NO SERVICE- absolutely useless!

I am not sure why this company has good ratings! From the switchboard, receptionist and managers YOU RECEIVE NO SERVICE! Called multiple times to get a technician to set up an appointment to come - it’s impossible no one calls you back - complaining to the manager doesn’t help either - it looks like THEY DONT WANT customers! Unbelievable unprofessional attitude towards a customer! They ask you for details and never phone you back - I phoned and send messages everyday for 5 days - not one call from a technician! Not sure, if they run an actually a business! DONT bother to use them they absolutely useless!