Fast Cash Auto not for everyone

We wanted to make use of their services. They requested the necessary documents. We submitted it, please note our address was on the documents for them to see. They assured us everything was in order. Even on the photos our province was visible. After driving over 300km they informed us at their offices in Boksburg that they cannot assist us as they don't cater for the province we live in. Disgusting service if one takes into consideration that if a province is a problem why is it not in their questionnaire online.