Shocking customer service from FashionCrib SA!!

I placed an order for 2 pairs of Nike trainers on 4 Dec '25. I had to follow up on 10 Dec having heard nothing re delivery. Was advised via WhatsApp that 1 pair ran out of stock on 7 Dec, 3 days after my order. Was offered a replacement but none suited the style we wanted. Was advised on 11 Dec that the 1 pair would be despatched immediately. I asked for a refund for the out of stock pair. I was ghosted on Whatsapp until I eventually had to phone the store on 27 Dec. The 1 pair had STILL NOT BEEN SHIPPED! These were Christmas presents!! I eventually threatened legal action on Whatsapp if I did not get a response and my refund. Today is 5 Jan '26 and the 1 pair is only out for delivery today. The refund was only processed last week. Avoid this retailer if you don't want to be messed around and completely disappointed!