FC
Firefly Car Rental
Unclaimed Business
FC
Firefly Car Rental
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Firefly Car Rental
Firefly Car Rental has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Firefly Car Rental across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sanele M
1 reviews | Active since Jan 2020
8 Sept 2025, 14:48
Deposit delays
It has been over a week since I returned the car which was only for one day rental anyway. When I call I speak to different people who says different things. One said it will take 3 to 7 days, the other one said 7 to 21 days and now I am being told that it might be a full month. When I asked what is the status on my deposit refund and what cause the delay they said they see the status of the refund😳 Do not waste your time with this car rental company! They seem to not know what they are doing. I just hope I eventually get my money back!!
Helpful (0)
|Replies (0)SM
Sanele M
1 reviews | Active since Jan 2020
8 Sept 2025, 14:48
Deposit delays
It has been over a week since I returned the car which was only for one day rental anyway. When I call I speak to different people who says different things. One said it will take 3 to 7 days, the other one said 7 to 21 days and now I am being told that it might be a full month. When I asked what is the status on my deposit refund and what cause the delay they said they see the status of the refund😳 Do not waste your time with this car rental company! They seem to not know what they are doing. I just hope I eventually get my money back!!
0
Replies (0)RM
Regenesis M
1 reviews | Active since Jan 2020
19 Apr 2022, 14:10
World's most pathetic service from a car rental
Hi. I am having the worst service from a car rental service at Firefly. I booked a car on the 5 April was instructed to collect on the 6April2022. I arrived on the front desk at OR Rambo & a coloured guy at the front desk started assisting me. He told me that I must pay a down payment of R14000 & I told him I didn't understand that part I thought it was talking about insurance as this is the first time I am hiring a car. I decided to cancel the rental with him & he told me that it's cancelled & I will receive the refund within 7 to 14 working days. Today 19April I decided to enquire from their head office & I was told that I won't get the refund because I was marked as a No-show for my bookings. I spoke to the Firefly manager about this & she said she is making investigations with the camera to check then she dropped the phone before I asked her the Turn Around Time. Another lady called from OR Tambo advicing that I won't get the refund because I didn't claim with 48hours which is mentioned in the Ts & C's but I went to collect the car with a 24hoyr time frame & cancelled within 24hours. I was told to wait for the coloured guy who was assisting me to come back from leave in order to be assisted, I refused to accept that as the whole company does not depend on 1 individual who is absent from work because of leave. I still continue to demand my refund as I followed the correct procedures & I showed up at the Airport to collect but cancelled because of not understanding the down payment story. This is pure day light robbery. There's no sense of accountability, nobody is taking the blame, was told I didn't show up when I did. I still had to follow up after nobody called me, managers dropping the call on customers, when I called back nobody picks up. I want my refund as discussed by the person who assisted me. My name is Sifiso Sithole with ID 8609245327085, confirmation number: 13S5W7
Helpful (0)
|Replies (0)RM
Regenesis M
1 reviews | Active since Jan 2020
19 Apr 2022, 14:10
World's most pathetic service from a car rental
Hi. I am having the worst service from a car rental service at Firefly. I booked a car on the 5 April was instructed to collect on the 6April2022. I arrived on the front desk at OR Rambo & a coloured guy at the front desk started assisting me. He told me that I must pay a down payment of R14000 & I told him I didn't understand that part I thought it was talking about insurance as this is the first time I am hiring a car. I decided to cancel the rental with him & he told me that it's cancelled & I will receive the refund within 7 to 14 working days. Today 19April I decided to enquire from their head office & I was told that I won't get the refund because I was marked as a No-show for my bookings. I spoke to the Firefly manager about this & she said she is making investigations with the camera to check then she dropped the phone before I asked her the Turn Around Time. Another lady called from OR Tambo advicing that I won't get the refund because I didn't claim with 48hours which is mentioned in the Ts & C's but I went to collect the car with a 24hoyr time frame & cancelled within 24hours. I was told to wait for the coloured guy who was assisting me to come back from leave in order to be assisted, I refused to accept that as the whole company does not depend on 1 individual who is absent from work because of leave. I still continue to demand my refund as I followed the correct procedures & I showed up at the Airport to collect but cancelled because of not understanding the down payment story. This is pure day light robbery. There's no sense of accountability, nobody is taking the blame, was told I didn't show up when I did. I still had to follow up after nobody called me, managers dropping the call on customers, when I called back nobody picks up. I want my refund as discussed by the person who assisted me. My name is Sifiso Sithole with ID 8609245327085, confirmation number: 13S5W7
0
Replies (0)LD
Leesa D
1 reviews | Active since Jan 2020
28 Mar 2022, 09:39
Unprofessional and down right dishonest
On collection of vehicle we were asked to pay R14000 deposit, we would never have hired if we knew this. Do not have R14000. Lady said its in the t's and c's. Hidden away so you know nothing when they take your money. We tried every channel to try cancel, phone, live chat whatsapp, email. We managed to get a car from Eurocar for R1000 LESS with only R4000 deposit. Firefly Hertz refusing to refund our R3400 for service they didn't provide. Consultant laughed at us. Please avoid this Company.
Helpful (0)
|Replies (0)LD
Leesa D
1 reviews | Active since Jan 2020
28 Mar 2022, 09:39
Unprofessional and down right dishonest
On collection of vehicle we were asked to pay R14000 deposit, we would never have hired if we knew this. Do not have R14000. Lady said its in the t's and c's. Hidden away so you know nothing when they take your money. We tried every channel to try cancel, phone, live chat whatsapp, email. We managed to get a car from Eurocar for R1000 LESS with only R4000 deposit. Firefly Hertz refusing to refund our R3400 for service they didn't provide. Consultant laughed at us. Please avoid this Company.
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Replies (0)NM
Nalini M
1 reviews | Active since Jan 2020
21 Feb 2022, 05:40
Pathetic service
I advised the lady at the counter that my daughter was landing on a flight in an hour and I am then Going to drive the car out at about 8 pm . I returned the car at 8.15 pm two days later and paid for 2 days . I refuelled the car and then due to me being 15 min later they billed me R591 as a penalty . The lady at the counter then tells me that lisha is the manager and is now off so they can’t help me. I can call tomorrow if I like . I have never ever experienced such pathetic service and took a R14500 hold on my credit card . Abs same will be released in 21days time
Helpful (0)
|Replies (0)NM
Nalini M
1 reviews | Active since Jan 2020
21 Feb 2022, 05:40
Pathetic service
I advised the lady at the counter that my daughter was landing on a flight in an hour and I am then Going to drive the car out at about 8 pm . I returned the car at 8.15 pm two days later and paid for 2 days . I refuelled the car and then due to me being 15 min later they billed me R591 as a penalty . The lady at the counter then tells me that lisha is the manager and is now off so they can’t help me. I can call tomorrow if I like . I have never ever experienced such pathetic service and took a R14500 hold on my credit card . Abs same will be released in 21days time
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Replies (0)TM
Tebogo M
1 reviews | Active since Jan 2020
5 Nov 2021, 06:45
FIREFLY CAR RENTAL IS RUBBISH!!!
Rented a car in June 2021. Till today haven't received my deposit. I have called more than 8 times for a week. No body answers the phone. I strongly regret using their services. If you think of using them please reconsider another alternative.
Helpful (0)
|Replies (0)TM
Tebogo M
1 reviews | Active since Jan 2020
5 Nov 2021, 06:45
FIREFLY CAR RENTAL IS RUBBISH!!!
Rented a car in June 2021. Till today haven't received my deposit. I have called more than 8 times for a week. No body answers the phone. I strongly regret using their services. If you think of using them please reconsider another alternative.
0
Replies (0)SR
SIYAMTHANDA R
1 reviews | Active since Jan 2020
5 Oct 2021, 13:30
worst service ever
I canceled a car booking, No one knows anything ,Call Centre no one replies to my email still haven't got back my money
Helpful (0)
|Replies (0)SR
SIYAMTHANDA R
1 reviews | Active since Jan 2020
5 Oct 2021, 13:30
worst service ever
I canceled a car booking, No one knows anything ,Call Centre no one replies to my email still haven't got back my money
0
Replies (0)SD
Selco D
1 reviews | Active since Jan 2020
23 Jun 2021, 10:11
Delivery Failure - Emotional Distress - Antiquated SOP
My wife is Goodman-Devilliers As mentioned: 1. Suggest you relook your PL and IS (false 20 working "investigation policy") 2. Your merchant transacted by1 click (i.e 0.5 seconds) for the reservation secures funds though expect patrons to wait 20 working days for you to rectify failure of service. 3. A rental of a vehicle (in any class) is NOT subject to a credit, criminal or insurance clearance. None of which my wife's details are relevant for the purpose and are general acceptable practice for data access. Hertz/Firefly antiquated internal policies are that which they are. Your excuse disguised as an explanation of insufficient funds is a complete fabrication. TRUST me that there are/were funds enough to buy the car let alone rent it. Its the principle, NOT the meager financial amount - Its the the precedence set and granted by ignorant people which will not fuss. I will deal with Hertz/Firefly civilly for the emotional distress caused to my wife and urge that you resolve this amicably. ZA545689040 (EC:B5S83M)
Helpful (0)
|Replies (0)SD
Selco D
1 reviews | Active since Jan 2020
23 Jun 2021, 10:11
Delivery Failure - Emotional Distress - Antiquated SOP
My wife is Goodman-Devilliers As mentioned: 1. Suggest you relook your PL and IS (false 20 working "investigation policy") 2. Your merchant transacted by1 click (i.e 0.5 seconds) for the reservation secures funds though expect patrons to wait 20 working days for you to rectify failure of service. 3. A rental of a vehicle (in any class) is NOT subject to a credit, criminal or insurance clearance. None of which my wife's details are relevant for the purpose and are general acceptable practice for data access. Hertz/Firefly antiquated internal policies are that which they are. Your excuse disguised as an explanation of insufficient funds is a complete fabrication. TRUST me that there are/were funds enough to buy the car let alone rent it. Its the principle, NOT the meager financial amount - Its the the precedence set and granted by ignorant people which will not fuss. I will deal with Hertz/Firefly civilly for the emotional distress caused to my wife and urge that you resolve this amicably. ZA545689040 (EC:B5S83M)
0
Replies (0)GP
Gaarekwe P
1 reviews | Active since Jan 2020
22 Apr 2021, 15:36
Firefly out of here
They accepted my booking, took my money for a holiday rental. I arrived there and they told me they can't give me my car because I have bad credit; a thorough insult from someone who took R2,5k from me. Some truly rubbish service. At this point they still have my money and I'm STILL careless. I had to change my holiday plans. I even asked for a regular at which point they refer me to a 'broker' website. They take people for a ride and are very condascending.
Helpful (0)
|Replies (0)GP
Gaarekwe P
1 reviews | Active since Jan 2020
22 Apr 2021, 15:36
Firefly out of here
They accepted my booking, took my money for a holiday rental. I arrived there and they told me they can't give me my car because I have bad credit; a thorough insult from someone who took R2,5k from me. Some truly rubbish service. At this point they still have my money and I'm STILL careless. I had to change my holiday plans. I even asked for a regular at which point they refer me to a 'broker' website. They take people for a ride and are very condascending.
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Replies (0)