Bad service and Poor quality

I recently purchased a pair of what appeared to be genuine leather shoes from Exquisite Shoes at Woodmead Retail park for R2,300. After wearing them only twice over the span of two weeks, the shoes began to tear, and the started peeling.

Understandably, I was quite upset and immediately returned to the store to seek a refund. I was instructed to leave the shoes there and was assured someone would contact me.

A day later, I received a call from a very rude individual who informed me that a refund was not an option. Instead, he offered to repair the shoes, which I kindly declined. The shoes are either not made of genuine leather as advertised or are of extremely poor leather quality(see pictures provided). I deeply regret shopping at Exquisite Shoes and will not be returning.