Worst and disappointing experience with Fidelity SecureDrive

My experience with Fidelity SecureDrive has been extremely disappointing. Their service has been the worst I have ever encountered, and their customer service is equally poor. The staff I dealt with were unprofessional and unhelpful. They installed a tracking device and a panic button in my vehicle in 2024. In December 2024, I took my car for a service, during which the battery was removed, yet I received no alert from the tracking system. My panic button also stopped functioning. I reported the issue multiple times via calls and emails. Although they promised to send a technician, nothing happened until I posted a review on Hellopeter. At the beginning of 2025, a technician finally came out, but the problem remained unresolved. I continued contacting them through calls and emails, but up to this day (2026), nobody has assisted me. Due to the lack of support, I eventually stopped their debit orders. Only then did they pay attention — but for the wrong reasons. Their finance department started calling me daily demanding payment arrangements. Whenever I explained the ongoing issue with their system, they would simply hang up. The most frustrating part is that they keep calling me every day without offering any solution to the actual problem. I wouldn't recommend this tracking device to even my worst enemy!