Unacceptable delivery delays for a paid order

Very disappointing experience. I placed and paid for my order on 28 April, yet it was only handed over to couriers on 4 May, with an estimated delivery date of 7 May. That’s 9days for a single order, which is unacceptable in today’s environment where fast and efficient delivery is the norm. The lack of urgency and slow processing times make this service frustrating to use. I expected far better.