F
Fancycars
Claimed Business
F
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
BZ
Barry Z
1 reviews | Active since Jan 2020
8 Dec 2021, 06:06
Horrible service ! STAY AWAY
I bought a Volvo V40 CC T5 From "Fancycars" on the 28th October 2020. Upon inspection I never picked up any evident issues with the car but the day I drove home with the car I ALREADY picked up a list of issues with the car. I immediately contacted fancy cars same day and let them know all the issues I have come across. Here is just some of the MAIN issues... Big oil leak which I couldn't pick up due to the under tray collecting all the oil. under try drenched in oil so very flimsy and broke off when got home. They told me bring the vehicle in we will fix the issue. Dropped the car off. Collected the car and guess what.. Still not fixed. Then they try shifting the blame to cape town Volvo with bunch of excuses. I kept all the emails corresponding with them as proof these guys cant possibly give a good service. jeff lied through his teeth about EVERYTHING. everyday was a NEW lie and excuse. PLEASE be careful of these guys when buying your car there. I cant understand where all these people on hello peter give good remarks about them. and yet I am the one they choose not to give a good service to. These guys know all the ins and outs how to get away with these things. I hope this review helps someone else not make the same mistake as I did. be very careful of these "FANCYCARS"
Helpful (0)
|Replies (0)BZ
Barry Z
1 reviews | Active since Jan 2020
8 Dec 2021, 06:06
Horrible service ! STAY AWAY
I bought a Volvo V40 CC T5 From "Fancycars" on the 28th October 2020. Upon inspection I never picked up any evident issues with the car but the day I drove home with the car I ALREADY picked up a list of issues with the car. I immediately contacted fancy cars same day and let them know all the issues I have come across. Here is just some of the MAIN issues... Big oil leak which I couldn't pick up due to the under tray collecting all the oil. under try drenched in oil so very flimsy and broke off when got home. They told me bring the vehicle in we will fix the issue. Dropped the car off. Collected the car and guess what.. Still not fixed. Then they try shifting the blame to cape town Volvo with bunch of excuses. I kept all the emails corresponding with them as proof these guys cant possibly give a good service. jeff lied through his teeth about EVERYTHING. everyday was a NEW lie and excuse. PLEASE be careful of these guys when buying your car there. I cant understand where all these people on hello peter give good remarks about them. and yet I am the one they choose not to give a good service to. These guys know all the ins and outs how to get away with these things. I hope this review helps someone else not make the same mistake as I did. be very careful of these "FANCYCARS"
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Replies (0)TJ
Tim J
1 reviews | Active since Jan 2020
16 Aug 2021, 07:16
FANCY CARS, BWELVILLE, CAPE TOWN: DISAPPOINTING SERVICE
I bought a car from Fancy Cars, Belville, Cape Town. I am in Johannesburg. It was a low mileage Mercedes Benz C200 Kompressor. I asked if it had any "dings scratches or dents." I was told it did not. On arrival, the car's radio was found not to be working at all. This was 10 August 2021. I reported this immediately, as well as broken air vents and a sizeable sc**** on the car's front spoiler. On 13 August 2021 I received an email from one Mike Honsa of Fancy Cars. His approach was unhelpful and hostile. He did not mention the dysfunctional radio at all in his communication with me. On being challenged, again by email, he claimed I was trying "to bully [them] into giving me a brand new car." He also wrote that my claims were "baseless and malicious". And that he would entertain no further correspondence on the matter. I had said that failure to disclose the fact that the radio didn't work was dishonest. This claim Mr Honsa insists is "baseless and malicious." Facts are facts: the radio doesn't work and they didn't tell me this; the car has a bad c**** on the spoiler, and they didn't tell me this; 3 of the 4 air vents on the car's dash are damaged and don't work, and they didn't tell me this. These are facts. My pointing these facts out to them are - in Mr Honsa's extraordinary view, "baseless and malicious." Perhaps Mr Honsa can explain to us how a fact is "baseless"? Mr Honsa has insisted he will not engage any further. He has also instructed his sales person likewise. I had asked that we agree for the radio to be repaired and and that Fancy Cars cover the cost. His response to that is to cut off correspondence. Judging from Mr Honsa's comments and behaviours in this instance, he clearly has no compunction about his staff's failure to disclose faults to a client who is corresponding from a distance; he clearly doesn't think it unsatisfactory that he sells a car with a radio/sound system that doesn't work; and he clearly has no desire to put right any of these issues which they could not not have known about. I would, on my experience, caution anybody from trying to deal with Mr Honsa or from taking as truthful representations that might be made by his sales representatives. I paid way over retail for a car represented to me as being excellent. Any decent and customer-orientated dealership would have agreed to my suggestion to make good the dysfunctional radio. Instead, Mr Honsa claims my points are "baseless", are "blackmail" and cuts off any discussion of the matter. This is hugely unimpressive.
Helpful (0)
|Replies (0)TJ
Tim J
1 reviews | Active since Jan 2020
16 Aug 2021, 07:16
FANCY CARS, BWELVILLE, CAPE TOWN: DISAPPOINTING SERVICE
I bought a car from Fancy Cars, Belville, Cape Town. I am in Johannesburg. It was a low mileage Mercedes Benz C200 Kompressor. I asked if it had any "dings scratches or dents." I was told it did not. On arrival, the car's radio was found not to be working at all. This was 10 August 2021. I reported this immediately, as well as broken air vents and a sizeable sc**** on the car's front spoiler. On 13 August 2021 I received an email from one Mike Honsa of Fancy Cars. His approach was unhelpful and hostile. He did not mention the dysfunctional radio at all in his communication with me. On being challenged, again by email, he claimed I was trying "to bully [them] into giving me a brand new car." He also wrote that my claims were "baseless and malicious". And that he would entertain no further correspondence on the matter. I had said that failure to disclose the fact that the radio didn't work was dishonest. This claim Mr Honsa insists is "baseless and malicious." Facts are facts: the radio doesn't work and they didn't tell me this; the car has a bad c**** on the spoiler, and they didn't tell me this; 3 of the 4 air vents on the car's dash are damaged and don't work, and they didn't tell me this. These are facts. My pointing these facts out to them are - in Mr Honsa's extraordinary view, "baseless and malicious." Perhaps Mr Honsa can explain to us how a fact is "baseless"? Mr Honsa has insisted he will not engage any further. He has also instructed his sales person likewise. I had asked that we agree for the radio to be repaired and and that Fancy Cars cover the cost. His response to that is to cut off correspondence. Judging from Mr Honsa's comments and behaviours in this instance, he clearly has no compunction about his staff's failure to disclose faults to a client who is corresponding from a distance; he clearly doesn't think it unsatisfactory that he sells a car with a radio/sound system that doesn't work; and he clearly has no desire to put right any of these issues which they could not not have known about. I would, on my experience, caution anybody from trying to deal with Mr Honsa or from taking as truthful representations that might be made by his sales representatives. I paid way over retail for a car represented to me as being excellent. Any decent and customer-orientated dealership would have agreed to my suggestion to make good the dysfunctional radio. Instead, Mr Honsa claims my points are "baseless", are "blackmail" and cuts off any discussion of the matter. This is hugely unimpressive.
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Replies (0)RH
Ralph H
1 reviews | Active since Jan 2020
21 Jul 2021, 05:42
Fantastic expierience .
We purchased, our second vehicle for my Son yestertday, and once again what a awsome expeieince.Jeff and his team once again displayed there expertise in handiling the purchase . And as usual the owner Mike was in the background ensuring that everything was going smoothly. Thank you guys, the car is amazing and my Son is over the moon with his wheels.
Helpful (0)
|Replies (0)RH
Ralph H
1 reviews | Active since Jan 2020
21 Jul 2021, 05:42
Fantastic expierience .
We purchased, our second vehicle for my Son yestertday, and once again what a awsome expeieince.Jeff and his team once again displayed there expertise in handiling the purchase . And as usual the owner Mike was in the background ensuring that everything was going smoothly. Thank you guys, the car is amazing and my Son is over the moon with his wheels.
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Replies (0)MC
AT
Alley T
1 reviews | Active since Jan 2020
10 Jul 2021, 09:58
Sharing is caring?
Just want to thank Mr Jeff and his warm hearted staff at Fancycars...for guiding me through the whole process of purchasing my 1st vechile so happy for all the help I got I must say excellent customer service..?sharing a cup was awesome!!
Helpful (0)
|Replies (0)AT
Alley T
1 reviews | Active since Jan 2020
10 Jul 2021, 09:58
Sharing is caring?
Just want to thank Mr Jeff and his warm hearted staff at Fancycars...for guiding me through the whole process of purchasing my 1st vechile so happy for all the help I got I must say excellent customer service..?sharing a cup was awesome!!
0
Replies (0)ZA
Zain A
1 reviews | Active since Jan 2020
9 Jul 2021, 07:32
Excellent service
I popped in at Fancycars for the fist time I had a good experience was welcomed by the security and staff was so kind to me I'll recommend anyone to visit fancycars they give the best service I ever experience from all the dealerships I visited
Helpful (0)
|Replies (0)ZA
Zain A
1 reviews | Active since Jan 2020
9 Jul 2021, 07:32
Excellent service
I popped in at Fancycars for the fist time I had a good experience was welcomed by the security and staff was so kind to me I'll recommend anyone to visit fancycars they give the best service I ever experience from all the dealerships I visited
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Replies (0)