FF
Fix Forward
Claimed Business
FF
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIG
Itai G
1 reviews | Active since Jan 2020
8 Sept 2021, 16:15
Incompetent contractor
I tried using Fix Forward’s service to find a waterproofer because the interior of my wall has been damaged by water after heavy rain. I requested a quotation for waterproofing, and Fix Forward recommended one contractor. The contractor came to diagnose the problem and it was immediately clear to me that he had no clue about waterproofing. When asked about sealing the visible cracks on the wall, he said that water cannot penetrate cracks. When asked if the water could be coming in from the window sill, he didn’t even bother to check it, but said its fine. He admitted that the wall was “wet" on the interior. When asked where the water causing the visible damage is coming from, he said it's not water that caused it but the “cold”. This contractor's take on this problem was totally different from three other contractors. His quotation was similarly a joke. It lacked detail regarding how he is actually intending to fix the problem, and it did not list the right materials for a proper waterproofing job. From my experience with the contractor that Fix Forward recommended, I have to wonder what you mean when you write that Fix Forward has a “rigorous screening process”. You also write that you "hand select" contractors. How did you “hand select” a waterproofing contractor who doesn’t think that cracks let in water and that a “wet” wall gets wet from the “cold”? Fix Forward sounds like the type of service that every homeowner needs and has dearly wished for. However, I am monumentally unimpressed by the contractor which you recommended. Therefore, I will not bother to use Fix Forward to find a contractor ever again, nor can I in good conscience recommend your service to anyone.
Helpful (0)
|Replies (0)IG
Itai G
1 reviews | Active since Jan 2020
8 Sept 2021, 16:15
Incompetent contractor
I tried using Fix Forward’s service to find a waterproofer because the interior of my wall has been damaged by water after heavy rain. I requested a quotation for waterproofing, and Fix Forward recommended one contractor. The contractor came to diagnose the problem and it was immediately clear to me that he had no clue about waterproofing. When asked about sealing the visible cracks on the wall, he said that water cannot penetrate cracks. When asked if the water could be coming in from the window sill, he didn’t even bother to check it, but said its fine. He admitted that the wall was “wet" on the interior. When asked where the water causing the visible damage is coming from, he said it's not water that caused it but the “cold”. This contractor's take on this problem was totally different from three other contractors. His quotation was similarly a joke. It lacked detail regarding how he is actually intending to fix the problem, and it did not list the right materials for a proper waterproofing job. From my experience with the contractor that Fix Forward recommended, I have to wonder what you mean when you write that Fix Forward has a “rigorous screening process”. You also write that you "hand select" contractors. How did you “hand select” a waterproofing contractor who doesn’t think that cracks let in water and that a “wet” wall gets wet from the “cold”? Fix Forward sounds like the type of service that every homeowner needs and has dearly wished for. However, I am monumentally unimpressed by the contractor which you recommended. Therefore, I will not bother to use Fix Forward to find a contractor ever again, nor can I in good conscience recommend your service to anyone.
0
Replies (0)KK
Kneo K
1 reviews | Active since Jan 2020
27 Jun 2021, 16:44
Set up a HelloPeter account just to warn you. NO ACCOUNTABILITY
Stay far away. The incompetence is on another level. Lost a lot of money and had to redo my bathroom because they set the new wall hung toilet at 500. Had to remove tiles, chop into wall, remove cistern and lower it and repeat original work with completely new contractor. And Fix Forward wanted nothing to do with it.
Helpful (0)
|Replies (0)KK
Kneo K
1 reviews | Active since Jan 2020
27 Jun 2021, 16:44
Set up a HelloPeter account just to warn you. NO ACCOUNTABILITY
Stay far away. The incompetence is on another level. Lost a lot of money and had to redo my bathroom because they set the new wall hung toilet at 500. Had to remove tiles, chop into wall, remove cistern and lower it and repeat original work with completely new contractor. And Fix Forward wanted nothing to do with it.
0
Replies (0)SJ
Steve J
1 reviews | Active since Jan 2020
18 Aug 2020, 13:38
No accountability
FixForward's proposition of connecting homeowners with vetted, 'expert' contractors, and providing guidance throughout a project, is a compelling one when there are so many dubious tradesmen out there. The social development angle is also to be supported. Unfortunately what ultimately matters is the end result for the customer and in this regard I can only say my experience was a very poor one and I would not use them again. I hired one of their 'hand-picked' contractors for the very simple job of replacing water-damaged exterior timber planks and doing a full repaint. The contractor was very affable and willing but just a few short months later paint is blistering and peeling off in multiple areas and revealing rotten timber planks that weren't replaced. On contacting FixForward to voice my disappointment and request that they provide technical support to the contractor to help remedy the situation, given they clearly didn't know what they were doing, FixForward simply replied that they wouldn't be held responsible to cover any costs (I didn't ask for any financial compensation) and wouldn't provide any assistance beyond offering to refer another tradesman. This outcome is inconsistent with the empty promises they make on their website with the customer left having to navigate themselves out of the mess when things go wrong.
Helpful (0)
|Replies (0)SJ
Steve J
1 reviews | Active since Jan 2020
18 Aug 2020, 13:38
No accountability
FixForward's proposition of connecting homeowners with vetted, 'expert' contractors, and providing guidance throughout a project, is a compelling one when there are so many dubious tradesmen out there. The social development angle is also to be supported. Unfortunately what ultimately matters is the end result for the customer and in this regard I can only say my experience was a very poor one and I would not use them again. I hired one of their 'hand-picked' contractors for the very simple job of replacing water-damaged exterior timber planks and doing a full repaint. The contractor was very affable and willing but just a few short months later paint is blistering and peeling off in multiple areas and revealing rotten timber planks that weren't replaced. On contacting FixForward to voice my disappointment and request that they provide technical support to the contractor to help remedy the situation, given they clearly didn't know what they were doing, FixForward simply replied that they wouldn't be held responsible to cover any costs (I didn't ask for any financial compensation) and wouldn't provide any assistance beyond offering to refer another tradesman. This outcome is inconsistent with the empty promises they make on their website with the customer left having to navigate themselves out of the mess when things go wrong.
0
Replies (0)JW
Jj W
1 reviews | Active since Jan 2020
26 Sept 2018, 11:31
Great plumbing service from Fixforward
Fix Forward - Plumbing services...OUTSTANDING...not only have they sent out a very professional plumber named Alfred, this guy, walked and checked my whole house, and was honest and very on par...once i received the quote, i saw he was willing to go over and beyond in fixing the problem area's in my house. The lady Saskia which handles the admin side of things was even MORE humble and absolutely a pleasure to work with, i cannot believe you still get such professional people that are really willing to help you till thee end. a very Big thank you Saskia at Fixforward...you an absolute star :)
Helpful (0)
|Replies (0)JW
Jj W
1 reviews | Active since Jan 2020
26 Sept 2018, 11:31
Great plumbing service from Fixforward
Fix Forward - Plumbing services...OUTSTANDING...not only have they sent out a very professional plumber named Alfred, this guy, walked and checked my whole house, and was honest and very on par...once i received the quote, i saw he was willing to go over and beyond in fixing the problem area's in my house. The lady Saskia which handles the admin side of things was even MORE humble and absolutely a pleasure to work with, i cannot believe you still get such professional people that are really willing to help you till thee end. a very Big thank you Saskia at Fixforward...you an absolute star :)
0
Replies (0)