Failure of service delivery and very bad customer service

Now tell me if this is far🤔I joined fidelity secure drive in November 2025 after I bought my car,they came and installed the tracker however they panic button kept on sending false alarms which caused them to call me every 2 seconds,I raised the issue to them as I was also tired of answering my phone every now and them,they declared it faulty and said they would send a technician to come and look into it(I was told to expect a call for scheduling)from early December until February 2026 I waited for that call,mind you the alarm is no longer responding which is as good as the car has no tracking device...that time the car works everyday as an Uber and I pay every month.I did follow ups,I kept on getting the same promise, someone will call but nobody did until I ended up complaining to their client care,they lady I spoke to assured me that on Monday a technician will come to take a look on it, Monday came,nobody showed up nor even communicated, Tuesday morning I got a WhatsApp text from a technician "after I complained again",I gave him my driver's number to check availability as no appointment was made and the car also transports school kids,the technician told my driver to meet him at Hyundai Midrand,my driver waited there for almost an hour and by that time he had to go pick up school kids,I told him to leave the tracker and go as I was already in trouble with parents to cut the story shot,I called to cancel and they say I should pay R 2049 cancellation fee..for what exactly,I'm the one who was failed here,I did not just wake up and decide to cancel,and now I have to pay aswell🤔are they not the ones who are supposed to refund me and to also reimburse me for failure of service delivery?fidelity secure drive please balance me here.Is this how you work?get people to join your services,lead them to cancellation by giving them the worst experience so that you can benefit from the cancellation fee?