FG
Fca Group
Unclaimed Business
FG
Performance(last 12 months):
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Ranking
#44
in Automotive
NPS Score
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Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTF
Tonic F
1 reviews | Active since Jan 2020
20 Feb 2024, 15:31
Horrible service from Arnold chatz Cars.
I am disappointed with Arnold Chartz Cars, I took a Jeep Patriot for hooter repair. It was repair but start the same problem soon after the repair. I have been struggling for the past 7 months to get the repaired but I am not getting any help. I am hopeless, I don't know where else i can report this matter.
Helpful (0)
|Replies (0)TF
Tonic F
1 reviews | Active since Jan 2020
20 Feb 2024, 15:31
Horrible service from Arnold chatz Cars.
I am disappointed with Arnold Chartz Cars, I took a Jeep Patriot for hooter repair. It was repair but start the same problem soon after the repair. I have been struggling for the past 7 months to get the repaired but I am not getting any help. I am hopeless, I don't know where else i can report this matter.
0
Replies (0)SW
Seve W
1 reviews | Active since Jan 2020
19 Jan 2023, 13:54
No care no customer service
So regret buying a Fiat. Wonder if the CEO of Stellantis reads reviews? Worst customer service from dealerships, not to mention from Fiat SA themselves Going to sell the piece of junk and move on
Helpful (0)
|Replies (0)JW
Jacques W
1 reviews | Active since Jan 2020
7 Nov 2022, 06:32
Service Plan Fracas
When you decide to purchase an Jeep SUV at a premium, make sure you do not only rely on the salesman for after care information. Make sure you read the fine print as it will most likely not tie up. The salesman said I would get the first 3 services free. Now apparently there are timing constraints, which they failed to let me know. I never had an issue like this with VW. I’m sure they will welcome me back.
Helpful (0)
|Replies (0)JW
Jacques W
1 reviews | Active since Jan 2020
7 Nov 2022, 06:32
Service Plan Fracas
When you decide to purchase an Jeep SUV at a premium, make sure you do not only rely on the salesman for after care information. Make sure you read the fine print as it will most likely not tie up. The salesman said I would get the first 3 services free. Now apparently there are timing constraints, which they failed to let me know. I never had an issue like this with VW. I’m sure they will welcome me back.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Jan 2020, 10:10
Horrifying service
2013 Jeep Grand Cherokee 5.7 HEMI: One morning after starting the engine and reversing from the garage, the engine died strangely while taking my kids to school. Luckily I had not entered the busy road (one can think what was going to happen with other road users as the car just died and kept stalling). Fault/symptom of the car: Relay not switching-on the petrol pump, hence reason for the stalling. I immediately went into the JEEP website and upon getting local details, i contact the call centre and spoke to a guy by the name of William. He requested the VIN number and discovered Safety Recalls pending, one of which was the V62. As per his advice, towed the car to the nearest Jeep dearlership, (Fiat Chrysler Sandton, 9 Ballyclare Dr, Bryanston). To my surprise, Arnold Debruto from dealership quoted me R15 058.68 for repairs of which was given a discounted amount of R13 103.68 and told by the dealer that fault on my car is not related to V62, and quoted was for the following: 1. 05026788AD - ELECTRONIC CONTROL STEERING COLUMN LOCK 2. 56046738AH - REMOTE CONTROL INTEGRATED KEY FOB 3. 68105739AC - CONTROL UNIT WIRELESS IGNITION NODE No clear explanation for replacing the key since the other two keys that came with the car are still working. Apparently the V62 campaign (dated 14 November 2019) is caused by the fuel pump relay failure, causing the vehicle to stall without warning (exactly what happened to my car). Remedy for this recall, unavailable and Vehicles that experience a fuel pump failure will receive an interim repair? Tried in vain to get assistance or clarity from Fiat Chrysler Service centre in Midrand, only to be told that i will be billed for storage should i prolonged to decide on the quote sent. Upon this threat i decided to pay for a repair on 24/12/2019 of which was told parts will be ordered and notified once repaired. I tried to resort clarification but unfortunately no managers are willing to speak to customers at the Midrand offices. I sent mails, promised by the rudely inept William who just urge. Promised that complaints manager or supervisor, Abigail will contact me, but that never happened up until today. Every time i tried to speak to her or technical support team (Brett Hardie), being sent from pillar to post. No form of notification sent to me or contact made, had to do follow up myself with the repair status from the dealership. Finally, was told to fetch the car yesterday (02/01/2020), and to my surprise, the car's suspension system no longer working and dealer wants me to cover cost of repair. Upon numerous intervention Arnold told me that's how the car was delivered by the towing company (back wheel up and front wheel down). Tried to sort before and after video footage from Arnold, but he sent through what he wanted me to see, one blurred zoomed picture with another car blocking the view. The pictures received from towing company shows a different picture, car was delivered with air suspension working. Arnold's manager, Dean Shekleton, whoever he is, just sent through a respond mail without even doing case study (as i believe calls are recorded). This is one horrible experience I encountered with Fiat Chrysler Automobile South Africa and their dealer/ASC......and sitting with truck like car in my yard and no one is willing to take responsibility.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2020, 10:10
Horrifying service
2013 Jeep Grand Cherokee 5.7 HEMI: One morning after starting the engine and reversing from the garage, the engine died strangely while taking my kids to school. Luckily I had not entered the busy road (one can think what was going to happen with other road users as the car just died and kept stalling). Fault/symptom of the car: Relay not switching-on the petrol pump, hence reason for the stalling. I immediately went into the JEEP website and upon getting local details, i contact the call centre and spoke to a guy by the name of William. He requested the VIN number and discovered Safety Recalls pending, one of which was the V62. As per his advice, towed the car to the nearest Jeep dearlership, (Fiat Chrysler Sandton, 9 Ballyclare Dr, Bryanston). To my surprise, Arnold Debruto from dealership quoted me R15 058.68 for repairs of which was given a discounted amount of R13 103.68 and told by the dealer that fault on my car is not related to V62, and quoted was for the following: 1. 05026788AD - ELECTRONIC CONTROL STEERING COLUMN LOCK 2. 56046738AH - REMOTE CONTROL INTEGRATED KEY FOB 3. 68105739AC - CONTROL UNIT WIRELESS IGNITION NODE No clear explanation for replacing the key since the other two keys that came with the car are still working. Apparently the V62 campaign (dated 14 November 2019) is caused by the fuel pump relay failure, causing the vehicle to stall without warning (exactly what happened to my car). Remedy for this recall, unavailable and Vehicles that experience a fuel pump failure will receive an interim repair? Tried in vain to get assistance or clarity from Fiat Chrysler Service centre in Midrand, only to be told that i will be billed for storage should i prolonged to decide on the quote sent. Upon this threat i decided to pay for a repair on 24/12/2019 of which was told parts will be ordered and notified once repaired. I tried to resort clarification but unfortunately no managers are willing to speak to customers at the Midrand offices. I sent mails, promised by the rudely inept William who just urge. Promised that complaints manager or supervisor, Abigail will contact me, but that never happened up until today. Every time i tried to speak to her or technical support team (Brett Hardie), being sent from pillar to post. No form of notification sent to me or contact made, had to do follow up myself with the repair status from the dealership. Finally, was told to fetch the car yesterday (02/01/2020), and to my surprise, the car's suspension system no longer working and dealer wants me to cover cost of repair. Upon numerous intervention Arnold told me that's how the car was delivered by the towing company (back wheel up and front wheel down). Tried to sort before and after video footage from Arnold, but he sent through what he wanted me to see, one blurred zoomed picture with another car blocking the view. The pictures received from towing company shows a different picture, car was delivered with air suspension working. Arnold's manager, Dean Shekleton, whoever he is, just sent through a respond mail without even doing case study (as i believe calls are recorded). This is one horrible experience I encountered with Fiat Chrysler Automobile South Africa and their dealer/ASC......and sitting with truck like car in my yard and no one is willing to take responsibility.
0
Replies (0)AM
ANNELIEN M
1 reviews | Active since Jan 2020
6 Jan 2020, 11:39
Fiat Middelburg
Very poor service delivery. My car went in for a service from then it is a mess. They had to replace parts and it is still not fixed.
Helpful (0)
|Replies (0)AM
ANNELIEN M
1 reviews | Active since Jan 2020
6 Jan 2020, 11:39
Fiat Middelburg
Very poor service delivery. My car went in for a service from then it is a mess. They had to replace parts and it is still not fixed.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Oct 2016, 10:24
3 Months and still waiting...
<p>My Fiat 500, is and has been at Tavcor Port Elizabeth for over two months, pending a fault that rendered the car unusable.</p> <p>I have been in consistent contact with the Service Manager of the branch - Cuan Goliath and have received numerous emails informing, that the Service Technician - Paddington has not been able to repair the fault in its entirety and that a "learning curve" is to the time detriment.</p> <p>I can understand that a part took time to arrive from the manufacturer due to shipping time frames etc. , over two months, however is unacceptable. I bought the car as I needed a car to use to and from work on a daily basis, which is now (further than before) becoming a tedious daily issue. I need this car to be in working order as fast as possible and it is my understanding the service centre promised, to the best of their ability make that happen and in a reasonable time frame. This however is/has not been the case.</p> <p>I have had fault with this car before of which at Maritime Motors was rectified speedily and professionally, Tavcor however has not been able to even slightly meet the same service efficiency and professionalism.</p> <p>This car needs to be in working order as soon as possible. I am emailing the Fiat Group in hopes that expressing my disappointment of the brand and the Tavcor service centre, will speed up the process and in the least give me a timeframe to work with, exactly when the car will be released or when I would be offred a loan vehicle.</p> <p> </p> <p>Regards;</p> <p> </p> <p>Devon Diesel</p> <p> </p>
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
19 Oct 2016, 10:24
3 Months and still waiting...
<p>My Fiat 500, is and has been at Tavcor Port Elizabeth for over two months, pending a fault that rendered the car unusable.</p> <p>I have been in consistent contact with the Service Manager of the branch - Cuan Goliath and have received numerous emails informing, that the Service Technician - Paddington has not been able to repair the fault in its entirety and that a "learning curve" is to the time detriment.</p> <p>I can understand that a part took time to arrive from the manufacturer due to shipping time frames etc. , over two months, however is unacceptable. I bought the car as I needed a car to use to and from work on a daily basis, which is now (further than before) becoming a tedious daily issue. I need this car to be in working order as fast as possible and it is my understanding the service centre promised, to the best of their ability make that happen and in a reasonable time frame. This however is/has not been the case.</p> <p>I have had fault with this car before of which at Maritime Motors was rectified speedily and professionally, Tavcor however has not been able to even slightly meet the same service efficiency and professionalism.</p> <p>This car needs to be in working order as soon as possible. I am emailing the Fiat Group in hopes that expressing my disappointment of the brand and the Tavcor service centre, will speed up the process and in the least give me a timeframe to work with, exactly when the car will be released or when I would be offred a loan vehicle.</p> <p> </p> <p>Regards;</p> <p> </p> <p>Devon Diesel</p> <p> </p>
0
Replies (0)CB
Catherine B
1 reviews | Active since Jan 2020
1 Jul 2015, 15:14
Service levels sucks
I booked my car in for inspection it was having a slight noise not knowing where it comes from. I'm told I have to leave it there and they don't have have courtesy car for me I fought them until they gave me a fiat punto. My problem is nobody cares to inform me what the progress is with my car. Service levels sucks in this dealership I can't do anything I have to wait for them to call me how long will it be 10 days or 10 months or 10 yrs? I don't think I'll buy any of their cars otherwise I'll have to deal with them servicing it so I'll look for people who cares about their customers not only marketing it, taking care of them is vital
Helpful (0)
|Replies (0)CB
Catherine B
1 reviews | Active since Jan 2020
1 Jul 2015, 15:14
Service levels sucks
I booked my car in for inspection it was having a slight noise not knowing where it comes from. I'm told I have to leave it there and they don't have have courtesy car for me I fought them until they gave me a fiat punto. My problem is nobody cares to inform me what the progress is with my car. Service levels sucks in this dealership I can't do anything I have to wait for them to call me how long will it be 10 days or 10 months or 10 yrs? I don't think I'll buy any of their cars otherwise I'll have to deal with them servicing it so I'll look for people who cares about their customers not only marketing it, taking care of them is vital
0
Replies (0)