Flora Auto Clinic
Verified Business
|4.2|16 Reviews (last 12 months)|Responds in 91h 48m
Flora Auto Clinic
Verified Business
|4.2
16 Reviews (last 12 months)
Responds in 91h 48m
AI Review Summary
Based on recent customer reviews, Flora Auto Clinic receives strong praise for professional workmanship, clear communication, and staff who go the extra mile, with customers frequently highlighting Kobus, Eloise, and the team for restoring vehicles to excellent condition and providing reassuring updates throughout repairs. However, a recurring concern involves disputes over unexpected charges, alleged further damage during repairs, and unresolved administrative matters such as vehicle transfers. Sentiment is largely positive around panel beating outcomes, while negative experiences centre on accountability, transparency, and follow-through after issues arise.
Performance(last 12 months):
Trustindex Rating
6.6Ranked In Automotive
#65Reply Time
91h 48mReplied to 100% of negative reviews
Reply time on negative reviews: 162h 22m
TrustIndex
6.6
Ranking
#65
in Automotive
Reply Time
91h 48m
Replied to 100% of negative reviews
Reply time on negative reviews: 162h 22m
Review Distribution
4.2|16 Reviews
Sep '25 - Aug '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAN
Alinah N
1 reviews | Active since Dec 2024
28 May 2026, 01:27
****med by the service provider - Help 24 gearbox and diff ,( Flora Auto Clinic )
My car got stucked and I phoned the insurance , they towed the car to this service provider on the 14/ 05 / 26. After I was not informed where the car was until I started calling the insurance to find out where it was , and after calling several times at Flora Auto Clinic was informed that they dont see the key i must give them my spare key had to be bolted from my work place to them and that was redflag 1.I gave them cause i wanted the car to be fixed.. after a week they claimed with the insurance and the claim was unsuccessful then had to pay R10100.00 from my pocket. The same day I was called to collect the car which was on the 27,/ 05 /2026 the car got stucked at night in the middle of nowhere before I reached home. I called them throughout the night however no 1 picked the phone as they say they work with Help 24 gearbox and diff. Im so disappointed and need the refund back cause they did nothing if not putting back the same parts ..
Helpful (0)
|Replies (1)AN
Alinah N
1 reviews | Active since Dec 2024
28 May 2026, 01:27
****med by the service provider - Help 24 gearbox and diff ,( Flora Auto Clinic )
My car got stucked and I phoned the insurance , they towed the car to this service provider on the 14/ 05 / 26. After I was not informed where the car was until I started calling the insurance to find out where it was , and after calling several times at Flora Auto Clinic was informed that they dont see the key i must give them my spare key had to be bolted from my work place to them and that was redflag 1.I gave them cause i wanted the car to be fixed.. after a week they claimed with the insurance and the claim was unsuccessful then had to pay R10100.00 from my pocket. The same day I was called to collect the car which was on the 27,/ 05 /2026 the car got stucked at night in the middle of nowhere before I reached home. I called them throughout the night however no 1 picked the phone as they say they work with Help 24 gearbox and diff. Im so disappointed and need the refund back cause they did nothing if not putting back the same parts ..
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Dillin D
1 reviews | Active since Jan 2026
6 Mar 2026, 13:49
Got stuck next to th...
Got stuck next to the road my car was taken to flora auto clinic to have a look whats the issue with the car in minutes I got a call from them explaining me the issue and whats the proses of getting it fix and in no time I was mobile again!!!! HIGHLY RECOMMEND THANKS FOR THE AMAZING SERVICES
Helpful (0)
|Replies (1)DD
Dillin D
1 reviews | Active since Jan 2026
6 Mar 2026, 13:49
Got stuck next to th...
Got stuck next to the road my car was taken to flora auto clinic to have a look whats the issue with the car in minutes I got a call from them explaining me the issue and whats the proses of getting it fix and in no time I was mobile again!!!! HIGHLY RECOMMEND THANKS FOR THE AMAZING SERVICES
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Replies (1)S