F
Fossil
Claimed Business
F
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
2|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(50%)
2(0%)
1(50%)
5(0%)
4(0%)
3(50%)
2(0%)
1(50%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAL
Amor L
1 reviews | Active since Jan 2020
14 Mar 2026, 10:33
1 watch was faulty, second watch was faulty new watch or refund is an option
Dear Sir / Madam, I am writing to formally escalate a complaint regarding Fossil watch purchased at Sterns Garden Route Mall. The first watch I purchased was faulty upon receipt. I was then provided with a replacement watch, which is also not functioning properly. I have returned both watches to the store, yet I was informed by store manager Jo-Ann Rademeyer and her branch manager that I must wait 6–8 weeks for a resolution. This delay is unreasonable and demonstrates a lack of concern for customer rights and fair service. Under South Africa’s Consumer Protection Act 68 of 2008 (CPA), I am entitled to: Products that are of good quality, in working order, and free from defects. A prompt repair, replacement, or refund when a product is faulty or not working as intended. The repeated issues with both watches are unacceptable. I therefore request the following immediate actions: Replacement or full refund of the defective watch without further delay. Written confirmation of the resolution and expected timeline. Please treat this matter with urgency. If no satisfactory resolution is provided within 7 days, I will escalate my complaint publicly and lodge a formal complaint with the National Consumer Commission. I trust that Sterns Head Office and Fossil will uphold consumer rights and resolve this matter promptly. This email was send Thursday, the area manager called me back very unprofessional informed me that the watch was supposed to be send to fossil which didn’t happened. Proper protocol wasn’t followed now i need to be inconvenienced and wait 6-8 weeks. Is this how you treat your customers?
Helpful (0)
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Amor L
1 reviews | Active since Jan 2020
14 Mar 2026, 10:33
1 watch was faulty, second watch was faulty new watch or refund is an option
Dear Sir / Madam, I am writing to formally escalate a complaint regarding Fossil watch purchased at Sterns Garden Route Mall. The first watch I purchased was faulty upon receipt. I was then provided with a replacement watch, which is also not functioning properly. I have returned both watches to the store, yet I was informed by store manager Jo-Ann Rademeyer and her branch manager that I must wait 6–8 weeks for a resolution. This delay is unreasonable and demonstrates a lack of concern for customer rights and fair service. Under South Africa’s Consumer Protection Act 68 of 2008 (CPA), I am entitled to: Products that are of good quality, in working order, and free from defects. A prompt repair, replacement, or refund when a product is faulty or not working as intended. The repeated issues with both watches are unacceptable. I therefore request the following immediate actions: Replacement or full refund of the defective watch without further delay. Written confirmation of the resolution and expected timeline. Please treat this matter with urgency. If no satisfactory resolution is provided within 7 days, I will escalate my complaint publicly and lodge a formal complaint with the National Consumer Commission. I trust that Sterns Head Office and Fossil will uphold consumer rights and resolve this matter promptly. This email was send Thursday, the area manager called me back very unprofessional informed me that the watch was supposed to be send to fossil which didn’t happened. Proper protocol wasn’t followed now i need to be inconvenienced and wait 6-8 weeks. Is this how you treat your customers?
0
Replies (0)AP
Anthea P
1 reviews | Active since Jan 2020
3 Feb 2026, 08:17
Product Failure and Severe appalling service from Distributor Takealot
An ongoing issue with Fossil product and their distributor Takealot. I am writing to formally lodge a serious complaint regarding a Fossil watch purchased from Takealot on 26 November 2025 (Order #195975788) Return Reference: MRRN-85ENE-ZZ94 Defective Product Causing Medical Harm This item is not being returned due to a change of mind. The watch has caused a severe skin reaction and rash, resulting in a medical issue. I have worn the watch on no more than two occasions, for less than 10 minutes in total, and the reaction was immediate and significant. I have provided photographic evidence. Despite this, Takealot has refused to issue a refund, citing that the return occurred outside of the 30-day change-of-mind period. This reasoning is incorrect and inappropriate. Under the Consumer Protection Act of South Africa, as well as Takealot’s own published policies, defective or harmful goods may be returned within six (6) months of delivery for a refund, repair, or replacement. This matter clearly falls within that category. The item was returned to Takealot in good condition and I've been informed now it will be shipped back to me with no meaningful explanation, resolution, or acknowledgement of the health implications involved. Pattern of Appalling Service from Takealot This incident does not stand alone. Over multiple orders placed with Takealot, I have experienced consistently unacceptable service, including but not limited to: Receiving damaged goods, Incomplete or missing items from orders, Orders not received at all, and Lengthy, stressful resolution processes with little accountability. The repercussions of these repeated failures have been significant — including wasted time, financial inconvenience, and now direct harm to my health. The lack of accountability and rigid refusal to apply consumer protection principles fairly is deeply concerning and has resulted in a complete loss of confidence in Takealot’s customer service and compliance practices. Resolution Required I am formally requesting the following: Immediate full refund of R2075 to the original payment method. A written explanation detailing the inspection findings and the legal basis for refusing a refund on a defective, harmful product. Confirmation that this matter has been escalated internally and reviewed in accordance with the Consumer Protection Act. Should this matter not be resolved today, I will escalate the complaint without further notice to: The Consumer Goods and Services Ombud (CGSO), The National Consumer Commission (NCC), And, where appropriate, to Fossil Group internationally as the manufacturer of a product that has caused medical harm. This correspondence should be treated as a formal notice and responded to in writing. I expect an immediate call and resolution on this matter!! 𝗔𝗻𝘁𝗵𝗲𝗮 𝗣𝗼𝗼𝗹𝗲
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Anthea P
1 reviews | Active since Jan 2020
3 Feb 2026, 08:17
Product Failure and Severe appalling service from Distributor Takealot
An ongoing issue with Fossil product and their distributor Takealot. I am writing to formally lodge a serious complaint regarding a Fossil watch purchased from Takealot on 26 November 2025 (Order #195975788) Return Reference: MRRN-85ENE-ZZ94 Defective Product Causing Medical Harm This item is not being returned due to a change of mind. The watch has caused a severe skin reaction and rash, resulting in a medical issue. I have worn the watch on no more than two occasions, for less than 10 minutes in total, and the reaction was immediate and significant. I have provided photographic evidence. Despite this, Takealot has refused to issue a refund, citing that the return occurred outside of the 30-day change-of-mind period. This reasoning is incorrect and inappropriate. Under the Consumer Protection Act of South Africa, as well as Takealot’s own published policies, defective or harmful goods may be returned within six (6) months of delivery for a refund, repair, or replacement. This matter clearly falls within that category. The item was returned to Takealot in good condition and I've been informed now it will be shipped back to me with no meaningful explanation, resolution, or acknowledgement of the health implications involved. Pattern of Appalling Service from Takealot This incident does not stand alone. Over multiple orders placed with Takealot, I have experienced consistently unacceptable service, including but not limited to: Receiving damaged goods, Incomplete or missing items from orders, Orders not received at all, and Lengthy, stressful resolution processes with little accountability. The repercussions of these repeated failures have been significant — including wasted time, financial inconvenience, and now direct harm to my health. The lack of accountability and rigid refusal to apply consumer protection principles fairly is deeply concerning and has resulted in a complete loss of confidence in Takealot’s customer service and compliance practices. Resolution Required I am formally requesting the following: Immediate full refund of R2075 to the original payment method. A written explanation detailing the inspection findings and the legal basis for refusing a refund on a defective, harmful product. Confirmation that this matter has been escalated internally and reviewed in accordance with the Consumer Protection Act. Should this matter not be resolved today, I will escalate the complaint without further notice to: The Consumer Goods and Services Ombud (CGSO), The National Consumer Commission (NCC), And, where appropriate, to Fossil Group internationally as the manufacturer of a product that has caused medical harm. This correspondence should be treated as a formal notice and responded to in writing. I expect an immediate call and resolution on this matter!! 𝗔𝗻𝘁𝗵𝗲𝗮 𝗣𝗼𝗼𝗹𝗲
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Replies (0)YG
Yel G
1 reviews | Active since Jan 2020
28 Nov 2024, 06:53
Fossil store pavilion Garbage service
My wife's watch went in for a battery change in October The person trying to install the battery damaged the watch. And did not replace the battery. On the 18 November I got a called saying the watch is ready for collection, I told them On the day that I do not live in dbn and need the watch sent to me. The watch was sent to me on the 18th It's not the 28th of November and I still haven't received it I'm told it's at the courier hub for the past 19 days. This is utter bulli**** Apparently the waybill wasn't filled out correctly, how the hell does the store not know this? This service from a brand like fossil is pathetic How much longer must I wait?? The store clearly t doesn't give a dam because the item was sent out. I need the watch sent to be by Friday
Helpful (0)
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Yel G
1 reviews | Active since Jan 2020
28 Nov 2024, 06:53
Fossil store pavilion Garbage service
My wife's watch went in for a battery change in October The person trying to install the battery damaged the watch. And did not replace the battery. On the 18 November I got a called saying the watch is ready for collection, I told them On the day that I do not live in dbn and need the watch sent to me. The watch was sent to me on the 18th It's not the 28th of November and I still haven't received it I'm told it's at the courier hub for the past 19 days. This is utter bulli**** Apparently the waybill wasn't filled out correctly, how the hell does the store not know this? This service from a brand like fossil is pathetic How much longer must I wait?? The store clearly t doesn't give a dam because the item was sent out. I need the watch sent to be by Friday
0
Replies (0)AH
Aslam H
1 reviews | Active since Jan 2020
17 Nov 2024, 12:50
Dissatisfaction with Fossil watches
Fossil watches store in gateway Horrible store and a staff member with attitude. They made me come to the store several times after requesting my mechanism to be changed and the staff insisted that the battery is the issue. I had informed them that every time my watch gets sent in it is returned with the watch being badly scratched I now received my watch after going to the store for 4 times and 2 1/2 months later only to be getting attitude by the staff member that asks me "why did i not tell the person that served me the first time to state how many scratches was on the watch". As a customer i am there to get a service and not tell the workers how to do the job. If that is the case, Fossil should train their staff better. It seems that if you go for a repair and they make scratches or damages to your item, you cannot do anything but just accept the item and pay for the horrible workmanship Terrible service from the store as well as no care for your belongings Do not buy fossil watches!!!
Helpful (0)
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Aslam H
1 reviews | Active since Jan 2020
17 Nov 2024, 12:50
Dissatisfaction with Fossil watches
Fossil watches store in gateway Horrible store and a staff member with attitude. They made me come to the store several times after requesting my mechanism to be changed and the staff insisted that the battery is the issue. I had informed them that every time my watch gets sent in it is returned with the watch being badly scratched I now received my watch after going to the store for 4 times and 2 1/2 months later only to be getting attitude by the staff member that asks me "why did i not tell the person that served me the first time to state how many scratches was on the watch". As a customer i am there to get a service and not tell the workers how to do the job. If that is the case, Fossil should train their staff better. It seems that if you go for a repair and they make scratches or damages to your item, you cannot do anything but just accept the item and pay for the horrible workmanship Terrible service from the store as well as no care for your belongings Do not buy fossil watches!!!
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Replies (0)PK
Phelo K
1 reviews | Active since Jan 2020
12 Oct 2024, 19:18
Stay away from fossil "smart" watches
Your Gen 6 smart watch is a joke! I've had 3 fossil watches and my biggest mistake was buying the smart watch last year as a birthday gift. I'm so embarrassed and disappointed. Buying a R6000 "gift" that has been giving issues since it was opened. Either the charger stopped working or the actual watch. Also the battery wouldn’t last a day with all the energy saving options. What the actual ****??
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Phelo K
1 reviews | Active since Jan 2020
12 Oct 2024, 19:18
Stay away from fossil "smart" watches
Your Gen 6 smart watch is a joke! I've had 3 fossil watches and my biggest mistake was buying the smart watch last year as a birthday gift. I'm so embarrassed and disappointed. Buying a R6000 "gift" that has been giving issues since it was opened. Either the charger stopped working or the actual watch. Also the battery wouldn’t last a day with all the energy saving options. What the actual ****??
0
Replies (0)FB
Frikkie B
1 reviews | Active since Jan 2020
24 Sept 2024, 08:02
Fossil Coachman Chronograph Brown Leather Watch
My wife bought me the Fossil Coachman Chronograph Brown Leather Watch for my birthday in 2022. After 5 months the glass chipped on the inside and the battery died, we took it back to get the glass replaced and the battery. They send it to Fossil for quotation, we never received any feedback from them. We went back after 8 months to find out about the watch and was told they will send us the quotation after they received it. We went back last month as we did not receive any feedback, just be told that they can't find the watch. Took us few hours to but we eventually found the watch at Fossil. They told us that they can't replace the glass because they don't have any spare parts available for the watch. They send me the watch back to look for a place to get the glass replaced. It's a nice watch but not worth the money as there is no parts if something gets damaged.
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Frikkie B
1 reviews | Active since Jan 2020
24 Sept 2024, 08:02
Fossil Coachman Chronograph Brown Leather Watch
My wife bought me the Fossil Coachman Chronograph Brown Leather Watch for my birthday in 2022. After 5 months the glass chipped on the inside and the battery died, we took it back to get the glass replaced and the battery. They send it to Fossil for quotation, we never received any feedback from them. We went back after 8 months to find out about the watch and was told they will send us the quotation after they received it. We went back last month as we did not receive any feedback, just be told that they can't find the watch. Took us few hours to but we eventually found the watch at Fossil. They told us that they can't replace the glass because they don't have any spare parts available for the watch. They send me the watch back to look for a place to get the glass replaced. It's a nice watch but not worth the money as there is no parts if something gets damaged.
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Replies (0)KK
Kenneth K
1 reviews | Active since Jan 2020
8 May 2024, 05:12
Fossil Watch 100m Water Resistant : MISTING
Fossil Watch needed a Battery replacement. The Watch is 100m Water Resistant. Fossil Gateway, Umhlanga, Durban did the job of BATTERY REPLACEMENT. They done the job twice (yes 2x times) and the Watch is misting Collected the Fossil Watch on Monday 06May24 from Fossil Gateway and Tuesday 07May24 the Watch is misting again. Taking it back for the 3rd time
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Kenneth K
1 reviews | Active since Jan 2020
8 May 2024, 05:12
Fossil Watch 100m Water Resistant : MISTING
Fossil Watch needed a Battery replacement. The Watch is 100m Water Resistant. Fossil Gateway, Umhlanga, Durban did the job of BATTERY REPLACEMENT. They done the job twice (yes 2x times) and the Watch is misting Collected the Fossil Watch on Monday 06May24 from Fossil Gateway and Tuesday 07May24 the Watch is misting again. Taking it back for the 3rd time
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Replies (0)gB
gerhard B
1 reviews | Active since Jan 2020
15 Apr 2024, 09:40
Poor Service
I have owned quite a number of Fossil watches over the years and have always liked the brand very much. As a rule I only take my watches to Fossil for service or battery changes. Unfortunately the last time my watch went for a battery replacement it was not properly sealed and got water damage. I sent it in and clearly informed them what happened. A few weeks later I was contacted by the repair Centre and told that I would have to pay for the repairs. I stated that I was not willing to pay because I felt it was not my fault. A few weeks later my watch was ready for collection and guess what, I had to pay.
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gerhard B
1 reviews | Active since Jan 2020
15 Apr 2024, 09:40
Poor Service
I have owned quite a number of Fossil watches over the years and have always liked the brand very much. As a rule I only take my watches to Fossil for service or battery changes. Unfortunately the last time my watch went for a battery replacement it was not properly sealed and got water damage. I sent it in and clearly informed them what happened. A few weeks later I was contacted by the repair Centre and told that I would have to pay for the repairs. I stated that I was not willing to pay because I felt it was not my fault. A few weeks later my watch was ready for collection and guess what, I had to pay.
0
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