ES
ExSolar Solar Solutions
Claimed Business
ES
ExSolar Solar Solutions
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNVdm
Natashja Van der merwe
1 reviews | Active since Jan 2020
9 Oct 2024, 10:58
Electricians
Knowledgeable electricians
Helpful (0)
|Replies (0)NVdm
Natashja Van der merwe
1 reviews | Active since Jan 2020
9 Oct 2024, 10:58
Electricians
Knowledgeable electricians
0
Replies (0)SA
Sherman A
1 reviews | Active since Jan 2020
16 Jan 2024, 04:28
Outstanding shopping experience at ExSolar
I have read all the negative reviews of this company prior to doing business with them. However I have a relationship with ExSolar for about eights years now and have purchased items over this period mainly Victron inverters and equipment. It is difficult to put ExSolar and bad service in one sentence as ALL my experiences with them have been nothing but outstanding. Their willingness to serve, advise and even offering to carry purchased goods to the car is not my experience with the majority of more established and well known companies in South Africa. Once you have paid that's it your on your own. The most outstanding service I must emphasise is my after sales experience. Here too have I not been disappointed (unlike once again bigger and more established companies). I have dealt with Courtney, Kyle and Clarissa and each time I was met with professionalism, courtesy and expediency. As recently as yesterday Monday, fifteen January I cancelled an order paid for by EFT. I was refunded and my money deposited in my bank account on the same day. This is unbelievable and made me ask myself the question, "am I still in South Africa" where most companies have a nonchalant business attitude especially when it comes to a EFT refund. Because of the professional attitude, conduct, courtesy but most of all the outstanding after sales service I always received, I travel from Langebaan to Somerset West about one hundred and fifty kilometres (one way) where the company is based to purchase all my solar equipment. Thank you ExSolar for employing staff whom makes my shopping experience at your store Exceptional.
Helpful (0)
|Replies (0)SA
Sherman A
1 reviews | Active since Jan 2020
16 Jan 2024, 04:28
Outstanding shopping experience at ExSolar
I have read all the negative reviews of this company prior to doing business with them. However I have a relationship with ExSolar for about eights years now and have purchased items over this period mainly Victron inverters and equipment. It is difficult to put ExSolar and bad service in one sentence as ALL my experiences with them have been nothing but outstanding. Their willingness to serve, advise and even offering to carry purchased goods to the car is not my experience with the majority of more established and well known companies in South Africa. Once you have paid that's it your on your own. The most outstanding service I must emphasise is my after sales experience. Here too have I not been disappointed (unlike once again bigger and more established companies). I have dealt with Courtney, Kyle and Clarissa and each time I was met with professionalism, courtesy and expediency. As recently as yesterday Monday, fifteen January I cancelled an order paid for by EFT. I was refunded and my money deposited in my bank account on the same day. This is unbelievable and made me ask myself the question, "am I still in South Africa" where most companies have a nonchalant business attitude especially when it comes to a EFT refund. Because of the professional attitude, conduct, courtesy but most of all the outstanding after sales service I always received, I travel from Langebaan to Somerset West about one hundred and fifty kilometres (one way) where the company is based to purchase all my solar equipment. Thank you ExSolar for employing staff whom makes my shopping experience at your store Exceptional.
0
Replies (0)FvdM
Francois van der Merwe
1 reviews | Active since Jan 2020
5 Jan 2023, 07:19
Best to avoid ExSolar
Best to avoid this company - just about zero service and when you complain you get very aggressive emails.
Helpful (0)
|Replies (0)FvdM
Francois van der Merwe
1 reviews | Active since Jan 2020
5 Jan 2023, 07:19
Best to avoid ExSolar
Best to avoid this company - just about zero service and when you complain you get very aggressive emails.
0
Replies (0)MJFB
M J F Br
1 reviews | Active since Jan 2020
15 Dec 2022, 17:11
Revolting & abysmal service - AVOID AT ALL COSTS.
Absolute nightmare to deal with. Another example of abysmal service in South Africa. Even if a product you buy here is faulty, they try every scummy trick in the book to try and avoid refunding you, insisting you take a replacement even though that violates the CPA. My inverter was faulty within the first month of purchase, as confirmed by their staff. They insisted on processing a warranty claim with Victron, even though as per the CPA I requested a refund, which I was fully due. Their excuse? I don't have the cardboard box or paper manual it came with. I've offered to return all the other accessories. I purchased a Victron MultiPlus inverter from this so-called "business" in November. The inverter was handed over without any configuration. I returned it to them twice, the first time being misconfigured by their staff and the second time they identified a fault and needed to process a warranty claim with Victron. If you’re considering making a purchase - save yourself the hassle, headache and regret and rather deal with a competent company who is willing to lift a finger to provide decent customer service. Absolutely lacklustre - avoid at all costs. 0/5 stars.
Helpful (0)
|Replies (0)MJFB
M J F Br
1 reviews | Active since Jan 2020
15 Dec 2022, 17:11
Revolting & abysmal service - AVOID AT ALL COSTS.
Absolute nightmare to deal with. Another example of abysmal service in South Africa. Even if a product you buy here is faulty, they try every scummy trick in the book to try and avoid refunding you, insisting you take a replacement even though that violates the CPA. My inverter was faulty within the first month of purchase, as confirmed by their staff. They insisted on processing a warranty claim with Victron, even though as per the CPA I requested a refund, which I was fully due. Their excuse? I don't have the cardboard box or paper manual it came with. I've offered to return all the other accessories. I purchased a Victron MultiPlus inverter from this so-called "business" in November. The inverter was handed over without any configuration. I returned it to them twice, the first time being misconfigured by their staff and the second time they identified a fault and needed to process a warranty claim with Victron. If you’re considering making a purchase - save yourself the hassle, headache and regret and rather deal with a competent company who is willing to lift a finger to provide decent customer service. Absolutely lacklustre - avoid at all costs. 0/5 stars.
0
Replies (0)MJFB
M J F Br
1 reviews | Active since Jan 2020
15 Dec 2022, 13:55
Abysmal service and delete reviews
Word of warning: this company tries to have reviews deleted from HelloPeter. Reported this to the HP team for review. :) Absolute nightmare to deal with. Belligerent CEO (David Cooke). I purchased a Victron MultiPlus inverter from this company in November. The inverter was handed over without any configuration. I returned it to them twice, the first time being misconfigured by their staff and the second time they identified a fault and needed to process a warranty claim with Victron. I was then told I could not get a full refund as I did not return the cardboard box it came with, along with the manual. If you’re considering making a purchase - save yourself the hassle and rather deal with a company who are willing to lift a finger to provide decent customer service. Absolutely lacklustre - avoid at all costs. 0/5 stars.
Helpful (0)
|Replies (0)MJFB
M J F Br
1 reviews | Active since Jan 2020
15 Dec 2022, 13:55
Abysmal service and delete reviews
Word of warning: this company tries to have reviews deleted from HelloPeter. Reported this to the HP team for review. :) Absolute nightmare to deal with. Belligerent CEO (David Cooke). I purchased a Victron MultiPlus inverter from this company in November. The inverter was handed over without any configuration. I returned it to them twice, the first time being misconfigured by their staff and the second time they identified a fault and needed to process a warranty claim with Victron. I was then told I could not get a full refund as I did not return the cardboard box it came with, along with the manual. If you’re considering making a purchase - save yourself the hassle and rather deal with a company who are willing to lift a finger to provide decent customer service. Absolutely lacklustre - avoid at all costs. 0/5 stars.
0
Replies (0)MJFB
M J F Br
1 reviews | Active since Jan 2020
15 Dec 2022, 13:13
Abysmal customer service
Absolute nightmare to deal with. Belligerent CEO (David Cooke). I purchased a Victron MultiPlus inverter from this company in November. The inverter was handed over without any configuration. I returned it to them twice, the first time being misconfigured by their staff and the second time they identified a fault and needed to process a warranty claim with Victron. I was then told I could not get a full refund as I did not return the cardboard box it came with, along with the manual. If you’re considering making a purchase - save yourself the hassle and rather deal with a company who are willing to lift a finger to provide decent customer service. Absolutely lacklustre - avoid at all costs. 0/5 stars.
Helpful (0)
|Replies (0)MJFB
M J F Br
1 reviews | Active since Jan 2020
15 Dec 2022, 13:13
Abysmal customer service
Absolute nightmare to deal with. Belligerent CEO (David Cooke). I purchased a Victron MultiPlus inverter from this company in November. The inverter was handed over without any configuration. I returned it to them twice, the first time being misconfigured by their staff and the second time they identified a fault and needed to process a warranty claim with Victron. I was then told I could not get a full refund as I did not return the cardboard box it came with, along with the manual. If you’re considering making a purchase - save yourself the hassle and rather deal with a company who are willing to lift a finger to provide decent customer service. Absolutely lacklustre - avoid at all costs. 0/5 stars.
0
Replies (0)A
JS
Jason S
1 reviews | Active since Jan 2020
1 Sept 2022, 07:22
Not interested
They unwilling to assist with victron installation just excuse after excuse. Some approved Victron approved retailer. Obviously too busy. Feel sorry for clients of theirs needing them to come back. Luckily there are hundreds of installers that will welcome work.
Helpful (0)
|Replies (0)JS
Jason S
1 reviews | Active since Jan 2020
1 Sept 2022, 07:22
Not interested
They unwilling to assist with victron installation just excuse after excuse. Some approved Victron approved retailer. Obviously too busy. Feel sorry for clients of theirs needing them to come back. Luckily there are hundreds of installers that will welcome work.
0
Replies (0)