What a disappointment in service and waste of money!

I am so disappointed not only at the quality of the product purchased but at how my query was handled once I took my concerns to the branch. My husband and I are in the process of home renovations, which are NOT CHEAP. We purchased flooring and edging. The flooring looks great but the edging started peeling just a few months after installation. Firstly, we weren't advised against this type of edging by the consultant we dealt with (who no longer works at the branch I was told). We specifically showed him our plans and explained our needs. Secondly when querying this via email I was told that a manager would contact me to arrange a meeting for him to evaluate the situation and see the damage for himself. I waited over a month for the call. I contacted the branch again and the manager then came through to my home. He did a check and immediately said it is "wear and tear" and we need to strip the edging and use an aluminum edging which does not even seem to match our floors in color. No accountability was taken for the poor quality in this product. He then sent me a quote to have this edging replaced and when I asked about a refund seeing that we only had this edging in for 3 months I was told that they cannot assist us with a refund because it is "wear and tear" and the opening and closing of doors would add to the damage done. This was a major assumption on his part because firstly he did not ask me if the doors are frequently opened and closed (which they are not!) and when he was at our home he spoke of water damage at the front door edging so which is it, water damage or wear and tear due to the doors opening and closing?! So now my husband and I have to spend unnecessary money (which we don't have) on replacing terrible-looking edging. We worked hard for the renovations we are finally able to do and are utterly embarrassed with this edging when we give our friends and family a tour of our new home. I feel that this situation was unprofessional, unjust and unnecessary. Flooring Solutions WILL NOT receive any business from us or positive reviews to others EVER.