Horrible experience

Horrible,horrible expirience with forever new online. I made an order with them but the item didn’t fit so I returned it in January. I tried calling and emailing them and they only got back to me a few days ago telling me my request has been rejected and I needed to fetch the clothes from their Warehouse. I don’t even know where their warehouse is and where I’m staying there is no forever new😭😭😭😭I’ve been buying from them almost every month but no more