No Jack No Good

Before signing the contract to install a tracking device for my son, I asked the staff member by the name of Courteney Abrie, if their tracking devices were MiWay insurance approved, upon which she answered yes, they are. Very sure of her answer. So my son went ahead and paid the applicable fees and signed the contract. His broker from MiWay Insurance then told him NO, this company's tracking devices are NOT approved by MiWay. He then asked No Jack to cancel the contract and refund the fees. He struggled for 3 weeks to get the refund. Finally they paid, but was R1 100 less than he had paid. He had to query why he was paid short, no explanation was even given before the refund. So because Courteney made a mistake, my son lost his money. In all fairness she should be paying the R1 100 from her own pocket for supplying us with inaccurate information to begin with. My husband and I bought a new car and wanted to install a tracking device also from NoJack, but we'd rather go to another company where they don't lie to you and make you pay for their mistakes. I cannot recommend this company to anyone. What a horrific experience. Very disappointed to say the least. If I could give them 0 stars, I would. Please check with your insurance company beforehand, because No Jack gives false information without checking their facts and you'll lose a lot of money and no apology from them.