Novel Ford
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Novel Ford
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Mark B
1 reviews | Active since Jan 2020
6 Aug 2025, 10:53
Novel Ford Paarl don't be fooled by their **** smiles.
I would like to ask for a more senior persons number, someone like the owner of the paarl branch or anyone more capable than the paarl branch management. I have had only bad service and lies told to me since buying my bakkie a month ago. Not even the principle dealer manager is worth going to. I was pushed to the point of driving to see the service manager in person about my bakkie and the lack of feedback and urgency of getting it fixed and was greeted with a arrogant attitude and big smile on his face. If Ford really values their customers, please help with an email address or number that will help?
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Mark B
1 reviews | Active since Jan 2020
6 Aug 2025, 10:53
Novel Ford Paarl don't be fooled by their **** smiles.
I would like to ask for a more senior persons number, someone like the owner of the paarl branch or anyone more capable than the paarl branch management. I have had only bad service and lies told to me since buying my bakkie a month ago. Not even the principle dealer manager is worth going to. I was pushed to the point of driving to see the service manager in person about my bakkie and the lack of feedback and urgency of getting it fixed and was greeted with a arrogant attitude and big smile on his face. If Ford really values their customers, please help with an email address or number that will help?
0
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Gert C
1 reviews | Active since Jan 2020
11 Jul 2025, 13:57
Get the basics right please!
Your client service over the phone is pathetic. When you phone, you have the option of 'for the service dept, please press 1...'. You might just as well get rid of that, because for the 15 times I phoned you over the past 2 weeks, I have NOT ONCE been transferred to the service dept after selecting it from the menu. And I have put the phone down out of frustration. Now I've made a booking for 16 July for parts replacement, only to receive an sms stating that it will be on 22 July. And when I phoned to enquire, guess what? The lady who answered dropped the call. I phoned back, got through to someone else who said the service dept will get back to me, but didn't even ask for my contact no. I asked if she needs it, to which she rep**** yes, but by then I was fuming and decided to vent on hellopeter.
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Gert C
1 reviews | Active since Jan 2020
11 Jul 2025, 13:57
Get the basics right please!
Your client service over the phone is pathetic. When you phone, you have the option of 'for the service dept, please press 1...'. You might just as well get rid of that, because for the 15 times I phoned you over the past 2 weeks, I have NOT ONCE been transferred to the service dept after selecting it from the menu. And I have put the phone down out of frustration. Now I've made a booking for 16 July for parts replacement, only to receive an sms stating that it will be on 22 July. And when I phoned to enquire, guess what? The lady who answered dropped the call. I phoned back, got through to someone else who said the service dept will get back to me, but didn't even ask for my contact no. I asked if she needs it, to which she rep**** yes, but by then I was fuming and decided to vent on hellopeter.
0
Replies (0)