F
Flowers.co.za
Unclaimed Business
F
Flowers.co.za
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDR
Denise R
1 reviews | Active since Jan 2020
13 Feb 2025, 09:32
Do not recommend
I ordered a DELUXE pastel pink flower bunch from flowers.co.za and Azalea florists was the florists that fulfilled the order. It was r705 for this? I emailed both and complained and haven't recieved any feedback back. I am very disappointed, i had a look at other florists prices and you get a lot more value and wow for the price. This was underwhelming and i could've bought from Checkers even for much less and more beautiful than what i got.
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Denise R
1 reviews | Active since Jan 2020
13 Feb 2025, 09:32
Do not recommend
I ordered a DELUXE pastel pink flower bunch from flowers.co.za and Azalea florists was the florists that fulfilled the order. It was r705 for this? I emailed both and complained and haven't recieved any feedback back. I am very disappointed, i had a look at other florists prices and you get a lot more value and wow for the price. This was underwhelming and i could've bought from Checkers even for much less and more beautiful than what i got.
0
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Cassi M
1 reviews | Active since Jan 2020
31 Jul 2024, 14:06
WOW...wow...wow!!! Exceptional service!!!
Decided to use a new flower delivery service to my usual as I have had constant issues in the past. FLOWERS.co.za played out of their boots. I contacted them first to see if they were legit and received prompt communication. I placed my order and the flower arrangement was delivered the same day to my Mom in a different city. WOW!!! Thank you to your team of experts.
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Cassi M
1 reviews | Active since Jan 2020
31 Jul 2024, 14:06
WOW...wow...wow!!! Exceptional service!!!
Decided to use a new flower delivery service to my usual as I have had constant issues in the past. FLOWERS.co.za played out of their boots. I contacted them first to see if they were legit and received prompt communication. I placed my order and the flower arrangement was delivered the same day to my Mom in a different city. WOW!!! Thank you to your team of experts.
0
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Leo C
1 reviews | Active since Jan 2020
5 Jul 2024, 09:53
Terrible Customer Service
DO NOT BUY FLOWERS FROM THIS COMPANY! The customer service is nonexistent, and they take your money without delivering anything. I ordered flowers in May 2024 and they never delivered. After numerous enquiries, they offered a refund which never materialized. It is now July and still silence from these ****mers. I doubt I will ever see my refund but want to warn people to stay away.
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Leo C
1 reviews | Active since Jan 2020
5 Jul 2024, 09:53
Terrible Customer Service
DO NOT BUY FLOWERS FROM THIS COMPANY! The customer service is nonexistent, and they take your money without delivering anything. I ordered flowers in May 2024 and they never delivered. After numerous enquiries, they offered a refund which never materialized. It is now July and still silence from these ****mers. I doubt I will ever see my refund but want to warn people to stay away.
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Bernadette C
1 reviews | Active since Jan 2020
16 May 2024, 12:59
Flowers.co.za Give Very Bad Service
I ordered flowers for my mom and mother-in-law for Mother's Day on 8th May 2024. It was R1 500 for the 2 orders. I paid immediately via Payfast. I reecieved the invoice, etc. They didn't deliver on Mother's Day Sunday, only until the Saturday before Mother's Day. On Saturday I received a whatsapp at 09h35 that the florist is out of stock with the flowers for my order and that they can deliver a mix bunch for the same value as what i paid. I requested a photo of the flowers that will be sent and which order is the problem. At 09h46 I received a whatsapp that they requested a photo of the flowers. I had again asekd which order is the problem. At 09h47 I received a whatsapp that it is for Ceres. At 11h45 I told them that I still wait for the photo of the flowers. At 12h13 I was told that they now can do a mix bunch for Monday with an apology chocolate or my original order for Tuesday or they can refund me. I informed them that I want the original order for Tuesday with an apology chocolate. When I asked if the Knysna order is also not going to be the flowers I ordered, I was informed that the Ceres order is on track. The Knysna order is the problem. So confused, because previously I was informed that the Ceres order is the problem. I was informed at 12h23 that they will make sure the order goes out with the chocolate. I called my mom on Tuesday at 16h16. She didn't receive any flowers or a chocolate. I called directly after my call with my mother Flowers.co.za. I talked to Vanessa and she knew about the problem with the order on Saturday. She couldn't give me an answer and I asked to speak to the manager. I was informed that the manager, Linda, left at 16h00. Vanessa had to work until 17h00. I told Vanessa no wonder it is going like it is going and that their service is bad. Vanessa told me she is going to follow up with the florist in Plett and will give my number through to Linda to phone me the next day. At 16h24 I received a message informing me that they are waiting for feedback from the florist. I didn't hear anything on Tuesday further. Wednesday I waited that Linda phone me. No call. I called Flowers.co.za at 10h06. Linda answered the call. I told her is this the service the deliver. If I knew the order was a problem on Saturday, I would follow up the order during Tuesday until it was delivered and I would phone the client first thing on Wednesday. I was very upset - I experienced such bad service in a while. I told Linda they can refund (R825) me, because it is 3 days after Mother's Day. Linda keep on saying the flowers will be delivered on Wednesday, but first she told me she is waiting for the florist. I said I don't want the flowers delivered, I want a refund. Linda asked me to send her my banking details. When I asked her how long the refund is going to take, she told me 4 to 6 weeks. I told her she is mad, because they are sitting with my money from the previous Wednesday - a whole week. She then asked me how did I pay. I informed her via Payfast. I asked her again how long the refund is going to take. She first told me that she will send my bank details to the accounts department and let me know. I said that this is not acceptable for me. She then asked with which bank I bank. I informed her with FNB. She informed me that it will be immediately, because they also bank with FNB. I forward me banking details to them at 10h22. I received a message at 10h23 that I have to forward them my bank confirmation letter. I forward the bank confirmation letter at 10h30. They confirmed that they received my bank details at 10h33. at 12h06 I received a message that the refund was done. I checked my bank account and did receive the refund, but after a lot of frustration. Please be aware of Flowers.co.za's bad service and Linda is not worth to be called a manager. They must learn at Sanlam's call center how things are done and what client service is.
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Bernadette C
1 reviews | Active since Jan 2020
16 May 2024, 12:59
Flowers.co.za Give Very Bad Service
I ordered flowers for my mom and mother-in-law for Mother's Day on 8th May 2024. It was R1 500 for the 2 orders. I paid immediately via Payfast. I reecieved the invoice, etc. They didn't deliver on Mother's Day Sunday, only until the Saturday before Mother's Day. On Saturday I received a whatsapp at 09h35 that the florist is out of stock with the flowers for my order and that they can deliver a mix bunch for the same value as what i paid. I requested a photo of the flowers that will be sent and which order is the problem. At 09h46 I received a whatsapp that they requested a photo of the flowers. I had again asekd which order is the problem. At 09h47 I received a whatsapp that it is for Ceres. At 11h45 I told them that I still wait for the photo of the flowers. At 12h13 I was told that they now can do a mix bunch for Monday with an apology chocolate or my original order for Tuesday or they can refund me. I informed them that I want the original order for Tuesday with an apology chocolate. When I asked if the Knysna order is also not going to be the flowers I ordered, I was informed that the Ceres order is on track. The Knysna order is the problem. So confused, because previously I was informed that the Ceres order is the problem. I was informed at 12h23 that they will make sure the order goes out with the chocolate. I called my mom on Tuesday at 16h16. She didn't receive any flowers or a chocolate. I called directly after my call with my mother Flowers.co.za. I talked to Vanessa and she knew about the problem with the order on Saturday. She couldn't give me an answer and I asked to speak to the manager. I was informed that the manager, Linda, left at 16h00. Vanessa had to work until 17h00. I told Vanessa no wonder it is going like it is going and that their service is bad. Vanessa told me she is going to follow up with the florist in Plett and will give my number through to Linda to phone me the next day. At 16h24 I received a message informing me that they are waiting for feedback from the florist. I didn't hear anything on Tuesday further. Wednesday I waited that Linda phone me. No call. I called Flowers.co.za at 10h06. Linda answered the call. I told her is this the service the deliver. If I knew the order was a problem on Saturday, I would follow up the order during Tuesday until it was delivered and I would phone the client first thing on Wednesday. I was very upset - I experienced such bad service in a while. I told Linda they can refund (R825) me, because it is 3 days after Mother's Day. Linda keep on saying the flowers will be delivered on Wednesday, but first she told me she is waiting for the florist. I said I don't want the flowers delivered, I want a refund. Linda asked me to send her my banking details. When I asked her how long the refund is going to take, she told me 4 to 6 weeks. I told her she is mad, because they are sitting with my money from the previous Wednesday - a whole week. She then asked me how did I pay. I informed her via Payfast. I asked her again how long the refund is going to take. She first told me that she will send my bank details to the accounts department and let me know. I said that this is not acceptable for me. She then asked with which bank I bank. I informed her with FNB. She informed me that it will be immediately, because they also bank with FNB. I forward me banking details to them at 10h22. I received a message at 10h23 that I have to forward them my bank confirmation letter. I forward the bank confirmation letter at 10h30. They confirmed that they received my bank details at 10h33. at 12h06 I received a message that the refund was done. I checked my bank account and did receive the refund, but after a lot of frustration. Please be aware of Flowers.co.za's bad service and Linda is not worth to be called a manager. They must learn at Sanlam's call center how things are done and what client service is.
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Carolyn B
1 reviews | Active since Jan 2020
16 May 2023, 03:48
Flowers.co.za . . . Just empty promises
I ordered mothers day flowers for delivery in Jeffreys bay to be delivered on Saturday. As at Tuesday morning, still no flowers have been delivered. This company is just a ****, *****ing people's money with a promise of flowers, but it's all just pretend. I've sent them 3 emails and used the contact us forum online but they just ignore and don't respond. Terrible just terrible people. Save yourself the trauma and just use another company.
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Carolyn B
1 reviews | Active since Jan 2020
16 May 2023, 03:48
Flowers.co.za . . . Just empty promises
I ordered mothers day flowers for delivery in Jeffreys bay to be delivered on Saturday. As at Tuesday morning, still no flowers have been delivered. This company is just a ****, *****ing people's money with a promise of flowers, but it's all just pretend. I've sent them 3 emails and used the contact us forum online but they just ignore and don't respond. Terrible just terrible people. Save yourself the trauma and just use another company.
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Replies (0)GS
Gerhard S
1 reviews | Active since Jan 2020
28 Mar 2023, 05:19
My wife's Bithday flowers never turned up and left her unhappy on her special day.
I ordered flowers and a hamper from FLOWERS CO.ZA in South Africa on Wednesday 22 March for delivery on Friday and Saturday 24 and 25th March to an address in the Strand Cape Town. It was for my partner on her birtday. I paid R1350.00 for the order. Despite sending out a message that the goods were underway, it just never turned up and FLOWERS CO.ZA did not even apologized. Beside losing my money, it also let my wife without flowers and unhappy on her birthday. Such pathetic business behavior is nothing but appalling and a direct reflection of the mentality of management running that company.
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Gerhard S
1 reviews | Active since Jan 2020
28 Mar 2023, 05:19
My wife's Bithday flowers never turned up and left her unhappy on her special day.
I ordered flowers and a hamper from FLOWERS CO.ZA in South Africa on Wednesday 22 March for delivery on Friday and Saturday 24 and 25th March to an address in the Strand Cape Town. It was for my partner on her birtday. I paid R1350.00 for the order. Despite sending out a message that the goods were underway, it just never turned up and FLOWERS CO.ZA did not even apologized. Beside losing my money, it also let my wife without flowers and unhappy on her birthday. Such pathetic business behavior is nothing but appalling and a direct reflection of the mentality of management running that company.
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Keith R
1 reviews | Active since Jan 2020
23 Feb 2023, 19:24
Cheaper flowers delivered
Sent flowers to a friend in Herm****, would never have known that they were a much cheaper version if she hadn't sent us a picture and a thank you. Slow response to our complaint and did not not honour their 100% refund if not satisfied. Did give a less than half refund. Won't use this company again.
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Keith R
1 reviews | Active since Jan 2020
23 Feb 2023, 19:24
Cheaper flowers delivered
Sent flowers to a friend in Herm****, would never have known that they were a much cheaper version if she hadn't sent us a picture and a thank you. Slow response to our complaint and did not not honour their 100% refund if not satisfied. Did give a less than half refund. Won't use this company again.
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Mahesh P
1 reviews | Active since Jan 2020
17 Feb 2023, 08:57
Bad service delivery
Ordered 12 log stem red roses on 13 February to be delivered between 08h00 & 13h00, for which I paid a premium. Delivered 14 February just before 15h00. Delivered 11 red roses. Most disappointing flower arrangement I have ever seen, compared to other florists. Could not believe what I paid for that. Tried contacting them to see where the delivery was. Calls and WhatsApp's ignored for most part. Eventually received a reply, saying they are checking, but no feedback thereafter. Left a message on their website expressing disappointment. they don't bother responding. Will never deal with them again.
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Mahesh P
1 reviews | Active since Jan 2020
17 Feb 2023, 08:57
Bad service delivery
Ordered 12 log stem red roses on 13 February to be delivered between 08h00 & 13h00, for which I paid a premium. Delivered 14 February just before 15h00. Delivered 11 red roses. Most disappointing flower arrangement I have ever seen, compared to other florists. Could not believe what I paid for that. Tried contacting them to see where the delivery was. Calls and WhatsApp's ignored for most part. Eventually received a reply, saying they are checking, but no feedback thereafter. Left a message on their website expressing disappointment. they don't bother responding. Will never deal with them again.
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