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Good Day

I purchased a 658 Exide Battery from a store based in Lenasia . They used to sell your products.

I have a problem with the battery and went back to them, however they no longer stock Exide and asked me to contact you directly, which I did. I have spoken to Pidi who requested that I get the battery tested at Battery Centre Lenasia. I arranged for the battery to be sent there. The first test done said that it was Bad & Replace. She requested that I need them to provide a test from another machine.

The next day I sent the battery back and it shows that the life is only 34%. The next screen sys recharge. I honestly don't have the time to run around like this. I advised Pidi of this and she advised that since I bought the battery from an independent shop, this has to be done.

This battery supposed to carry a 24 month national warranty, NO matter where it was purchased. This is highly unacceptable and I would like to have a resolution to this issue as I am not willing to purchase a new battery.

Please could someone from higher management give me a call to resolve this issue.