FJ
Freddy Jeans South Africa
Unclaimed Business
FJ
Freddy Jeans South Africa
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Freddy Jeans South Africa
Freddy Jeans South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Freddy Jeans South Africa across 101 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAW
Annelin W
1 reviews | Active since Jan 2020
18 Jul 2025, 17:56
Freddy jeans it tears
I’ve been a loyal Freddy customer and have bought several pairs over time, but I'm extremely disappointed in the quality. After only a couple of months, the stitching starts tearing, as well as small holes. This has happened with five different pairs already. For the high price, I expect better durability and craftsmanship. While the pants look great, they just don’t hold up to regular wear. but sadly, they’re just not worth the money given how quickly they fall apart. Very frustrating experience
Helpful (0)
|Replies (0)AW
Annelin W
1 reviews | Active since Jan 2020
18 Jul 2025, 17:56
Freddy jeans it tears
I’ve been a loyal Freddy customer and have bought several pairs over time, but I'm extremely disappointed in the quality. After only a couple of months, the stitching starts tearing, as well as small holes. This has happened with five different pairs already. For the high price, I expect better durability and craftsmanship. While the pants look great, they just don’t hold up to regular wear. but sadly, they’re just not worth the money given how quickly they fall apart. Very frustrating experience
0
Replies (0)NA
Nasreen A
1 reviews | Active since Jan 2020
4 Dec 2024, 11:32
DID NOT RECIEVE JEANS
I am writing to express my frustration with my recent online purchases. I made two separate orders for jeans, and while I have received one pair from each order, the remainder of both orders has not arrived. Despite numerous attempts to resolve this matter, I have not received any response from your team. I have contacted Freddy multiple times via email, WhatsApp, and phone calls, but I have not had any replies. Furthermore, I visited three different Freddy branches, but all of them were closed for several weeks, leaving me unable to speak with anyone in person. This lack of communication and support is highly disappointing, and I would appreciate it if you could urgently address my situation by either fulfilling my missing orders or providing a refund for the incomplete items. Please get back to me at your earliest convenience.
Helpful (0)
|Replies (0)NA
Nasreen A
1 reviews | Active since Jan 2020
4 Dec 2024, 11:32
DID NOT RECIEVE JEANS
I am writing to express my frustration with my recent online purchases. I made two separate orders for jeans, and while I have received one pair from each order, the remainder of both orders has not arrived. Despite numerous attempts to resolve this matter, I have not received any response from your team. I have contacted Freddy multiple times via email, WhatsApp, and phone calls, but I have not had any replies. Furthermore, I visited three different Freddy branches, but all of them were closed for several weeks, leaving me unable to speak with anyone in person. This lack of communication and support is highly disappointing, and I would appreciate it if you could urgently address my situation by either fulfilling my missing orders or providing a refund for the incomplete items. Please get back to me at your earliest convenience.
0
Replies (0)Cvdh
Chanelle van den heever
1 reviews | Active since Jan 2020
25 Nov 2024, 06:42
Freddy SA
I bought 2 jeans on sale. I only received one. I have emailed more than 9 times and still no response regarding the outstanding jean or my refund.
Helpful (0)
|Replies (0)Cvdh
Chanelle van den heever
1 reviews | Active since Jan 2020
25 Nov 2024, 06:42
Freddy SA
I bought 2 jeans on sale. I only received one. I have emailed more than 9 times and still no response regarding the outstanding jean or my refund.
0
Replies (0)AV
Adel V
1 reviews | Active since Jan 2020
25 Oct 2024, 18:10
Poor quality for the price
I’ve been a loyal Freddy customer and have bought several pairs over time, but I'm extremely disappointed in the quality. After only a couple of months, the stitching starts tearing, as well as small holes. This has happened with four different pairs already. For the high price, I expect better durability and craftsmanship. While the pants look great, they just don’t hold up to regular wear. I really wanted to love these, but sadly, they’re just not worth the money given how quickly they fall apart. Very frustrating experience!
Helpful (0)
|Replies (0)AV
Adel V
1 reviews | Active since Jan 2020
25 Oct 2024, 18:10
Poor quality for the price
I’ve been a loyal Freddy customer and have bought several pairs over time, but I'm extremely disappointed in the quality. After only a couple of months, the stitching starts tearing, as well as small holes. This has happened with four different pairs already. For the high price, I expect better durability and craftsmanship. While the pants look great, they just don’t hold up to regular wear. I really wanted to love these, but sadly, they’re just not worth the money given how quickly they fall apart. Very frustrating experience!
0
Replies (0)MM
Mahlatse M
1 reviews | Active since Jan 2020
21 Oct 2024, 07:59
Freddy's Jeans
Considering how expensive they are, I would expect better quality. I love them, but they tear on the seams so easily. I'm very disappointed.
Helpful (0)
|Replies (0)MM
Mahlatse M
1 reviews | Active since Jan 2020
21 Oct 2024, 07:59
Freddy's Jeans
Considering how expensive they are, I would expect better quality. I love them, but they tear on the seams so easily. I'm very disappointed.
0
Replies (0)NN
Nalanie N
1 reviews | Active since Jan 2020
12 Mar 2024, 12:00
Dishonoured voucher
My husband bought me a R1500 voucher for my birthday in 2019. There was no expiration date. I tried to buy jeans in the store but none were to my liking or they were out of sizes. This went on post COVID and I then tried to purchase through their online store. My purchase was declined. I contacted the company and was informed I could not purchase sale items or discounted items. Unbeknown to me the company changed ownership and they have declined to honour the voucher or to refund the R1500.
Helpful (0)
|Replies (0)NN
Nalanie N
1 reviews | Active since Jan 2020
12 Mar 2024, 12:00
Dishonoured voucher
My husband bought me a R1500 voucher for my birthday in 2019. There was no expiration date. I tried to buy jeans in the store but none were to my liking or they were out of sizes. This went on post COVID and I then tried to purchase through their online store. My purchase was declined. I contacted the company and was informed I could not purchase sale items or discounted items. Unbeknown to me the company changed ownership and they have declined to honour the voucher or to refund the R1500.
0
Replies (0)CB
Craig B
1 reviews | Active since Jan 2020
27 Feb 2024, 17:43
Urgent: Request for Assistance with Order from Elsabé Bester to Freddywear.SA
Dear Freddywear.SA by Beyond Fashion Group and if this gets to Freddy international, I hope this email finds you well. I am reaching out to you on behalf of my wife, Elsabé Bester, regarding a recent order she placed with your company. Unfortunately, our experience has been less than satisfactory, and I am writing to address the issues we have encountered. On December 8th, Elsabé received her order of Freddy Jeans, which she was eagerly anticipating. However, upon inspection, she discovered that two out of the four pairs she ordered on special were incorrect sizes. Since then, we have made numerous attempts to rectify this situation through email correspondence and phone calls, but to no available solutions other than its her loss. Plus she paid courier fees to pick the pants up. As loyal supporters of Freddywear.SA by Beyond Fashion Group since its inception, we are deeply disappointed by the lack of assistance and communication from your team. We believe that customer support should be a priority, especially considering the support and patronage we have consistently shown your brand. At this point, all we are asking for is a simple resolution: either a refund for the incorrect items or the exchange of the wrong sizes for the correct ones. We understand that mistakes can happen, but it is crucial for a reputable company like yours to take responsibility and provide timely solutions to such issues. I urge you to please prioritize this matter and have someone from your team reach out to us promptly to arrange for the resolution of our order. The style of jeans we ordered is still available, so there should be no issue in accommodating our request. In today's competitive market, exceptional customer service is paramount. We believe that by addressing and resolving this issue promptly, you not only retain a loyal customer but also demonstrate your commitment to providing excellent service. Thank you for your attention to this matter. We eagerly await your response and a swift resolution. Kind Regards, Craig Bester
Helpful (0)
|Replies (0)CB
Craig B
1 reviews | Active since Jan 2020
27 Feb 2024, 17:43
Urgent: Request for Assistance with Order from Elsabé Bester to Freddywear.SA
Dear Freddywear.SA by Beyond Fashion Group and if this gets to Freddy international, I hope this email finds you well. I am reaching out to you on behalf of my wife, Elsabé Bester, regarding a recent order she placed with your company. Unfortunately, our experience has been less than satisfactory, and I am writing to address the issues we have encountered. On December 8th, Elsabé received her order of Freddy Jeans, which she was eagerly anticipating. However, upon inspection, she discovered that two out of the four pairs she ordered on special were incorrect sizes. Since then, we have made numerous attempts to rectify this situation through email correspondence and phone calls, but to no available solutions other than its her loss. Plus she paid courier fees to pick the pants up. As loyal supporters of Freddywear.SA by Beyond Fashion Group since its inception, we are deeply disappointed by the lack of assistance and communication from your team. We believe that customer support should be a priority, especially considering the support and patronage we have consistently shown your brand. At this point, all we are asking for is a simple resolution: either a refund for the incorrect items or the exchange of the wrong sizes for the correct ones. We understand that mistakes can happen, but it is crucial for a reputable company like yours to take responsibility and provide timely solutions to such issues. I urge you to please prioritize this matter and have someone from your team reach out to us promptly to arrange for the resolution of our order. The style of jeans we ordered is still available, so there should be no issue in accommodating our request. In today's competitive market, exceptional customer service is paramount. We believe that by addressing and resolving this issue promptly, you not only retain a loyal customer but also demonstrate your commitment to providing excellent service. Thank you for your attention to this matter. We eagerly await your response and a swift resolution. Kind Regards, Craig Bester
0
Replies (0)MM
Mark M
1 reviews | Active since Jan 2020
11 May 2023, 16:52
Freddy never again online purchasing
I purchased a pair of pants for my wife, using the size she usually gets from Freddy order no. 5256. Due to the difference in material, these were too small and so i arranged an exchange online and via email with Celeste Hyde from The Rags Group on the 11th April. All communication went well until the returned pants were received and i had made the additional payment for the difference in pricing of the new pants my wife wanted. This was done on the 25th April. Celeste then claimed she fell ill and said that she would arrange for the package to be collected on the 3rd May. After not receiving any courier tracking notifications nor the package that week i then contacted Celeste again via email on the 8th May to confirm if the package was sent. She apologized and said it would be sent tomorrow-9th May. I still have no tracking information and Celeste is not responding via email, whatsapp nor answering telephone calls
Helpful (0)
|Replies (0)MM
Mark M
1 reviews | Active since Jan 2020
11 May 2023, 16:52
Freddy never again online purchasing
I purchased a pair of pants for my wife, using the size she usually gets from Freddy order no. 5256. Due to the difference in material, these were too small and so i arranged an exchange online and via email with Celeste Hyde from The Rags Group on the 11th April. All communication went well until the returned pants were received and i had made the additional payment for the difference in pricing of the new pants my wife wanted. This was done on the 25th April. Celeste then claimed she fell ill and said that she would arrange for the package to be collected on the 3rd May. After not receiving any courier tracking notifications nor the package that week i then contacted Celeste again via email on the 8th May to confirm if the package was sent. She apologized and said it would be sent tomorrow-9th May. I still have no tracking information and Celeste is not responding via email, whatsapp nor answering telephone calls
0
Replies (0)