FF
Ford Fury
Unclaimed Business
FF
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|7 Reviews
Jun '25 - May '26
5(28.6%)
4(0%)
3(0%)
2(14.3%)
1(57.1%)
5(28.6%)
4(0%)
3(0%)
2(14.3%)
1(57.1%)
Frequently Asked Questions About Ford Fury
Ford Fury has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Ford Fury across 236 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceL
Lesego
1 reviews | Active since Jan 2020
27 Feb 2026, 15:33
Ford (witkoppen road ) customer service
Context: I trusted ford with my vehicle,I asked them to give me a quote to fix my headlight, indicator light and break lights ,I paid them only for my lights to still fail,they rewired the lights and now there’s power to my driver door so I can’t even open my windows then they told me they going to charge me to fix it. When I took the car to them the windows were working fine now nothing ,they told me the “Diagnostics”tool tells them it stopped working about 30 km ago but my windows were fine working until they touched the wires ,they could’ve picked up the error when I first brought the car in (a week ago) but now when it’s convenient them they tell me about the failure. Never again will you see me at ford Sandton Witkoppen road. So I was advised to go back to them to fix my window ,I told them I would not be paying because when I brought the car to them the window(driver window)was working. The mechanic recommended I speak to his foreman which is what I expected to happen,so this white guy with tattoos comes to me looking ready to fight doesn’t even greet ,tells me about their diagnosis and how they have proof it stopped working,basically speaking to me like he will be doing me a favour by checking the car then when I tell him why I won’t pay he tells me if I don’t want their help I can just take my car and leave “his shop” the name of the foreman is Ian or something. His attitude is very disgusting to say the least Rather speak to the service manager if you have an issue. My window is fine now they managed to fix with no charge. Fault: they claimed that the fault was that the wire was under the dashboard.
Helpful (0)
|Replies (0)L
Lesego
1 reviews | Active since Jan 2020
27 Feb 2026, 15:33
Ford (witkoppen road ) customer service
Context: I trusted ford with my vehicle,I asked them to give me a quote to fix my headlight, indicator light and break lights ,I paid them only for my lights to still fail,they rewired the lights and now there’s power to my driver door so I can’t even open my windows then they told me they going to charge me to fix it. When I took the car to them the windows were working fine now nothing ,they told me the “Diagnostics”tool tells them it stopped working about 30 km ago but my windows were fine working until they touched the wires ,they could’ve picked up the error when I first brought the car in (a week ago) but now when it’s convenient them they tell me about the failure. Never again will you see me at ford Sandton Witkoppen road. So I was advised to go back to them to fix my window ,I told them I would not be paying because when I brought the car to them the window(driver window)was working. The mechanic recommended I speak to his foreman which is what I expected to happen,so this white guy with tattoos comes to me looking ready to fight doesn’t even greet ,tells me about their diagnosis and how they have proof it stopped working,basically speaking to me like he will be doing me a favour by checking the car then when I tell him why I won’t pay he tells me if I don’t want their help I can just take my car and leave “his shop” the name of the foreman is Ian or something. His attitude is very disgusting to say the least Rather speak to the service manager if you have an issue. My window is fine now they managed to fix with no charge. Fault: they claimed that the fault was that the wire was under the dashboard.
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Replies (0)SN
DS
Denise S
1 reviews | Active since Jan 2020
28 Nov 2025, 07:20
FORD CREDIT DEBITS A CAR I DO NOT HAVE
I HAD AN AMOUNT OF R 7572.00 DEBITED ON MY ACCOUNT THIS MORNIG ON A FORD THAT I NO LONGER HAVE . I SPOKE TO ASANDA THIS MORNING AND SHE WOULD NOT HELP ME AS I AM NOT A BENEFICIARY ON MY HUSBAND MICHAEL JAMES MCGEE 5510035038085 ACCOUNT. I AM THE BOOKEEEPER. PLEASE SORT HIS MESS OUT WHERE IN THE WORLD FO YOU PAY FOR A CAR THAT YOU DO NOT HAVE??????
Helpful (0)
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Denise S
1 reviews | Active since Jan 2020
28 Nov 2025, 07:20
FORD CREDIT DEBITS A CAR I DO NOT HAVE
I HAD AN AMOUNT OF R 7572.00 DEBITED ON MY ACCOUNT THIS MORNIG ON A FORD THAT I NO LONGER HAVE . I SPOKE TO ASANDA THIS MORNING AND SHE WOULD NOT HELP ME AS I AM NOT A BENEFICIARY ON MY HUSBAND MICHAEL JAMES MCGEE 5510035038085 ACCOUNT. I AM THE BOOKEEEPER. PLEASE SORT HIS MESS OUT WHERE IN THE WORLD FO YOU PAY FOR A CAR THAT YOU DO NOT HAVE??????
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Replies (0)AP
Akhona P
1 reviews | Active since Jan 2020
8 Sept 2025, 17:12
Excellent service
What an excellent service my first time being a loyal customer as a Ford driver for 10 years.. Ford fury Woodmead... Hlayisani one of the young man very respectful his a mechanic there my car is driving so nicely now his the best guys go to Woodmead and ask for him ...for your car trust me you won't regret...it's my first time for many years was even thinking of changing ford because of the previous experience but after what he did definitely going back to Woodmead.... Oooh Neo she is a service advisor aswell very kind and patient...she is also the best ....the management should keep them when I go for my car if they not there will definitely not going there again...Lyler best aswell...big up ford Woodmead
Helpful (0)
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Akhona P
1 reviews | Active since Jan 2020
8 Sept 2025, 17:12
Excellent service
What an excellent service my first time being a loyal customer as a Ford driver for 10 years.. Ford fury Woodmead... Hlayisani one of the young man very respectful his a mechanic there my car is driving so nicely now his the best guys go to Woodmead and ask for him ...for your car trust me you won't regret...it's my first time for many years was even thinking of changing ford because of the previous experience but after what he did definitely going back to Woodmead.... Oooh Neo she is a service advisor aswell very kind and patient...she is also the best ....the management should keep them when I go for my car if they not there will definitely not going there again...Lyler best aswell...big up ford Woodmead
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Replies (0)MM
JK
Junior K
1 reviews | Active since Jan 2020
29 Jul 2025, 11:01
No alignment between service providers.
I wasn't planning to say anything, but I felt I should get this off my chest. I recently contacted Innovation Group about the status of the claims Ford submitted. Initially, one item was approved and I received a letter about it. The second item was not approved, and I didn't receive any notification. I don't understand why a customer has to follow up when it would be helpful to receive both letters, explaining why an item isn't approved. That's not all, now, one item remains unapproved, and when I looked into it, I was told Ford said the part is worn out, but Innovation Group interpreted it as normal wear and tear. What puzzles me is that the report Ford shared with me does not indicate that the part has worn out. At the same time, Ford claims they never said that. Right now, both parties are giving me the runaround and making me feel frustrated, and neither has been transparent. This is poor service, compounded by bad communication, because it doesn’t make sense for both parties to be giving conflicting information. Now, all of these is ruining my plans because someone here is not doing their job properly.
Helpful (0)
|Replies (0)JK
Junior K
1 reviews | Active since Jan 2020
29 Jul 2025, 11:01
No alignment between service providers.
I wasn't planning to say anything, but I felt I should get this off my chest. I recently contacted Innovation Group about the status of the claims Ford submitted. Initially, one item was approved and I received a letter about it. The second item was not approved, and I didn't receive any notification. I don't understand why a customer has to follow up when it would be helpful to receive both letters, explaining why an item isn't approved. That's not all, now, one item remains unapproved, and when I looked into it, I was told Ford said the part is worn out, but Innovation Group interpreted it as normal wear and tear. What puzzles me is that the report Ford shared with me does not indicate that the part has worn out. At the same time, Ford claims they never said that. Right now, both parties are giving me the runaround and making me feel frustrated, and neither has been transparent. This is poor service, compounded by bad communication, because it doesn’t make sense for both parties to be giving conflicting information. Now, all of these is ruining my plans because someone here is not doing their job properly.
0
Replies (0)SP
Saskia P
1 reviews | Active since Jan 2020
12 Jun 2025, 14:29
Highly Disappointed
Extremely disappointed – I wish I could give zero stars. Ford Fury Fourways & Mahindra SA, I’m asking for answers. My brand new Mahindra Bolero — which we’ve had for less than a year — has a failed diesel pump. The warranty claim was declined because of so-called “contaminated diesel,” based on particles found during testing. But here’s the issue: the diesel was purchased from a national, reputable filling station. Now I’ve been quoted R95,000 to replace the pump — nearly half the value of a brand new Bolero. That’s outrageous. Meanwhile, I’ve been left without my business’s primary vehicle for over a month, making it nearly impossible to operate. The impact has been devastating. This has been one of the worst purchasing experiences of my life, and I feel completely unsupported by both the dealership and Mahindra South Africa. I expected better.
Helpful (0)
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Saskia P
1 reviews | Active since Jan 2020
12 Jun 2025, 14:29
Highly Disappointed
Extremely disappointed – I wish I could give zero stars. Ford Fury Fourways & Mahindra SA, I’m asking for answers. My brand new Mahindra Bolero — which we’ve had for less than a year — has a failed diesel pump. The warranty claim was declined because of so-called “contaminated diesel,” based on particles found during testing. But here’s the issue: the diesel was purchased from a national, reputable filling station. Now I’ve been quoted R95,000 to replace the pump — nearly half the value of a brand new Bolero. That’s outrageous. Meanwhile, I’ve been left without my business’s primary vehicle for over a month, making it nearly impossible to operate. The impact has been devastating. This has been one of the worst purchasing experiences of my life, and I feel completely unsupported by both the dealership and Mahindra South Africa. I expected better.
0
Replies (0)TM
Tshiamo M
1 reviews | Active since Jan 2020
19 Apr 2025, 14:28
Bad service from staff to management
My Ford Ecosport was booked in at Ford Bryanston dealer as the engine light kept popping up and there was also lack of power when driving early April 2025.I was advised that there was an issue with plugs after assessment which I paid for and a few days later the car was ready for collection. The day before collection I made an EFT payment to their relevant account, the next day when collecting the car I was advised that the payment was not reflecting in their account by Samantha who then referred to his manager(a very rude) who said” what if they are been ****med, the car cannot be release”. I swiped my card for another payment and requested that the initial payment be refunded as soon as funds ,Nonetheless I picked up the car and headed back to the office, later while driving home ,the same engine light came back on and the car lost power again, the same issues that have been seemingly fixed by Ford Bryanston. I returned the car the next morning and was advised that they will check and contact me later. Meanwhile it is Easter weekend and I don’t have a car to travel as per my plans. Later on I was advised that there was an issue with a petrol pump which also carries additional costs that I have to pay for. To say that this is the worst customer service I have ever received is an understatement, the car was diagnosed initially and the petrol pump issue was not picked up .The seems like a **** to ****** as much money as possible from me not to mentioned that throughout all of this I have been offered all kinds of value added services such as paint restoration etc. It honestly seems like they create non existing issues on the car so I can keep paying more. The “old car parts” plugs have never been showed to me leaving me to wonder if they even replaced the plugs. Ford Bryanston just don’t care about customers,to date no apology has been offered and the so called Manager could only think of me ****ming them while I had doubled pay them
Helpful (0)
|Replies (0)TM
Tshiamo M
1 reviews | Active since Jan 2020
19 Apr 2025, 14:28
Bad service from staff to management
My Ford Ecosport was booked in at Ford Bryanston dealer as the engine light kept popping up and there was also lack of power when driving early April 2025.I was advised that there was an issue with plugs after assessment which I paid for and a few days later the car was ready for collection. The day before collection I made an EFT payment to their relevant account, the next day when collecting the car I was advised that the payment was not reflecting in their account by Samantha who then referred to his manager(a very rude) who said” what if they are been ****med, the car cannot be release”. I swiped my card for another payment and requested that the initial payment be refunded as soon as funds ,Nonetheless I picked up the car and headed back to the office, later while driving home ,the same engine light came back on and the car lost power again, the same issues that have been seemingly fixed by Ford Bryanston. I returned the car the next morning and was advised that they will check and contact me later. Meanwhile it is Easter weekend and I don’t have a car to travel as per my plans. Later on I was advised that there was an issue with a petrol pump which also carries additional costs that I have to pay for. To say that this is the worst customer service I have ever received is an understatement, the car was diagnosed initially and the petrol pump issue was not picked up .The seems like a **** to ****** as much money as possible from me not to mentioned that throughout all of this I have been offered all kinds of value added services such as paint restoration etc. It honestly seems like they create non existing issues on the car so I can keep paying more. The “old car parts” plugs have never been showed to me leaving me to wonder if they even replaced the plugs. Ford Bryanston just don’t care about customers,to date no apology has been offered and the so called Manager could only think of me ****ming them while I had doubled pay them
0
Replies (0)