F
Fixitt
Unclaimed Business
F
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJB
Jeremy B
1 reviews | Active since Jan 2020
10 Feb 2023, 11:58
SCAM
BUYER BEWARE I really regret not seeing the reviews on here. I requested a quote for repairing a gas oven in December, and paid the callout fee for their repairmen to come and assess. I was told that I would receive a quote in 7-14 days. TWO MONTHS LATER, multiple emails, countless calls, and speaking to at least four different people working at the business and no one has anyone returned any of my communications. All emails have been ignored, and every time I speak to someone I am told they will call me back, which no one has ever done. I have literally never been contacted by them, except when it was to arrange the call out. It's like once they got my money, there was no need for them to deliver, and so they ghosted me. I've requested a refund multiple times, to which I am always given the same answer - "we'll call you back once we find out what the delay is". Needless to say, it never happens I regret ever contacting them, and will now be looking into taking this to the Small Claims Court so I can at the very least get my money back
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Jeremy B
1 reviews | Active since Jan 2020
10 Feb 2023, 11:58
SCAM
BUYER BEWARE I really regret not seeing the reviews on here. I requested a quote for repairing a gas oven in December, and paid the callout fee for their repairmen to come and assess. I was told that I would receive a quote in 7-14 days. TWO MONTHS LATER, multiple emails, countless calls, and speaking to at least four different people working at the business and no one has anyone returned any of my communications. All emails have been ignored, and every time I speak to someone I am told they will call me back, which no one has ever done. I have literally never been contacted by them, except when it was to arrange the call out. It's like once they got my money, there was no need for them to deliver, and so they ghosted me. I've requested a refund multiple times, to which I am always given the same answer - "we'll call you back once we find out what the delay is". Needless to say, it never happens I regret ever contacting them, and will now be looking into taking this to the Small Claims Court so I can at the very least get my money back
0
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Merlin B
1 reviews | Active since Jan 2020
16 Nov 2022, 14:02
FIXITT - Swindlers and Scam Artists
A 1-star rating is too high for these con artists masquerading as a legitimate appliance repair company. Read and believe the bad reviews and don't get caught by these swindlers. My first experience with FIXITT was more than 2 years ago in June 2020, after I had a friend replace the element in my stove. The element wasn't working properly and it turned out it had been wired incorrectly. I also had some plates not working, so decided to rather get a professional repair company to fix everything. When we called FIXITT, the first thing they insisted on before anything else was their call-out fee of R395 which had to be paid in cash on arrival. This was re-iterated many times in our conversation and asked if we were sure we had the cash for the call-out fee. The call-out was higher than usual and it didn't cover anything other than the call-out. Unlike other companies which will assess the repair, based on whether parts are required or not, and then include labour as part of call-out fee. These so-called technicians were not even inside my house when they asked --- no, correction --- DEMANDED their call-out fee. I then told them what the problem was with the wiring. They pulled out the oven, switched the 2 wires around. I then asked them if they could see why the plates weren't working. They checked and told me it was the switches that needed to be replaced. I asked them if they could do that. Thank GOODNESS they didn't have the parts with them and told me to get a quote from the office. Before leaving they then told me the labour for the "rewiring" was an additional R450. YIKES!! There weren't even there 20 minutes. They wouldn't let me pay the outstanding R450 via an EFT, I had to pay it via credit card immediately on their hand-held machine. After all these red flags, I don't know what we were thinking and called their office to get a quote for the switches. The quote came back @ R665 per switch. By then I had had enough. I called Defy and asked them what the price of a switch for our stove was... Defy's price was R60 each. We called FIXITT back and asked them if they were sure about the quote and more than once said they were sure it was correct. They had quoted us more than 10 TIMES the price of the same part. We rejected their quote and that was our last dealings with FIXITT; or at least that's what we thought... I later bought the switches myself and had them replaced (NOT by FIXITT). Turned out there was nothing wrong with the switches - so that was a waste of money but not as much as FIXITT would have charged me. It was a simple thing that any genuine repair technician would have spotted - a wire from the housing of the oven switch had burnt through cutting of the power supply to the other 3 switches. 2 days ago (November 2022), after more than 2 years, we received an e-mail from FIXITT saying they have an outstanding invoice of ours for R845. To say we were FURIOUS would be an understatement. We didn't reply to the e-mail but called them instead and gave them a piece of our mind. When we asked them why we should be resending proof of payment when we still had all our e-mails and proof that the account was paid --- their reply was that they had a bad accounting system back then... REALLY!!! I think that is a bunch of hogwash. I think having our details still on record they thought they could extort some more money out of us. Something I will be taking up with the National Credit Regulator and with Consumer Protection, as well as lodge a complaint with the Information Regulator with regards to POPIA. I can't emphasise this enough... STAY WAY from FIXITT! Don't even get to the point where they ask for your details. Once they have your details, they will send incompetent people to your home with no intention of fixing anything just so they can demand a call-out fee. They will invoice you for work done and then most likely threaten you with blacklisting if you don't pay.
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Merlin B
1 reviews | Active since Jan 2020
16 Nov 2022, 14:02
FIXITT - Swindlers and Scam Artists
A 1-star rating is too high for these con artists masquerading as a legitimate appliance repair company. Read and believe the bad reviews and don't get caught by these swindlers. My first experience with FIXITT was more than 2 years ago in June 2020, after I had a friend replace the element in my stove. The element wasn't working properly and it turned out it had been wired incorrectly. I also had some plates not working, so decided to rather get a professional repair company to fix everything. When we called FIXITT, the first thing they insisted on before anything else was their call-out fee of R395 which had to be paid in cash on arrival. This was re-iterated many times in our conversation and asked if we were sure we had the cash for the call-out fee. The call-out was higher than usual and it didn't cover anything other than the call-out. Unlike other companies which will assess the repair, based on whether parts are required or not, and then include labour as part of call-out fee. These so-called technicians were not even inside my house when they asked --- no, correction --- DEMANDED their call-out fee. I then told them what the problem was with the wiring. They pulled out the oven, switched the 2 wires around. I then asked them if they could see why the plates weren't working. They checked and told me it was the switches that needed to be replaced. I asked them if they could do that. Thank GOODNESS they didn't have the parts with them and told me to get a quote from the office. Before leaving they then told me the labour for the "rewiring" was an additional R450. YIKES!! There weren't even there 20 minutes. They wouldn't let me pay the outstanding R450 via an EFT, I had to pay it via credit card immediately on their hand-held machine. After all these red flags, I don't know what we were thinking and called their office to get a quote for the switches. The quote came back @ R665 per switch. By then I had had enough. I called Defy and asked them what the price of a switch for our stove was... Defy's price was R60 each. We called FIXITT back and asked them if they were sure about the quote and more than once said they were sure it was correct. They had quoted us more than 10 TIMES the price of the same part. We rejected their quote and that was our last dealings with FIXITT; or at least that's what we thought... I later bought the switches myself and had them replaced (NOT by FIXITT). Turned out there was nothing wrong with the switches - so that was a waste of money but not as much as FIXITT would have charged me. It was a simple thing that any genuine repair technician would have spotted - a wire from the housing of the oven switch had burnt through cutting of the power supply to the other 3 switches. 2 days ago (November 2022), after more than 2 years, we received an e-mail from FIXITT saying they have an outstanding invoice of ours for R845. To say we were FURIOUS would be an understatement. We didn't reply to the e-mail but called them instead and gave them a piece of our mind. When we asked them why we should be resending proof of payment when we still had all our e-mails and proof that the account was paid --- their reply was that they had a bad accounting system back then... REALLY!!! I think that is a bunch of hogwash. I think having our details still on record they thought they could extort some more money out of us. Something I will be taking up with the National Credit Regulator and with Consumer Protection, as well as lodge a complaint with the Information Regulator with regards to POPIA. I can't emphasise this enough... STAY WAY from FIXITT! Don't even get to the point where they ask for your details. Once they have your details, they will send incompetent people to your home with no intention of fixing anything just so they can demand a call-out fee. They will invoice you for work done and then most likely threaten you with blacklisting if you don't pay.
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Natalie E
1 reviews | Active since Jan 2020
19 Jun 2020, 14:00
FIXITT applicance repairs......useless company
This company is really not worth contacting. They were unable to fix my microwave on the spot so took it in to their workshop....promised to have it back in three days.....brought it back two weeks later without an essential part that they promised. I used my microwave a few days ago and it was making a terrible sound. I phoned the company to report this...I have already paid them R 2510....they promised to come and have a look for days in a row...no one has come. I phone them and no one seems to know what is going on. I am sitting with a microwave that is still not functional and have no response from the company. DONT USE THEM!!!!!
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Natalie E
1 reviews | Active since Jan 2020
19 Jun 2020, 14:00
FIXITT applicance repairs......useless company
This company is really not worth contacting. They were unable to fix my microwave on the spot so took it in to their workshop....promised to have it back in three days.....brought it back two weeks later without an essential part that they promised. I used my microwave a few days ago and it was making a terrible sound. I phoned the company to report this...I have already paid them R 2510....they promised to come and have a look for days in a row...no one has come. I phone them and no one seems to know what is going on. I am sitting with a microwave that is still not functional and have no response from the company. DONT USE THEM!!!!!
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Ruben van den Berg
1 reviews | Active since Jan 2020
9 Aug 2019, 07:18
WARNING - This company is a scam! DO NOT USE!!
I had to call this company 5 times just for guys to come, inspect and give me a quote. Which was much higher than originally stated. Thereafter, they never came back to fix my washing machine after I called 5 times again they finally responded saying they don't have the equipment to fix it. Three weeks later and another 10 calls from me to them, not once did they call me back or came to fix it. Now after 2 months it's still broken and they act like it's my problem. After I wrote a review on Google they responded by defending themselves. Today, two months later I spent 3000rand and they don't answer my calls, ignore me and act like it's my problem. They are a scam you with inspection cost and never come back!! Terrible business. Could have bought a new machine by now and saved me 3000rand as well as 3 months! On to the court, we go... These guys don't know how to fix machines
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Ruben van den Berg
1 reviews | Active since Jan 2020
9 Aug 2019, 07:18
WARNING - This company is a scam! DO NOT USE!!
I had to call this company 5 times just for guys to come, inspect and give me a quote. Which was much higher than originally stated. Thereafter, they never came back to fix my washing machine after I called 5 times again they finally responded saying they don't have the equipment to fix it. Three weeks later and another 10 calls from me to them, not once did they call me back or came to fix it. Now after 2 months it's still broken and they act like it's my problem. After I wrote a review on Google they responded by defending themselves. Today, two months later I spent 3000rand and they don't answer my calls, ignore me and act like it's my problem. They are a scam you with inspection cost and never come back!! Terrible business. Could have bought a new machine by now and saved me 3000rand as well as 3 months! On to the court, we go... These guys don't know how to fix machines
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Anonymous
1 reviews | Active since Jan 2020
26 Jun 2019, 18:02
Impossible to get quote
They are very quick to charge the R600 call out fee and then you never hear from them again. Simply can't get a quote nor get the work done. Be warned, pay the callout on receipt of the quotation. Live and learn.
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Anonymous
1 reviews | Active since Jan 2020
26 Jun 2019, 18:02
Impossible to get quote
They are very quick to charge the R600 call out fee and then you never hear from them again. Simply can't get a quote nor get the work done. Be warned, pay the callout on receipt of the quotation. Live and learn.
0
Replies (0)NM
Nicolaas M
1 reviews | Active since Jan 2020
25 Apr 2019, 09:31
Incapable, pathetic Repair Centre!
My Sumsung fridge broke on the 8th of March, I contacted "Fixitt - Appliance and Fridge Repairs ". They came out and said its my compressor. I gave them the go-ahead and they replaced it. R2700 later and it still did not work. Fixitt came back the following week, took my fridge in for "observation". It took them 3 weeks to figure out what the real problem was (or so they say). They then ordered the faulty part in the last week of March. To this day I am still waiting for my fridge. I have been lied to, ignored (they say they will phone me back then it never happens, this happened 17 times) and been given empty promises (the part will arrive end of the week, only for them the say no now its next week) by them in the past 7 weeks. And the worst thing is I paid them R2700 to replace my "broken" compressor, for nothing!!! I am currently minus a Fridge and minus R2700 and no one phones you back to say what's going on! I will never make use of them again and I will never recommend them to any one. Please stay as far away from them as you can.
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Nicolaas M
1 reviews | Active since Jan 2020
25 Apr 2019, 09:31
Incapable, pathetic Repair Centre!
My Sumsung fridge broke on the 8th of March, I contacted "Fixitt - Appliance and Fridge Repairs ". They came out and said its my compressor. I gave them the go-ahead and they replaced it. R2700 later and it still did not work. Fixitt came back the following week, took my fridge in for "observation". It took them 3 weeks to figure out what the real problem was (or so they say). They then ordered the faulty part in the last week of March. To this day I am still waiting for my fridge. I have been lied to, ignored (they say they will phone me back then it never happens, this happened 17 times) and been given empty promises (the part will arrive end of the week, only for them the say no now its next week) by them in the past 7 weeks. And the worst thing is I paid them R2700 to replace my "broken" compressor, for nothing!!! I am currently minus a Fridge and minus R2700 and no one phones you back to say what's going on! I will never make use of them again and I will never recommend them to any one. Please stay as far away from them as you can.
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Claudia L
1 reviews | Active since Jan 2020
11 Mar 2019, 06:49
Unethical behaviour of Operations Manager of FIXITT APPLIANCE REPAIR CENTRE
Zaheer Omarjee, the operations manager of Fixitt Appliance repair centre attended a business development workshop on Public Speaking in April 2018. Since July 2018 we have been asking him for his payment, every time he replies he promises to settle it either immediately or at the end of the month... and never does. We've followed up 6 times personally (to which he has promised payment) plus he receives a statement twice a month asking for payment, and a Gentle Reminder at the beginning of each month as well. This unethical behaviour reflects poorly on Fixitt Appliance Centre, and should be rectified unless he'd like to cause further damage to the company's reputation. The amount owing is R1260.
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Claudia L
1 reviews | Active since Jan 2020
11 Mar 2019, 06:49
Unethical behaviour of Operations Manager of FIXITT APPLIANCE REPAIR CENTRE
Zaheer Omarjee, the operations manager of Fixitt Appliance repair centre attended a business development workshop on Public Speaking in April 2018. Since July 2018 we have been asking him for his payment, every time he replies he promises to settle it either immediately or at the end of the month... and never does. We've followed up 6 times personally (to which he has promised payment) plus he receives a statement twice a month asking for payment, and a Gentle Reminder at the beginning of each month as well. This unethical behaviour reflects poorly on Fixitt Appliance Centre, and should be rectified unless he'd like to cause further damage to the company's reputation. The amount owing is R1260.
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Nazeema D
1 reviews | Active since Jan 2020
19 Feb 2019, 11:35
FIXITT is Incompetent, unprofessional, unreliable
I should've checked out hellopeter first before trusting Fixitt with appliance. They are the most incompetent company I ever had to deal with. They have my washing machine since 30 November 2018, and the quote was for replacing of the PC board, everytime I phone I get a different story, from the supplier closing down to waiting on the parts from JHB, now its again another part that they waiting on 3 months later and I'm still waiting on Aisha from the workshop to get back to me, which she seldom does. Please people do not use Fixitt, they are messed up.
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Nazeema D
1 reviews | Active since Jan 2020
19 Feb 2019, 11:35
FIXITT is Incompetent, unprofessional, unreliable
I should've checked out hellopeter first before trusting Fixitt with appliance. They are the most incompetent company I ever had to deal with. They have my washing machine since 30 November 2018, and the quote was for replacing of the PC board, everytime I phone I get a different story, from the supplier closing down to waiting on the parts from JHB, now its again another part that they waiting on 3 months later and I'm still waiting on Aisha from the workshop to get back to me, which she seldom does. Please people do not use Fixitt, they are messed up.
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