just enjoying a day out. Those are not human beings, please anyone who reads this don't ever use this company they have uncultured, evil, uneducated staff working for tbem
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Melanie K
1 reviews | Active since Jan 2020
28 Jan 2024, 13:11
Excellerate security abused and traumatized my family
Today I am totally disgusted and humiliated by these individuals who work for this company. My family and I were enjoying a peaceful Sunday at Durban north pool. All of a sudden they come straight to me, my son, his family and threaten us gun in holster pepper spray out. What kind of human beings do that in front of family and kids all around. And to innocent people just enjoying a day out. Those are not human beings, please anyone who reads this don't ever use this company they have uncultured, evil, uneducated staff working for tbem
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Wandile N
1 reviews | Active since Jan 2020
19 Oct 2021, 05:52
Lack of service
For the past 3 months i have been attempting to get hold of a payroll person at Excellerate Security Services using contact no 0860110011. Someone answers and i ask to be put through to payroll department, nobody answers because the voice message says nobody at this extension must leave a voice message and then after 2 seconds get another message saying the mailbox is full cant take anymore message, does not matter what time of the day i phone. This is unacceptable, can i be provided with a working number in order to address my concerned.
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Wandile N
1 reviews | Active since Jan 2020
19 Oct 2021, 05:52
Lack of service
For the past 3 months i have been attempting to get hold of a payroll person at Excellerate Security Services using contact no 0860110011. Someone answers and i ask to be put through to payroll department, nobody answers because the voice message says nobody at this extension must leave a voice message and then after 2 seconds get another message saying the mailbox is full cant take anymore message, does not matter what time of the day i phone. This is unacceptable, can i be provided with a working number in order to address my concerned.
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yulleen L
1 reviews | Active since Jan 2020
8 Apr 2021, 12:31
Pathetic service
LEBOGANG 0815501127 To whom it may concern I am writing to the poor service that was rendered to me and my family. establishment on the 03 of April 2021 at about 5 pm. prior to our arrival we were busy with our shopping, on our way out to the mall we asked 1 of the security gaurds for directions we were quite lost as we were not sure where we have parked our car all of a sudden the security guard called me in an unpropriate manner all of a sudden security gaurds were surrounding us we were so confused at that time we even asked what was the problem we were told to go to the control room with a stinking attitude we refused because we all knew we were not guilty of any sort but we were forced to go to the control room the guards were very disrespectful, we felt be littled and so embarresed people were lauhging at us some even took videos of us. Therefore when we got to the control room one of the gaurds( please check the cameras) forcefully took my childs phone saying they were taking a video(The phone is even damaged), the gaurds were not co-operative at all we were very dissapointed of the treatment we received after all the money we have spent. After proven not guilty no-one was apologetic we looked like idiots, the treatment was very pathetic! I honestly believe this matter was not handled in a professsional manner and procedures were not followed. Before you accuse someone you need to be sure of your facts and deal with the matter accordingly we were falsely accused for stealing a phone and that doesn’t sit well with us at all may you deal with this complaint and see to it,that it never happens again to anyone. My kids are traumatised we are very angry I honestly cant explain how we feel right now. I honestly don’t think we will ever do our shopping in sandton city ever again!!! We even have proof of the video of how we were escorted to the control room. The gaurds were speaking to us like we were kids. One Guard I know was Samson Maluleke he was way to the extreme his attitude was stinking he even wanted to fight with me physically. I am going to make sure I spread the word and the video will be shared in all social media platfroms. We are not thieves I don't mind printing my bank statement to show how much we spent at Sandton city we are very loyal customers. But just know you have lost us I don't know if we were treated like that based on our color or what( Very Disappointed) You owe us big time! Kind Regards Lebogang
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yulleen L
1 reviews | Active since Jan 2020
8 Apr 2021, 12:31
Pathetic service
LEBOGANG 0815501127 To whom it may concern I am writing to the poor service that was rendered to me and my family. establishment on the 03 of April 2021 at about 5 pm. prior to our arrival we were busy with our shopping, on our way out to the mall we asked 1 of the security gaurds for directions we were quite lost as we were not sure where we have parked our car all of a sudden the security guard called me in an unpropriate manner all of a sudden security gaurds were surrounding us we were so confused at that time we even asked what was the problem we were told to go to the control room with a stinking attitude we refused because we all knew we were not guilty of any sort but we were forced to go to the control room the guards were very disrespectful, we felt be littled and so embarresed people were lauhging at us some even took videos of us. Therefore when we got to the control room one of the gaurds( please check the cameras) forcefully took my childs phone saying they were taking a video(The phone is even damaged), the gaurds were not co-operative at all we were very dissapointed of the treatment we received after all the money we have spent. After proven not guilty no-one was apologetic we looked like idiots, the treatment was very pathetic! I honestly believe this matter was not handled in a professsional manner and procedures were not followed. Before you accuse someone you need to be sure of your facts and deal with the matter accordingly we were falsely accused for stealing a phone and that doesn’t sit well with us at all may you deal with this complaint and see to it,that it never happens again to anyone. My kids are traumatised we are very angry I honestly cant explain how we feel right now. I honestly don’t think we will ever do our shopping in sandton city ever again!!! We even have proof of the video of how we were escorted to the control room. The gaurds were speaking to us like we were kids. One Guard I know was Samson Maluleke he was way to the extreme his attitude was stinking he even wanted to fight with me physically. I am going to make sure I spread the word and the video will be shared in all social media platfroms. We are not thieves I don't mind printing my bank statement to show how much we spent at Sandton city we are very loyal customers. But just know you have lost us I don't know if we were treated like that based on our color or what( Very Disappointed) You owe us big time! Kind Regards Lebogang
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Sean W
1 reviews | Active since Jan 2020
22 Aug 2020, 17:48
Detained by armed officers for not completing their form
Detained in their Eastgate Mall security office for 2.5 hours because I would not fully complete their incident report! Sent a complaint to their head office and am still waiting for a reply? I was treated like a criminal with armed guards making sure I was detained. They should be reported to the Security Association of South Africa for bullying.
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Sean W
1 reviews | Active since Jan 2020
22 Aug 2020, 17:48
Detained by armed officers for not completing their form
Detained in their Eastgate Mall security office for 2.5 hours because I would not fully complete their incident report! Sent a complaint to their head office and am still waiting for a reply? I was treated like a criminal with armed guards making sure I was detained. They should be reported to the Security Association of South Africa for bullying.
0
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Olwethu M
1 reviews | Active since Jan 2020
18 Feb 2020, 18:19
Appaling attitude from a security officer
Yesterday on the 17th February 2020, I attempted to visit the Clicks Store in Commissioner Street, Johannesburg after I had consulted with my Gp and Specialist. When I got there the store had close at 16h45 but their trading hours planked on the door clearly indicate that they close at 18h00, so i walked towards the door just to find out from the securities manning the door why they closed early so the other one kept quiet while the other responded rudely that "Yaah its closed, its closed then he turned his back while I stood there. I feel sorry for Clicks Commissioner Street because that very same security guard has lost them a client and what are the chances that he was doing it for the first, for all we know he could have responded rudely to your other clients. NB: I took a picture of him turning his back on me while he stood inside with his colleague.
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Olwethu M
1 reviews | Active since Jan 2020
18 Feb 2020, 18:19
Appaling attitude from a security officer
Yesterday on the 17th February 2020, I attempted to visit the Clicks Store in Commissioner Street, Johannesburg after I had consulted with my Gp and Specialist. When I got there the store had close at 16h45 but their trading hours planked on the door clearly indicate that they close at 18h00, so i walked towards the door just to find out from the securities manning the door why they closed early so the other one kept quiet while the other responded rudely that "Yaah its closed, its closed then he turned his back while I stood there. I feel sorry for Clicks Commissioner Street because that very same security guard has lost them a client and what are the chances that he was doing it for the first, for all we know he could have responded rudely to your other clients. NB: I took a picture of him turning his back on me while he stood inside with his colleague.
0
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