Excuss Logistics
Verified Business
|3.3|32 Reviews (last 12 months)|Responds in 1115h 43m
Excuss Logistics
Verified Business
|3.3
32 Reviews (last 12 months)
Responds in 1115h 43m
AI Review Summary
Based on recent customer reviews, Excuss Logistics receives sharply divided feedback. Satisfied customers consistently praise friendly and professional crews, careful handling of furniture, and responsive sales contacts such as Osley and Rodney, often noting smooth moves with no damage. However, a recurring theme among unhappy customers involves significant delivery delays, missing or damaged items, quoted prices increasing after collection, and poor communication once payment is made. Several reviewers describe being ignored after raising disputes, with some pursuing ombud or legal channels to recover goods or funds.
Performance(last 12 months):
Trustindex Rating
5.3Ranked In Transportation & Logistics
#24Reply Time
1115h 43mNPS Score
-54Unlikely
Replied to 33% of negative reviews
Reply time on negative reviews: 1618h 19m
TrustIndex
5.3
Ranking
#24
in Transportation & Logistics
Reply Time
1115h 43m
NPS Score
-54
Recommended: Unlikely
Replied to 33% of negative reviews
Reply time on negative reviews: 1618h 19m
Frequently Asked Questions About Excuss Logistics
Recent reviews (32)
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