F
Firstgroup
Unclaimed Business
F
Firstgroup
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Transportation & Logistics
#23NPS Score
100Very Likely
Ranking
#23
in Transportation & Logistics
NPS Score
100
Recommended: Very Likely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWS
Wayne S
1 reviews | Active since Jan 2020
23 Apr 2025, 10:29
First Exchange bookings
I had points banked and we wanted to use them this December to go to the Natal midlands. I phoned First Exchange and spoke to Lee Kimberly Johns who went out of her way to secure me a booking. She is very knowledgeable and a pleasure to do business with.
Helpful (0)
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Wayne S
1 reviews | Active since Jan 2020
23 Apr 2025, 10:29
First Exchange bookings
I had points banked and we wanted to use them this December to go to the Natal midlands. I phoned First Exchange and spoke to Lee Kimberly Johns who went out of her way to secure me a booking. She is very knowledgeable and a pleasure to do business with.
0
Replies (0)YN
Yogan N
1 reviews | Active since Jan 2020
11 Apr 2025, 13:09
First group la montagne
La Montagne in Ballito Beautiful resort that is being badly mismanaged and poorly maintained. Stayed there for 4 nights recently, the aircon did not work for the entire stay, I reported it 3 times a day, until I was finally brought a fan, that was so noisy I could not even hear the ocean. The toaster did not work , was finally replaced on Sunday after complaining from Saturday. There hallways have water leaking everywhere and buckets placed randomly. 4am on Monday Morning an alarm went off, which woke up numerous units. Called reception and reported it and no one came out. Walked to reception to call the person on duty to the alarm, he came out but had no idea what it was. Probably needs training. When I got back home I sent first group an email and the response clearly showed the lack of customer care, @firstgroup u are in the hospitality industry, customers should be treated with respect.
Helpful (0)
|Replies (0)YN
Yogan N
1 reviews | Active since Jan 2020
11 Apr 2025, 13:09
First group la montagne
La Montagne in Ballito Beautiful resort that is being badly mismanaged and poorly maintained. Stayed there for 4 nights recently, the aircon did not work for the entire stay, I reported it 3 times a day, until I was finally brought a fan, that was so noisy I could not even hear the ocean. The toaster did not work , was finally replaced on Sunday after complaining from Saturday. There hallways have water leaking everywhere and buckets placed randomly. 4am on Monday Morning an alarm went off, which woke up numerous units. Called reception and reported it and no one came out. Walked to reception to call the person on duty to the alarm, he came out but had no idea what it was. Probably needs training. When I got back home I sent first group an email and the response clearly showed the lack of customer care, @firstgroup u are in the hospitality industry, customers should be treated with respect.
0
Replies (0)TN
Thandazani N
1 reviews | Active since Jan 2020
22 Jul 2024, 17:38
Dont even talk to them. The lowest filth and ****
Had an incident on the highway when i hit furniture that fell of a bakkie. Tried to call the police to get them to do an incident report. My phone went flat. Saw a FirstHelp truck and asked to use the drivers phone to use her phone to call police. 1 - I only asked to use her phone to call Police because my phone was off 2 - She then scanned the license discs and told me that my insurance is calling me through her phone because they picked up that she scanned my license disc and that my bumper sensors were triggered. 3 - She got me on the phone with a lady claiming to be from King Price and she wanted to arrange a tow truck for me and take it to Renew-it in Randburg for assessment and repairs 4 - I insisted to her that my car is still drivable and that I will be able to go to drive home and then take the car in on Monday to Renew it 5 - The lady on the phone insisted that because my bumper sensors went off, if i hit a pothole or speedbump the airbags in my car can pop out, so they need to take it to assess it 6 - On Sunday 21 July went to Renew-it Randburg to look for my car and I was told that it is not there. I then went to 91 Banfield and my car was confirmed to be there. 7 - Today on the 22nd of July I went to collect my car and I was given an invoice of R12747,75 to release my car. All im saying if ever someone was to burn that company to the ground one day, it wont be me but I will definitely be happy.
Helpful (0)
|Replies (0)TN
Thandazani N
1 reviews | Active since Jan 2020
22 Jul 2024, 17:38
Dont even talk to them. The lowest filth and ****
Had an incident on the highway when i hit furniture that fell of a bakkie. Tried to call the police to get them to do an incident report. My phone went flat. Saw a FirstHelp truck and asked to use the drivers phone to use her phone to call police. 1 - I only asked to use her phone to call Police because my phone was off 2 - She then scanned the license discs and told me that my insurance is calling me through her phone because they picked up that she scanned my license disc and that my bumper sensors were triggered. 3 - She got me on the phone with a lady claiming to be from King Price and she wanted to arrange a tow truck for me and take it to Renew-it in Randburg for assessment and repairs 4 - I insisted to her that my car is still drivable and that I will be able to go to drive home and then take the car in on Monday to Renew it 5 - The lady on the phone insisted that because my bumper sensors went off, if i hit a pothole or speedbump the airbags in my car can pop out, so they need to take it to assess it 6 - On Sunday 21 July went to Renew-it Randburg to look for my car and I was told that it is not there. I then went to 91 Banfield and my car was confirmed to be there. 7 - Today on the 22nd of July I went to collect my car and I was given an invoice of R12747,75 to release my car. All im saying if ever someone was to burn that company to the ground one day, it wont be me but I will definitely be happy.
0
Replies (0)AvdM
Arina van der Merwe
1 reviews | Active since Jan 2020
11 Jul 2024, 14:40
Mrs Claudia Munsamy
I was speaking to a very helpful and friendly lady, Claudia Munsamy at Flexi Club to assist me with an outstanding account and to reset the website problem.
Helpful (0)
|Replies (0)AvdM
Arina van der Merwe
1 reviews | Active since Jan 2020
11 Jul 2024, 14:40
Mrs Claudia Munsamy
I was speaking to a very helpful and friendly lady, Claudia Munsamy at Flexi Club to assist me with an outstanding account and to reset the website problem.
0
Replies (0)TL
Theo L
1 reviews | Active since Jan 2020
9 Jul 2024, 05:13
Driver
Drivers let's unauthorized and unlicensed people drive the tow truck registration hr 89 vg GPS Toyota hilux driver name Nathan van wyk and he stop infront of Mt gate ask him to move then he threatens me have reported him a few times with nothing being done
Helpful (0)
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Theo L
1 reviews | Active since Jan 2020
9 Jul 2024, 05:13
Driver
Drivers let's unauthorized and unlicensed people drive the tow truck registration hr 89 vg GPS Toyota hilux driver name Nathan van wyk and he stop infront of Mt gate ask him to move then he threatens me have reported him a few times with nothing being done
0
Replies (0)KG
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Thobile L
1 reviews | Active since Jan 2020
7 May 2024, 16:33
****mers
Good evening. I'm not doing well. 2 weeks ago from today me and my wife were involved in accident with some few car's in N12 near near Sasol filling station. Then my car was towed by First Help towing by the request of my insurance which King Price. My car was the most damaged than the rest. My pain is First helped damaged my worse, by cutting wires to make my car to look worse so it can be write of by the accessory, battery was brand new bought it in March, tires were deflated, a full tank of petrol was ciffined out which I had filled up the day before. King Price Insurance written of the car and refused to pay due to late debit order which is their fault and they still took the debit order. Their accessor included lots of stuff that were not on the accident which made fixing the car will be worth the price of the car by fixing it. This 2 company are ****mers with their employees. Please review your relationships with them.
Helpful (0)
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Thobile L
1 reviews | Active since Jan 2020
7 May 2024, 16:33
****mers
Good evening. I'm not doing well. 2 weeks ago from today me and my wife were involved in accident with some few car's in N12 near near Sasol filling station. Then my car was towed by First Help towing by the request of my insurance which King Price. My car was the most damaged than the rest. My pain is First helped damaged my worse, by cutting wires to make my car to look worse so it can be write of by the accessory, battery was brand new bought it in March, tires were deflated, a full tank of petrol was ciffined out which I had filled up the day before. King Price Insurance written of the car and refused to pay due to late debit order which is their fault and they still took the debit order. Their accessor included lots of stuff that were not on the accident which made fixing the car will be worth the price of the car by fixing it. This 2 company are ****mers with their employees. Please review your relationships with them.
0
Replies (0)