Face to face park town need my certificate

I need help. My studying experience was amazing had amazing time, but I have a huge problem I enrolled with them in 2015 for makeup artistry course which runs for 5 months. Passed everything then my final portfolio I had to re do one look which I did took back the portfolio to the college but ever since I've never received my certification, I was told they can't find my portfolio which is not my fault. Been sick for 2 and half years and now I'm OK and really want my certification. I never got help I don't know what to do now. I tried communicating with my lectures only to find that all of them have left????