FC
French Clinic
Unclaimed Business
FC
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCS
SG
Sershni G
1 reviews | Active since Jan 2020
10 Sept 2020, 18:23
French clinic - Ripping clients off
Dear French Clinic Clients I am posting this to make you aware of my experience I had this week at the French Clinic. I have been a client for longer than 6 years and of course referred many of my colleagues to them as well. I went for monthly RegimA peel’s and purchased the products. As many of you many be aware the marketing strategy was when “you purchase a RegimaA product and will receive a free peelJ”, sounds like a great deal right? And of course if you purchased the package previously know as Groupon now Hyerli or directly with the French clinic you paid R599 for 3 peels. I purchased a RegimA Sun Pro Protector (Sunblock) prior to lockdown for R690. Yesterday I went for my facial and paid R950 for the same product. I got home and realised this does not sound right so I checked online and the same product was selling for R495 on two different sites. So I sent Jenny a what’s app message explaining my disappointed based on our long standing trusted relationship. She responded saying “thanx for the feedback will take it up with the rep” Obviously not the response I was looking for so I messaged saying that I am brining the product back for a refund as it was unused. I will continue having my peels which I will gladly pay via a package and purchase my products online. Obviously a price increase of R260 in the last 6 months is not justifiable. She responded saying please chat to Cathy (her mother/owner of the business). Cathy messaged saying she does not do refunds and yes their prices are slightly higher than other salon’s. Honestly guys 100% profit is not just slightly higher….in fact we should be entitled to an explanation prior to our purchase on the price and clearly we are paying for 3 peels included in this price.. so nothing is actually free. Cathy basically told me I go elsewhere to another Salon, after over-charging me and taking my free peels that I still have for purchasing various products from their salon. As for Jenny she did not even bother replying to my messages. This has obviously been going on for years cos I was too trusting and today I want to make you aware not to fall into the same trap. I called the RegimA head-office is Bedfordview and they were horrified at the day-light robbery, they further stated they did not have a price increase this year due to the Covid Pandemic and they understand it’s trying times for business and client, wow clearly they practice Client Centricity. I have attached all the photo’s as proof that the French Clinic is not focused on their Clients, they are out to rip us off and make a killing. Enjoy your 100% profit on my sunblock and the free peelsJ Well done your customer retention strategy, it will take your business very far ladies – KARMA is a real thing and without your loyal clients you are nothing.
Helpful (0)
|Replies (0)SG
Sershni G
1 reviews | Active since Jan 2020
10 Sept 2020, 18:23
French clinic - Ripping clients off
Dear French Clinic Clients I am posting this to make you aware of my experience I had this week at the French Clinic. I have been a client for longer than 6 years and of course referred many of my colleagues to them as well. I went for monthly RegimA peel’s and purchased the products. As many of you many be aware the marketing strategy was when “you purchase a RegimaA product and will receive a free peelJ”, sounds like a great deal right? And of course if you purchased the package previously know as Groupon now Hyerli or directly with the French clinic you paid R599 for 3 peels. I purchased a RegimA Sun Pro Protector (Sunblock) prior to lockdown for R690. Yesterday I went for my facial and paid R950 for the same product. I got home and realised this does not sound right so I checked online and the same product was selling for R495 on two different sites. So I sent Jenny a what’s app message explaining my disappointed based on our long standing trusted relationship. She responded saying “thanx for the feedback will take it up with the rep” Obviously not the response I was looking for so I messaged saying that I am brining the product back for a refund as it was unused. I will continue having my peels which I will gladly pay via a package and purchase my products online. Obviously a price increase of R260 in the last 6 months is not justifiable. She responded saying please chat to Cathy (her mother/owner of the business). Cathy messaged saying she does not do refunds and yes their prices are slightly higher than other salon’s. Honestly guys 100% profit is not just slightly higher….in fact we should be entitled to an explanation prior to our purchase on the price and clearly we are paying for 3 peels included in this price.. so nothing is actually free. Cathy basically told me I go elsewhere to another Salon, after over-charging me and taking my free peels that I still have for purchasing various products from their salon. As for Jenny she did not even bother replying to my messages. This has obviously been going on for years cos I was too trusting and today I want to make you aware not to fall into the same trap. I called the RegimA head-office is Bedfordview and they were horrified at the day-light robbery, they further stated they did not have a price increase this year due to the Covid Pandemic and they understand it’s trying times for business and client, wow clearly they practice Client Centricity. I have attached all the photo’s as proof that the French Clinic is not focused on their Clients, they are out to rip us off and make a killing. Enjoy your 100% profit on my sunblock and the free peelsJ Well done your customer retention strategy, it will take your business very far ladies – KARMA is a real thing and without your loyal clients you are nothing.
0
Replies (0)sH
stephanie H
1 reviews | Active since Jan 2020
23 Sept 2016, 08:21
Amazing Salon
<p>The staff at this salon are hard working and amazing </p>
Helpful (0)
|Replies (0)sH
stephanie H
1 reviews | Active since Jan 2020
23 Sept 2016, 08:21
Amazing Salon
<p>The staff at this salon are hard working and amazing </p>
0
Replies (0)LZ
Liesl Z
1 reviews | Active since Jan 2020
16 Sept 2016, 07:58
Customer Service Training Needed
<p>I decided to give the French Clinic a try as they had a great deal on skin peels. My main issue is not the treatment, but how my complaint was dealt with on my 2nd visit. On the the******’s recommendation, I purchased a Regima A cream. I was reluctant to purchase the whole range of products as I wanted to see how my oily skin responded 1st. I was told that this is not a problem and to continue using my regular products. I then developed a rash/breakout after using it for 2 days. I stopped using the product and tried again 10 days later to see if it was indeed the product that had caused the reaction. The same thing happened when applying the product to a smaller area, so I am 100% sure that it is the product that caused the reaction.</p> <p>When trying to discuss my issue with the manager, he did not once ask for any specific details and immediately went on to the defensive, saying that it is probably due to my life style or stress that I had a reaction, or the combination of my existing skin products. I also had an issue with their price, as I could get it R160 (37%) cheaper at another salon in the area! Even after mentioning that his customer service stinks, he never tried to resolve the complaint or make me feel like a valued customer.</p> <p>Please note that I was not looking for a full refund, but rather a gesture or even just an acknowledgement that they should not have recommended the product if it was not to be used in conjunction with other products.</p> <p> </p>
Helpful (0)
|Replies (0)LZ
Liesl Z
1 reviews | Active since Jan 2020
16 Sept 2016, 07:58
Customer Service Training Needed
<p>I decided to give the French Clinic a try as they had a great deal on skin peels. My main issue is not the treatment, but how my complaint was dealt with on my 2nd visit. On the the******’s recommendation, I purchased a Regima A cream. I was reluctant to purchase the whole range of products as I wanted to see how my oily skin responded 1st. I was told that this is not a problem and to continue using my regular products. I then developed a rash/breakout after using it for 2 days. I stopped using the product and tried again 10 days later to see if it was indeed the product that had caused the reaction. The same thing happened when applying the product to a smaller area, so I am 100% sure that it is the product that caused the reaction.</p> <p>When trying to discuss my issue with the manager, he did not once ask for any specific details and immediately went on to the defensive, saying that it is probably due to my life style or stress that I had a reaction, or the combination of my existing skin products. I also had an issue with their price, as I could get it R160 (37%) cheaper at another salon in the area! Even after mentioning that his customer service stinks, he never tried to resolve the complaint or make me feel like a valued customer.</p> <p>Please note that I was not looking for a full refund, but rather a gesture or even just an acknowledgement that they should not have recommended the product if it was not to be used in conjunction with other products.</p> <p> </p>
0
Replies (0)SC
CW
Chane W
1 reviews | Active since Jan 2020
7 Apr 2016, 08:01
OUTSTANDING CLINIC
I just have to express my gratitude towards the French Clinic.I am currently the key account manager for a very well known brand in South Africa and out of 200 salons I service , I choose to go to and ONLY go to the French clinic due to their outstanding service. Not only are their services the best in the industry but their welcoming embrace makes one feel like family rather than a client . It truely frustrates me to see there are complaints about this wonderful salon as I fear it is a low calibre of clientele that have these \ so called complaints \" and frankly do not deserve to go to such an upmarket salon. A salon that has been running for 41 years is testimony to the fantastic service. Keep up the good work guys!!!!"
Helpful (0)
|Replies (0)CW
Chane W
1 reviews | Active since Jan 2020
7 Apr 2016, 08:01
OUTSTANDING CLINIC
I just have to express my gratitude towards the French Clinic.I am currently the key account manager for a very well known brand in South Africa and out of 200 salons I service , I choose to go to and ONLY go to the French clinic due to their outstanding service. Not only are their services the best in the industry but their welcoming embrace makes one feel like family rather than a client . It truely frustrates me to see there are complaints about this wonderful salon as I fear it is a low calibre of clientele that have these \ so called complaints \" and frankly do not deserve to go to such an upmarket salon. A salon that has been running for 41 years is testimony to the fantastic service. Keep up the good work guys!!!!"
0
Replies (0)