Fine & Country South Africa
Claimed Business
Fine & Country South Africa
Claimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|6 Reviews
Jun '25 - May '26
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
Frequently Asked Questions About Fine & Country South Africa
Fine & Country South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Fine & Country South Africa across 56 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceE
DS
David S
1 reviews | Active since Jan 2020
2 Feb 2026, 09:47
ZERO INTEGRITY AGENCY TO USE IS FINE AND COUNTRY JHB NORTWEST ( ROODEPOORT GREATER AREA )
FINE AND COUNTRY JHB NORTHWEST AGENCY have zero Integrity Worse agency to buy from and to allow to deal with any of your property matters. Agent Carmen Scorgie = and her office hold ZERO INTEGRITY and are deceiving in their dealings. **** to us about compliance matters pertaining the house we bought in Strubensvalley.
Helpful (0)
|Replies (0)DS
David S
1 reviews | Active since Jan 2020
2 Feb 2026, 09:47
ZERO INTEGRITY AGENCY TO USE IS FINE AND COUNTRY JHB NORTWEST ( ROODEPOORT GREATER AREA )
FINE AND COUNTRY JHB NORTHWEST AGENCY have zero Integrity Worse agency to buy from and to allow to deal with any of your property matters. Agent Carmen Scorgie = and her office hold ZERO INTEGRITY and are deceiving in their dealings. **** to us about compliance matters pertaining the house we bought in Strubensvalley.
0
Replies (0)JA
Jonty A
1 reviews | Active since Jan 2020
11 Sept 2025, 06:58
Do not do business with Fine and Country
Buying a home should be a joyful milestone. Unfortunately, our experience with Charleen Kroukamp from Fine & Country Durbanville Real Estate was an ongoing nightmare of deception, misrepresentation, and neglect. We were sold a dream and handed a disaster. From the day we moved in, we faced major structural and functional issues that had clearly been hidden or denied. After 1 year and 6 months of chasing and legal escalation, we finally received the approved building plans—documents we were told had already been “submitted” to the municipality before the sale. That was completely false. From the first week, we had over 15 roof leaks, severe damp, water pressure issues, leaking gutters, and faulty electrics—all of which were denied in the general disclosure form, which we later learned was inaccurate and misleading. The house had clearly been abandoned before the sale, a major detail that was never disclosed to us. The seller and agent claimed ignorance, but it’s not believable that anyone occupying the house would be unaware of the serious issues we discovered immediately. We re**** on Charleen’s responses during the sale process, particularly when our bank requested specific information about the property’s condition. We acted in good faith—only to discover much of what she told us wasn’t true. A clear example: we were told the thatch roof had been recently serviced and was in good condition. The first rain exposed multiple leaks. Temporary patchwork was arranged by Charleen but failed repeatedly. We later learned the roof hadn’t been serviced in years and now requires full replacement. Another shocking discovery: we were told the gate motor was fully functional. After moving in, we found the housing was completely empty—no mechanical components inside. It was never operational. This was a blatant example of false representation. In addition, we had no compliance certificates (COCs) for the first two weeks after taking ownership—despite being told all certificates were in order. And while we were assured the building plans were already submitted, no such submission had been made. We had to take on all the admin, delays, and legal escalation ourselves—without any support from Charleen or Fine & Country. We also asked directly about the area before buying and were told there were no issues. Yet shortly after moving in, we became aware of ongoing problems in the neighborhood that any experienced, local agent would have known and should have disclosed. Communication throughout this process was poor. Charleen was unresponsive, dismissive, and failed to follow up unless chased multiple times. When we escalated to Fine & Country Durbanville’s Managing Director, Andre du Plessis, we received one vague reply. After sending a detailed breakdown of our concerns, we heard nothing further—not even a courtesy acknowledgment. To make matters worse, Andre later tried to persuade me to remove my feedback about our experience. But when I began pointing out clear facts about their incompetence, he simply ghosted me—exactly the same way Charleen had. Sadly, this avoidance and lack of accountability seems to be the Fine & Country way of doing busine If you’re a seller, and your only concern is getting your property sold quickly—regardless of condition or honesty—Fine & Country Durbanville might suit your needs. But if you’re a buyer, especially one expecting transparency and post-sale support, we strongly urge you to look elsewhere. Buyer Advice: Get everything in writing Hire independent inspectors—never rely solely on the agent Treat disclosure documents with caution Save all communications Use your own attorney—don’t fall for the seller’s discounted legal team We expected to move into our home with peace of mind. Instead, we’ve spent the last 18 months dealing with lies, repairs, and stress—with zero accountability from the agent or agency. The saddest part is, Agencies like this will always get away with it unless you splash cash for a law suit! Charleen have since blocked me on all socials - guilty conscience!
Helpful (0)
|Replies (0)JA
Jonty A
1 reviews | Active since Jan 2020
11 Sept 2025, 06:58
Do not do business with Fine and Country
Buying a home should be a joyful milestone. Unfortunately, our experience with Charleen Kroukamp from Fine & Country Durbanville Real Estate was an ongoing nightmare of deception, misrepresentation, and neglect. We were sold a dream and handed a disaster. From the day we moved in, we faced major structural and functional issues that had clearly been hidden or denied. After 1 year and 6 months of chasing and legal escalation, we finally received the approved building plans—documents we were told had already been “submitted” to the municipality before the sale. That was completely false. From the first week, we had over 15 roof leaks, severe damp, water pressure issues, leaking gutters, and faulty electrics—all of which were denied in the general disclosure form, which we later learned was inaccurate and misleading. The house had clearly been abandoned before the sale, a major detail that was never disclosed to us. The seller and agent claimed ignorance, but it’s not believable that anyone occupying the house would be unaware of the serious issues we discovered immediately. We re**** on Charleen’s responses during the sale process, particularly when our bank requested specific information about the property’s condition. We acted in good faith—only to discover much of what she told us wasn’t true. A clear example: we were told the thatch roof had been recently serviced and was in good condition. The first rain exposed multiple leaks. Temporary patchwork was arranged by Charleen but failed repeatedly. We later learned the roof hadn’t been serviced in years and now requires full replacement. Another shocking discovery: we were told the gate motor was fully functional. After moving in, we found the housing was completely empty—no mechanical components inside. It was never operational. This was a blatant example of false representation. In addition, we had no compliance certificates (COCs) for the first two weeks after taking ownership—despite being told all certificates were in order. And while we were assured the building plans were already submitted, no such submission had been made. We had to take on all the admin, delays, and legal escalation ourselves—without any support from Charleen or Fine & Country. We also asked directly about the area before buying and were told there were no issues. Yet shortly after moving in, we became aware of ongoing problems in the neighborhood that any experienced, local agent would have known and should have disclosed. Communication throughout this process was poor. Charleen was unresponsive, dismissive, and failed to follow up unless chased multiple times. When we escalated to Fine & Country Durbanville’s Managing Director, Andre du Plessis, we received one vague reply. After sending a detailed breakdown of our concerns, we heard nothing further—not even a courtesy acknowledgment. To make matters worse, Andre later tried to persuade me to remove my feedback about our experience. But when I began pointing out clear facts about their incompetence, he simply ghosted me—exactly the same way Charleen had. Sadly, this avoidance and lack of accountability seems to be the Fine & Country way of doing busine If you’re a seller, and your only concern is getting your property sold quickly—regardless of condition or honesty—Fine & Country Durbanville might suit your needs. But if you’re a buyer, especially one expecting transparency and post-sale support, we strongly urge you to look elsewhere. Buyer Advice: Get everything in writing Hire independent inspectors—never rely solely on the agent Treat disclosure documents with caution Save all communications Use your own attorney—don’t fall for the seller’s discounted legal team We expected to move into our home with peace of mind. Instead, we’ve spent the last 18 months dealing with lies, repairs, and stress—with zero accountability from the agent or agency. The saddest part is, Agencies like this will always get away with it unless you splash cash for a law suit! Charleen have since blocked me on all socials - guilty conscience!
0
Replies (0)LB
EB
Elle B
1 reviews | Active since Jan 2020
8 Sept 2025, 08:23
Dishonest and unprofessional
Serious dishonesty. Will never purchase from them (Fine and Country Fourways) nor try to escalate any matter to the Principle ever again. Complete let downs and dishonesty from the female agent in Fourways.
Helpful (0)
|Replies (0)EB
Elle B
1 reviews | Active since Jan 2020
8 Sept 2025, 08:23
Dishonest and unprofessional
Serious dishonesty. Will never purchase from them (Fine and Country Fourways) nor try to escalate any matter to the Principle ever again. Complete let downs and dishonesty from the female agent in Fourways.
0
Replies (0)JA
Jonty A
1 reviews | Active since Jan 2020
9 Jul 2025, 13:04
Do not do business with Fine and Country!
Buying a home should be a joyful milestone. Unfortunately, our experience with Charleen Kroukamp from Fine & Country Durbanville Real Estate was an ongoing nightmare of deception, misrepresentation, and neglect. We were sold a dream and handed a disaster. From the day we moved in, we faced major structural and functional issues that had clearly been hidden or denied. After 1 year and 6 months of chasing and legal escalation, we finally received the approved building plans—documents we were told had already been “submitted” to the municipality before the sale. That was completely false. From the first week, we had over 15 roof leaks, severe damp, water pressure issues, leaking gutters, and faulty electrics—all of which were denied in the general disclosure form, which we later learned was inaccurate and misleading. The house had clearly been abandoned before the sale, a major detail that was never disclosed to us. The seller and agent claimed ignorance, but it’s not believable that anyone occupying the house would be unaware of the serious issues we discovered immediately. We re**** on Charleen’s responses during the sale process, particularly when our bank requested specific information about the property’s condition. We acted in good faith—only to discover much of what she told us wasn’t true. A clear example: we were told the thatch roof had been recently serviced and was in good condition. The first rain exposed multiple leaks. Temporary patchwork was arranged by Charleen but failed repeatedly. We later learned the roof hadn’t been serviced in years and now requires full replacement. Another shocking discovery: we were told the gate motor was fully functional. After moving in, we found the housing was completely empty—no mechanical components inside. It was never operational. This was a blatant example of false representation. In addition, we had no compliance certificates (COCs) for the first two weeks after taking ownership—despite being told all certificates were in order. And while we were assured the building plans were already submitted, no such submission had been made. We had to take on all the admin, delays, and legal escalation ourselves—without any support from Charleen or Fine & Country. We also asked directly about the area before buying and were told there were no issues. Yet shortly after moving in, we became aware of ongoing problems in the neighborhood that any experienced, local agent would have known and should have disclosed. Communication throughout this process was poor. Charleen was unresponsive, dismissive, and failed to follow up unless chased multiple times. When we escalated to Fine & Country Durbanville’s Managing Director, Andre du Plessis, we received one vague reply. After sending a detailed breakdown of our concerns, we heard nothing further—not even a courtesy acknowledgment. If you’re a seller, and your only concern is getting your property sold quickly—regardless of condition or honesty—Fine & Country Durbanville might suit your needs. But if you’re a buyer, especially one expecting transparency and post-sale support, we strongly urge you to look elsewhere. Buyer Advice: Get everything in writing Hire independent inspectors—never rely solely on the agent Treat disclosure documents with caution Save all communications Use your own attorney—don’t fall for the seller’s discounted legal team We expected to move into our home with peace of mind. Instead, we’ve spent the last 18 months dealing with lies, repairs, and stress—with zero accountability from the agent or agency. The saddest part is, Agencies like this will always get away with it unless you splash cash for a law suit!
Helpful (0)
|Replies (0)JA
Jonty A
1 reviews | Active since Jan 2020
9 Jul 2025, 13:04
Do not do business with Fine and Country!
Buying a home should be a joyful milestone. Unfortunately, our experience with Charleen Kroukamp from Fine & Country Durbanville Real Estate was an ongoing nightmare of deception, misrepresentation, and neglect. We were sold a dream and handed a disaster. From the day we moved in, we faced major structural and functional issues that had clearly been hidden or denied. After 1 year and 6 months of chasing and legal escalation, we finally received the approved building plans—documents we were told had already been “submitted” to the municipality before the sale. That was completely false. From the first week, we had over 15 roof leaks, severe damp, water pressure issues, leaking gutters, and faulty electrics—all of which were denied in the general disclosure form, which we later learned was inaccurate and misleading. The house had clearly been abandoned before the sale, a major detail that was never disclosed to us. The seller and agent claimed ignorance, but it’s not believable that anyone occupying the house would be unaware of the serious issues we discovered immediately. We re**** on Charleen’s responses during the sale process, particularly when our bank requested specific information about the property’s condition. We acted in good faith—only to discover much of what she told us wasn’t true. A clear example: we were told the thatch roof had been recently serviced and was in good condition. The first rain exposed multiple leaks. Temporary patchwork was arranged by Charleen but failed repeatedly. We later learned the roof hadn’t been serviced in years and now requires full replacement. Another shocking discovery: we were told the gate motor was fully functional. After moving in, we found the housing was completely empty—no mechanical components inside. It was never operational. This was a blatant example of false representation. In addition, we had no compliance certificates (COCs) for the first two weeks after taking ownership—despite being told all certificates were in order. And while we were assured the building plans were already submitted, no such submission had been made. We had to take on all the admin, delays, and legal escalation ourselves—without any support from Charleen or Fine & Country. We also asked directly about the area before buying and were told there were no issues. Yet shortly after moving in, we became aware of ongoing problems in the neighborhood that any experienced, local agent would have known and should have disclosed. Communication throughout this process was poor. Charleen was unresponsive, dismissive, and failed to follow up unless chased multiple times. When we escalated to Fine & Country Durbanville’s Managing Director, Andre du Plessis, we received one vague reply. After sending a detailed breakdown of our concerns, we heard nothing further—not even a courtesy acknowledgment. If you’re a seller, and your only concern is getting your property sold quickly—regardless of condition or honesty—Fine & Country Durbanville might suit your needs. But if you’re a buyer, especially one expecting transparency and post-sale support, we strongly urge you to look elsewhere. Buyer Advice: Get everything in writing Hire independent inspectors—never rely solely on the agent Treat disclosure documents with caution Save all communications Use your own attorney—don’t fall for the seller’s discounted legal team We expected to move into our home with peace of mind. Instead, we’ve spent the last 18 months dealing with lies, repairs, and stress—with zero accountability from the agent or agency. The saddest part is, Agencies like this will always get away with it unless you splash cash for a law suit!
0
Replies (0)SM
Samuel M
1 reviews | Active since Jan 2020
29 Apr 2025, 18:12
Unsafe, Unclean Property and Unfulfilled Promises
I am extremely disappointed with Fine & Country Fourways. Despite clear assurances at viewing that all maintenance would be completed before occupation of a Unit at Canal View, no work was done even after full early payment. Upon inspection on 29 April 2025, the property remained: Unsafe, with exposed, hanging electrical wires; Unclean and unsanitary throughout; Unrepaired, with multiple outstanding maintenance issues. As a property owner myself, I hold higher standards and would never subject tenants to such negligence. This conduct breaches the Rental Housing Act, Consumer Protection Act, and basic safety obligations. Formal complaints are now being lodged.
Helpful (0)
|Replies (0)SM
Samuel M
1 reviews | Active since Jan 2020
29 Apr 2025, 18:12
Unsafe, Unclean Property and Unfulfilled Promises
I am extremely disappointed with Fine & Country Fourways. Despite clear assurances at viewing that all maintenance would be completed before occupation of a Unit at Canal View, no work was done even after full early payment. Upon inspection on 29 April 2025, the property remained: Unsafe, with exposed, hanging electrical wires; Unclean and unsanitary throughout; Unrepaired, with multiple outstanding maintenance issues. As a property owner myself, I hold higher standards and would never subject tenants to such negligence. This conduct breaches the Rental Housing Act, Consumer Protection Act, and basic safety obligations. Formal complaints are now being lodged.
0
Replies (0)EB
Elle B
1 reviews | Active since Jan 2020
12 Mar 2025, 08:36
Dishonest Snakes Estate Agency
I would caution anyone to avoid doing any purchases through this business. Complete abandonment when problems arise. There is a level of dishonesty and masking of information that is misleading and will eventually leave you with additional costs and spending time and money to resolve things on ones own. She painted over a rising damp issue and blatantly **** about any knowledge of it. Buying a property from the Fourways Branch is a complete disappointment. Once they have your money you will receive zero responses to any challenges faced following picking up keys from security. Do not trust them with your investment. They are snakes with a smile and false friendliness all to get you to sign.
Helpful (0)
|Replies (0)EB
Elle B
1 reviews | Active since Jan 2020
12 Mar 2025, 08:36
Dishonest Snakes Estate Agency
I would caution anyone to avoid doing any purchases through this business. Complete abandonment when problems arise. There is a level of dishonesty and masking of information that is misleading and will eventually leave you with additional costs and spending time and money to resolve things on ones own. She painted over a rising damp issue and blatantly **** about any knowledge of it. Buying a property from the Fourways Branch is a complete disappointment. Once they have your money you will receive zero responses to any challenges faced following picking up keys from security. Do not trust them with your investment. They are snakes with a smile and false friendliness all to get you to sign.
0
Replies (0)