Farro

Disappointing Service at Farro, Fourways Mall

I had a very unpleasant experience at Farro, Fourways Mall, today. When I asked Karabo, one of the sales assistants, for the price of a pair of shoes, she grabbed the shoes and walked away without saying anything. She returned shortly after but didn’t communicate with us until we had to ask again, “What’s the price of the shoes?” Her response was dismissive, as though she was intentionally being rude. She rep**** that she still needed to find out and walked back to the till. Upon returning, she mumbled a number that we couldn’t hear clearly. I had to tell her to adjust her attitude because this is not how customers should be treated. Later, when we were about to leave the store, Karabo—who had left the store earlier—was called back in. She continued to display an unprofessional attitude, mumbling and being incredibly rude as we exited. The overall staff energy in the store was low, which was disappointing, especially as a regular customer who has spent significantly at the store during the festive season. I reported the issue to the manager, Charles, who assured me it would be addressed. Poor service like this is unacceptable and highlights the need to improve customer service culture in South Africa.