Fortress Engineering Cc

Airconditioner/Anwaar

I had a very bad experience from a guy called Anwaar that worked for Fortress engineering in Cape town . He sold me a used aircon ( supplied by Fortress engineering ) that he commissioned and was paid . After about 11 months he visited because the unit was not working . He then misdiagnosed the problem and I paid R6000+ for a new pc board and R 1000 for a colleague to replace the pc board ( Anwaar was on leave-Dec ) . Anwaar bought the pc board through his company ( Fortress ) . It was discovered that the board was not faulty but the compressor . I returned the pc board for credit and that's when the excuses started . He stalled by telling me that Daikin was checking out the board . After I got irritated with the delays , he said there were some scratches on the board and Daikin is not taking it back . Upon checking with Daikin , they informed me that they rejected the board in the offices of Fortress . It had a burnt wire and one of the corners was completely melted . Not the story told by Anwaar . Then the stalling tactic was that he was speaking to the boss of Fortress and trying to get my money . After another long delay and speaking to the boss , I was told Anwaar will sort it out . Nothing happened . Again I phoned Anwaar who said between him and his boss they might even split the cost as he did not know how the pc board got in that sorry state . Then after another long wait , Anwaar informed me times are tough and he is being retrenched . He said he will pay me from his provident fund money within 3 months . Again I waited and when I started phoning Anwaar after 3 months , you guessed it . He ignores all calls , whatsapp and sms messages . I spoke to the boss of Fortress and he assured me Anwaar will sort it out . NO JOY SINCE DEC 2017 . Please take care when dealing with this man . He will insist on you paying him upfront for all material . I have been taken for a ride and want to warn other consumers .