F
Factorie
Unclaimed Business
F
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Factorie
Factorie has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Factorie across 54 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGG
Gofaone G
1 reviews | Active since Jan 2020
27 Jun 2025, 22:28
At this point I don’t know which between factorie clothing and pay flex has the worst customer service
At this point I don’t know which between factorie clothing and pay flex has the worst customer service. So I bought online at this store using payflex but whenever i go to the store for a refund they always tell they have to call payflex customer services first and the line never goes through i went to the store in sandton city twice and i was given the same story . Why can’t we do this ourselves to payflex.
Helpful (0)
|Replies (0)GG
Gofaone G
1 reviews | Active since Jan 2020
27 Jun 2025, 22:28
At this point I don’t know which between factorie clothing and pay flex has the worst customer service
At this point I don’t know which between factorie clothing and pay flex has the worst customer service. So I bought online at this store using payflex but whenever i go to the store for a refund they always tell they have to call payflex customer services first and the line never goes through i went to the store in sandton city twice and i was given the same story . Why can’t we do this ourselves to payflex.
0
Replies (0)Z
Zoya
1 reviews | Active since Jan 2020
26 Apr 2025, 06:03
Poor Service - Factorie The Glen
⭐ 1 Star — Extremely Disappointed: Shocking Experience at Factorie, The Glen (Johannesburg) I’m deeply disappointed by the appalling customer service received from Factorie at The Glen, and by extension, the Australian brand’s operations in South Africa. On 4 April 2025, I purchased a R1000 gift card from this store as a birthday gift for my son, alongside a similar gift card from Cotton On. My son, a loyal fan of both brands, was thrilled to shop independently on 18 April, only to be embarrassingly told at the till that the card had a zero balance—despite me having the purchase receipt clearly showing the transaction. After wasting over two hours in-store, we were told the card number on the receipt didn’t match the one in hand. We were then brushed off with the excuse that it was a public holiday and the matter could only be handled after the long weekend. What followed was a week-long nightmare of emails, texts, phone calls, and blatant unprofessionalism from every level—store staff, the store manager (who was particularly rude), and even the regional manager. Eventually, a replacement card was issued 7 days later, but not without being met with disdain and a complete lack of accountability from Factorie staff at The Glen. This experience turned a thoughtful birthday gift into a frustrating and humiliating ordeal for my son. It's clear that this branch, and perhaps the brand in general, is not equipped to handle customer issues with basic competence or courtesy. To Factorie South Africa and its Australian head office: Your systems are appalling, your staff are poorly trained, and your customer service is shamefully lacking. I will not be returning, and I will be strongly advising others to avoid your stores entirely.
Helpful (0)
|Replies (0)Z
Zoya
1 reviews | Active since Jan 2020
26 Apr 2025, 06:03
Poor Service - Factorie The Glen
⭐ 1 Star — Extremely Disappointed: Shocking Experience at Factorie, The Glen (Johannesburg) I’m deeply disappointed by the appalling customer service received from Factorie at The Glen, and by extension, the Australian brand’s operations in South Africa. On 4 April 2025, I purchased a R1000 gift card from this store as a birthday gift for my son, alongside a similar gift card from Cotton On. My son, a loyal fan of both brands, was thrilled to shop independently on 18 April, only to be embarrassingly told at the till that the card had a zero balance—despite me having the purchase receipt clearly showing the transaction. After wasting over two hours in-store, we were told the card number on the receipt didn’t match the one in hand. We were then brushed off with the excuse that it was a public holiday and the matter could only be handled after the long weekend. What followed was a week-long nightmare of emails, texts, phone calls, and blatant unprofessionalism from every level—store staff, the store manager (who was particularly rude), and even the regional manager. Eventually, a replacement card was issued 7 days later, but not without being met with disdain and a complete lack of accountability from Factorie staff at The Glen. This experience turned a thoughtful birthday gift into a frustrating and humiliating ordeal for my son. It's clear that this branch, and perhaps the brand in general, is not equipped to handle customer issues with basic competence or courtesy. To Factorie South Africa and its Australian head office: Your systems are appalling, your staff are poorly trained, and your customer service is shamefully lacking. I will not be returning, and I will be strongly advising others to avoid your stores entirely.
0
Replies (0)LM
Luthando M
1 reviews | Active since Jan 2020
23 Apr 2024, 13:37
Amazing Service
Received great assistance from Bafana in Sandton City Mall.
Helpful (0)
|Replies (0)LM
Luthando M
1 reviews | Active since Jan 2020
23 Apr 2024, 13:37
Amazing Service
Received great assistance from Bafana in Sandton City Mall.
0
Replies (0)TR
Terrence R
1 reviews | Active since Jan 2020
17 Nov 2023, 15:20
Poor customer service
Bad customer service at Woodmead and fitting rooms are dusty.
Helpful (0)
|Replies (0)TR
Terrence R
1 reviews | Active since Jan 2020
17 Nov 2023, 15:20
Poor customer service
Bad customer service at Woodmead and fitting rooms are dusty.
0
Replies (0)SS
SpiderLeb S
1 reviews | Active since Jan 2020
29 Sept 2023, 08:15
I purchased items on...
I purchased items on their online store and i still haven't received them
Helpful (0)
|Replies (0)SS
SpiderLeb S
1 reviews | Active since Jan 2020
29 Sept 2023, 08:15
I purchased items on...
I purchased items on their online store and i still haven't received them
0
Replies (0)DM
Desiree M
1 reviews | Active since Jan 2020
8 Jul 2023, 16:43
Bad Client Service
I'm from a Factorie store in Maponya Mall today and got assisted by Malindie, who advised that I need to wait for their Manager who had gone to the restroom. She did so without even explaining to me why I had to wait for the manager until one of her colleagues asked if I had been assisted. I don't understand why I had to wait for the manager because, prior to going to Factorie, I went to Cotton on and they assist me without any hassles. So Factorie store in Maponya does not have a second in command that can assist clients when the manager is not in store? Especially when the payment was done via Payflex. I am not happy at all with the service I received from their store.
Helpful (0)
|Replies (0)DM
Desiree M
1 reviews | Active since Jan 2020
8 Jul 2023, 16:43
Bad Client Service
I'm from a Factorie store in Maponya Mall today and got assisted by Malindie, who advised that I need to wait for their Manager who had gone to the restroom. She did so without even explaining to me why I had to wait for the manager until one of her colleagues asked if I had been assisted. I don't understand why I had to wait for the manager because, prior to going to Factorie, I went to Cotton on and they assist me without any hassles. So Factorie store in Maponya does not have a second in command that can assist clients when the manager is not in store? Especially when the payment was done via Payflex. I am not happy at all with the service I received from their store.
0
Replies (0)JL
DS
Dudu S
1 reviews | Active since Jan 2020
23 Jan 2023, 18:54
Missing item from online order
I placed and order last week and requested for them to deliver at my house, I received the order today but one item is missing. I did not even get an email to advise of this, please correct this.
Helpful (0)
|Replies (0)DS
Dudu S
1 reviews | Active since Jan 2020
23 Jan 2023, 18:54
Missing item from online order
I placed and order last week and requested for them to deliver at my house, I received the order today but one item is missing. I did not even get an email to advise of this, please correct this.
0
Replies (0)