Unhappy Client

I am extremely unhappy with their service. Hidden fees to pay before receiving the loan. #Legal fees, Aproval Fee, Extended Tranferal fee. A loan turned to be something I paid for not yet received. Till date I haven't received the amount of R20 000.00 that I have asked for but already paid R7500.00 and was told to pay another R4950.00 for me to receive the loan. So they say my amount is from their bank Esteem Trust Bank.