F
FRONTOSA
Unclaimed Business
F
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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chang S
1 reviews | Active since Jan 2020
18 Mar 2025, 15:21
Best worst company of the year
This is actually a clown company. Gigabyte calls them twice they still lie and feign ignorance and tell me they didn't. They have no system to even prove that they didn't buy this board I got from a junkyard 😂 even though it took them 1 month for them to send me a board and it came to me in a warranty void. I don't know how gigabyte chooses local agents to represent their name 😂 but these guys can only breach contracts and be unhelpful, they should be kicked out if they getting benefits . Infact gigabyte even apologized on behalf of them, while they didn't even try give any apology. I was forced to file a consumer goods complaint and the way it's moving it seems like it's going to end up as a ncc court case. Speaking to the manager in jhb or even their rma zombies 😂 don't even waste your time, daddy likely gave them a company when they failed business economics.
Helpful (0)
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chang S
1 reviews | Active since Jan 2020
18 Mar 2025, 15:21
Best worst company of the year
This is actually a clown company. Gigabyte calls them twice they still lie and feign ignorance and tell me they didn't. They have no system to even prove that they didn't buy this board I got from a junkyard 😂 even though it took them 1 month for them to send me a board and it came to me in a warranty void. I don't know how gigabyte chooses local agents to represent their name 😂 but these guys can only breach contracts and be unhelpful, they should be kicked out if they getting benefits . Infact gigabyte even apologized on behalf of them, while they didn't even try give any apology. I was forced to file a consumer goods complaint and the way it's moving it seems like it's going to end up as a ncc court case. Speaking to the manager in jhb or even their rma zombies 😂 don't even waste your time, daddy likely gave them a company when they failed business economics.
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Replies (0)BJ
Brendan J
1 reviews | Active since Jan 2020
29 Feb 2024, 06:40
Gigabyte and Frontosa - Shocking to say the least.
I've been buying Gigabyte hardware since my first pay cheque, sadly this message comes with some scary findings in the RMA process when it comes to Gigabyte product, which I hoped I'd never use, but here we are. I was working and my system just shut off, after some extensive testing and troubleshooting, I then decided to remove the motherboard, that said, I scratched the portion on the back where the stand-off centers your motherboard (The PC was standing in its same spot for the last 5 months, that day, just turning off) Sending it to the supplier, Frontosa, the reseller (Dreamware, amazing people, no fault here) guided me in sending the unit in. After 1-2 hours of the supplier receiving it, they immediately decided it's voided its warranty, due to the marks on the back. Let alone the motherboard is only 6 months old? Saddened about the news and accepting the fault of my own, due to lightly scratching the stand-off area on the back of the motherboard, I received the motherboard and decided to take it to a PCB specialist. They returned 1 day later in stating, that there was nothing wrong with the traces on the back of the motherboard, they're all connected end to end, advising the issue was on the motherboard itself (Product fault). Happy with the news, I then took it into a PC shop, testing a new CPU, power supply, RAM kits, in short everything we could. The same result, a dead motherboard. However, something that did bother me was the supplier that voided my motherboard, and never tested the rest of the motherboard, they saw the marks and made the decision of a voided warranty - With some testing going into installing a CPU and RAM, but taking that as the verdict due to the light scratches on the back. No certification of tests and findings? I earn my living remotely for a national company, relying solely on my computer to carry out tasks. Currently, I don't have an extra R6000 lying around to spend. Words can't express how urgent it is for me to get my faulty motherboard replaced through the RMA process with a functioning unit or a replacement. Product - SN224550039415 GB Z790 Auros Elite - Rev 1.0
Helpful (0)
|Replies (0)BJ
Brendan J
1 reviews | Active since Jan 2020
29 Feb 2024, 06:40
Gigabyte and Frontosa - Shocking to say the least.
I've been buying Gigabyte hardware since my first pay cheque, sadly this message comes with some scary findings in the RMA process when it comes to Gigabyte product, which I hoped I'd never use, but here we are. I was working and my system just shut off, after some extensive testing and troubleshooting, I then decided to remove the motherboard, that said, I scratched the portion on the back where the stand-off centers your motherboard (The PC was standing in its same spot for the last 5 months, that day, just turning off) Sending it to the supplier, Frontosa, the reseller (Dreamware, amazing people, no fault here) guided me in sending the unit in. After 1-2 hours of the supplier receiving it, they immediately decided it's voided its warranty, due to the marks on the back. Let alone the motherboard is only 6 months old? Saddened about the news and accepting the fault of my own, due to lightly scratching the stand-off area on the back of the motherboard, I received the motherboard and decided to take it to a PCB specialist. They returned 1 day later in stating, that there was nothing wrong with the traces on the back of the motherboard, they're all connected end to end, advising the issue was on the motherboard itself (Product fault). Happy with the news, I then took it into a PC shop, testing a new CPU, power supply, RAM kits, in short everything we could. The same result, a dead motherboard. However, something that did bother me was the supplier that voided my motherboard, and never tested the rest of the motherboard, they saw the marks and made the decision of a voided warranty - With some testing going into installing a CPU and RAM, but taking that as the verdict due to the light scratches on the back. No certification of tests and findings? I earn my living remotely for a national company, relying solely on my computer to carry out tasks. Currently, I don't have an extra R6000 lying around to spend. Words can't express how urgent it is for me to get my faulty motherboard replaced through the RMA process with a functioning unit or a replacement. Product - SN224550039415 GB Z790 Auros Elite - Rev 1.0
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Replies (0)SA
Shane A
1 reviews | Active since Jan 2020
7 Dec 2023, 17:59
FRONTOSA Replace My Graphics Card With Pre-used S****
I am writing this in utter disbeleof disappointment. I sent back my wonderful Gigabyte Aprus RTX3080 Xtreme Edition GPU to Frontosa in October as the card was faulty, my card is covered under a 5 year warranty. So no problem I find out how to get it to them and need to work through Progenix, Progenic has given excellent serive and support in the process. So firstly after finding the fault Frontosa thankfully replace my card with a refurbished card of the same model. Then abiut 2 weeks ago the refurbished card dies on me, at this point now I am seriously frustrated but ok it happens, so I send the card back through the same process. Now here is the problem, firstly Frontosa won't match my graphics card and want to give me an inferior disappointment of a card, the want to give the Aorus RTX 3080 Xtreme Waterforce edition. First I am not happy with this as the card us clocked lower than my previous card, the card does not have the awesome statistic LCD on the side and because the card had an AIO I need to now mount a radiator in my case for it. This for me was extremely upsetting as I was not getting the same that I had or better, I enquired why I could not get a 4070ti which is less than what I paid originally and was told they do not have buffer stock, this in itself is *******. FRONTOSA should be giving me the same or better. Now the worst part, I get this replacement piece of s**** and I can clearly see this card has been used extensively, dust all over the radiator, the radiator is damaged and what's worse the box doesn't even contain the *****s I need to mount the radiator?!?!?!? Frontosa, rhis is seriously poor service, give me the same model or better, not so pre-uswd s**** you guys have! I need help resolving this!
Helpful (0)
|Replies (0)SA
Shane A
1 reviews | Active since Jan 2020
7 Dec 2023, 17:59
FRONTOSA Replace My Graphics Card With Pre-used S****
I am writing this in utter disbeleof disappointment. I sent back my wonderful Gigabyte Aprus RTX3080 Xtreme Edition GPU to Frontosa in October as the card was faulty, my card is covered under a 5 year warranty. So no problem I find out how to get it to them and need to work through Progenix, Progenic has given excellent serive and support in the process. So firstly after finding the fault Frontosa thankfully replace my card with a refurbished card of the same model. Then abiut 2 weeks ago the refurbished card dies on me, at this point now I am seriously frustrated but ok it happens, so I send the card back through the same process. Now here is the problem, firstly Frontosa won't match my graphics card and want to give me an inferior disappointment of a card, the want to give the Aorus RTX 3080 Xtreme Waterforce edition. First I am not happy with this as the card us clocked lower than my previous card, the card does not have the awesome statistic LCD on the side and because the card had an AIO I need to now mount a radiator in my case for it. This for me was extremely upsetting as I was not getting the same that I had or better, I enquired why I could not get a 4070ti which is less than what I paid originally and was told they do not have buffer stock, this in itself is *******. FRONTOSA should be giving me the same or better. Now the worst part, I get this replacement piece of s**** and I can clearly see this card has been used extensively, dust all over the radiator, the radiator is damaged and what's worse the box doesn't even contain the *****s I need to mount the radiator?!?!?!? Frontosa, rhis is seriously poor service, give me the same model or better, not so pre-uswd s**** you guys have! I need help resolving this!
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Replies (0)SK
MC
Marc C
1 reviews | Active since Jan 2020
30 Apr 2021, 10:15
Excellent service
Excellent service everytime. okay sure now and then there are hickups but thats just other customers ordering everything minutes before i get to it (thats business for you) No complaints only great service from you guys Well done to Joshua sad he left for studies and Andrew is doing a excellent job. Great selection and great stock qty (apart from GPU's but its 2020-2022 issue world wide)
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Marc C
1 reviews | Active since Jan 2020
30 Apr 2021, 10:15
Excellent service
Excellent service everytime. okay sure now and then there are hickups but thats just other customers ordering everything minutes before i get to it (thats business for you) No complaints only great service from you guys Well done to Joshua sad he left for studies and Andrew is doing a excellent job. Great selection and great stock qty (apart from GPU's but its 2020-2022 issue world wide)
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Replies (0)LR
Louis R
1 reviews | Active since Jan 2020
23 Jul 2018, 05:07
The Worst/ Very Bad after sales service
Sales Rep quite me on a wrong laptop. The specs in the quote is not what I receive. When I contact them about it I must return the Laptop to them on my cost to get my money back. The thy promise me I will get my money back immediately. When I ask them about my money, they have a lot of excuse. An other story every time I Phone them. 3 days late I receive my money. This is in the first place false advertising and the did nothing to help my that it will cost me no money to return the product. They just cover there own asses. Real Bad after sales service. The worst service I receive from a supplier. I promise you they will not respond on this because they know they was wrong and even worst they close my account because they was wrong and I speak to loud and swearing words.
Helpful (0)
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Louis R
1 reviews | Active since Jan 2020
23 Jul 2018, 05:07
The Worst/ Very Bad after sales service
Sales Rep quite me on a wrong laptop. The specs in the quote is not what I receive. When I contact them about it I must return the Laptop to them on my cost to get my money back. The thy promise me I will get my money back immediately. When I ask them about my money, they have a lot of excuse. An other story every time I Phone them. 3 days late I receive my money. This is in the first place false advertising and the did nothing to help my that it will cost me no money to return the product. They just cover there own asses. Real Bad after sales service. The worst service I receive from a supplier. I promise you they will not respond on this because they know they was wrong and even worst they close my account because they was wrong and I speak to loud and swearing words.
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Replies (0)AW
RC
Raymond C
1 reviews | Active since Jan 2020
4 Aug 2016, 06:32
Worst service ever!
<p>Requested quote on a product, got the quote and accepted. Got the purchase order and made payment. Drove all the way from Durbanville to collect only to be told they have no stock. Lost my cool and made a scene. Was told by regional sale manager Shafeeq, that there is nothing he can do. Gave them nearly 4 days and sent emails to follow up, after no reply I followed up again. Apparently they got stock in but now i have to pay in R600 for the new price. Made a scene again seeing that i was quoted and already paid.</p> <p>Got a nice reply from Eddie that says "please close this account"</p> <p> </p> <p>What an awesome way to run a company! Do not ever use Frontosa. I can much rather recommend Pinncle Africa or Rectron.</p> <p> </p> <p>Eddie and Shafeeq are what some people might call a P03$! Frontosa are what some people might call a complete failure.</p>
Helpful (0)
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Raymond C
1 reviews | Active since Jan 2020
4 Aug 2016, 06:32
Worst service ever!
<p>Requested quote on a product, got the quote and accepted. Got the purchase order and made payment. Drove all the way from Durbanville to collect only to be told they have no stock. Lost my cool and made a scene. Was told by regional sale manager Shafeeq, that there is nothing he can do. Gave them nearly 4 days and sent emails to follow up, after no reply I followed up again. Apparently they got stock in but now i have to pay in R600 for the new price. Made a scene again seeing that i was quoted and already paid.</p> <p>Got a nice reply from Eddie that says "please close this account"</p> <p> </p> <p>What an awesome way to run a company! Do not ever use Frontosa. I can much rather recommend Pinncle Africa or Rectron.</p> <p> </p> <p>Eddie and Shafeeq are what some people might call a P03$! Frontosa are what some people might call a complete failure.</p>
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