Exceptionally poor service Fast and Furious Courier

They are being used by Takealot as the 3rd party courier. Delivery of the my parcel was to be on the 19th December 2025, however this did not happen. I received a email stipulating that it would be delivered today 29th December 2025, however received a email today 29th of December 2025 that the courier is being delayed and date of delivery will be provided. No explanation was received just exceptionally poor service.