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Furnicraft
Unclaimed Business
F
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBM
BANELE M
1 reviews | Active since Jan 2020
31 Jul 2021, 15:53
Horrific services, don't waste your money
Disappointing and frustrating service is just an understatement with homelift craft I've been waiting for my tv stand and coffee table for more than 30 days now ,I've taken leave days to avail myself from the false delivery dates they have given me only to be left Disappointed those are days that I could have used for family emergencies or I could have been compensated for those days they are an untrustworthy company that is quick to take customers money but they fail to deliver on the services, today is Saturday 31st July I took leave from work just to wait for their delivery which I was promised will arrive today at around 4 pm and guess what it didn't arrive ,am going to their offices on Monday to request my full payment because I nolonger trust them to fulfill nothing.
Helpful (0)
|Replies (0)BM
BANELE M
1 reviews | Active since Jan 2020
31 Jul 2021, 15:53
Horrific services, don't waste your money
Disappointing and frustrating service is just an understatement with homelift craft I've been waiting for my tv stand and coffee table for more than 30 days now ,I've taken leave days to avail myself from the false delivery dates they have given me only to be left Disappointed those are days that I could have used for family emergencies or I could have been compensated for those days they are an untrustworthy company that is quick to take customers money but they fail to deliver on the services, today is Saturday 31st July I took leave from work just to wait for their delivery which I was promised will arrive today at around 4 pm and guess what it didn't arrive ,am going to their offices on Monday to request my full payment because I nolonger trust them to fulfill nothing.
0
Replies (0)BF
Bronwin F
1 reviews | Active since Jan 2020
9 Oct 2019, 09:05
Furnicraft - Bad for business , becareful
I took out a lay-by at furnicraft in Ottery in April 2017, I advised the sales consultant named Fatima that I am planning on doing home renovations and I see the slide under bed which I want for the new extended bedroom that I’m planning on building on special for R3500.00. I explained to her that I'm not sure how long the renovations will take place but I would like to lay-by the bed and pay it off so that by the time the renovations are complete then the bed is finished paid and ready to collect. I furthermore asked her advice on the matter, I asked her that should the bed be paid in full and the renovations not be done will I be liable for storage fees and she had advised me that it would be best to pay as much of the lay-by as possible and then just to withhold a small balance amount and pay the difference once the renovations are done as the store will manufacture the bed as soon as the balance are paid in full and we both agreed that , that would be our way forward. During the time I made regular payments up until I had a hold up / disappointment with the renovation. I went into the store and explained the situation and I was reassured that everything is still as planned. November 2018 I phoned into the in store and spoke to Fatima again, I explained to her that my renovations is almost done and that I would like to confirm the balance on my layby as I will be coming into the store to make the settling payment and she confirmed that the closing payment for the lay-by is R1000.00 (one thousand rand), I still questioned her and told her that my closing balance should be R500.00 (Five hundred rand). When I went into the store to go and settle the account, Fatima had given me some shocking news before I could even dispute the closing balance amount. She told me that the lay-by had been kicked out as it had expired. I was so surprised because I received no notification that the lay-bye is going to be not kicked out nor have she notified me about this when we had the telephonic discussion. I was given the option to either pay the current price of R5500 / R5550 or to get back a 90% refund from what had been paid as they keeping 10% of the payment amount. I insisted on speaking to her manager and she kept on telling me she will speak to the manager and hear what the manager has to say and get back to me. Twice thereafter I went to the store and she still refused to give me the managers contact details. Eventually I got the managers contact number phoned and spoke to Rushana who had advised me to send the manager an email. I’ve sent the manager Ghayat an email but no reply. I went back to the store and Fatima still wouldn’t allow me to speak to the manager she phoned in front of me and claimed the manager’s office phone was off due to load shedding. When I took out my cell and dialled the number the phone was ringing. After a long back and forth debate the manager had agreed that I should get an avadavat and take it into the store and they will refund my lay-by amount in full. I done that only to be then told that the total payment I’ve made was R2000.000 (two thousand rand). The total payments I made was R3000.00 ( three thousand rand) but when I phoned in Fatima told me that my total payments made was R2500.00 ( two thousand five hundred ) and now that I need to get my refund the manager is telling me that my total payments is R2000.00. I have sent several emails to the manager and received no reply, I even went back to the store only to discover that the store had moved. I am disappointed in the unethical service I received, I paid my lay-by in good faith that I could trust to receive excellent of service and trusted that the people I am dealing with I am able to trust. I want back my R3000.00 from furnicraft and will no longer do business with them in future.
Helpful (0)
|Replies (0)BF
Bronwin F
1 reviews | Active since Jan 2020
9 Oct 2019, 09:05
Furnicraft - Bad for business , becareful
I took out a lay-by at furnicraft in Ottery in April 2017, I advised the sales consultant named Fatima that I am planning on doing home renovations and I see the slide under bed which I want for the new extended bedroom that I’m planning on building on special for R3500.00. I explained to her that I'm not sure how long the renovations will take place but I would like to lay-by the bed and pay it off so that by the time the renovations are complete then the bed is finished paid and ready to collect. I furthermore asked her advice on the matter, I asked her that should the bed be paid in full and the renovations not be done will I be liable for storage fees and she had advised me that it would be best to pay as much of the lay-by as possible and then just to withhold a small balance amount and pay the difference once the renovations are done as the store will manufacture the bed as soon as the balance are paid in full and we both agreed that , that would be our way forward. During the time I made regular payments up until I had a hold up / disappointment with the renovation. I went into the store and explained the situation and I was reassured that everything is still as planned. November 2018 I phoned into the in store and spoke to Fatima again, I explained to her that my renovations is almost done and that I would like to confirm the balance on my layby as I will be coming into the store to make the settling payment and she confirmed that the closing payment for the lay-by is R1000.00 (one thousand rand), I still questioned her and told her that my closing balance should be R500.00 (Five hundred rand). When I went into the store to go and settle the account, Fatima had given me some shocking news before I could even dispute the closing balance amount. She told me that the lay-by had been kicked out as it had expired. I was so surprised because I received no notification that the lay-bye is going to be not kicked out nor have she notified me about this when we had the telephonic discussion. I was given the option to either pay the current price of R5500 / R5550 or to get back a 90% refund from what had been paid as they keeping 10% of the payment amount. I insisted on speaking to her manager and she kept on telling me she will speak to the manager and hear what the manager has to say and get back to me. Twice thereafter I went to the store and she still refused to give me the managers contact details. Eventually I got the managers contact number phoned and spoke to Rushana who had advised me to send the manager an email. I’ve sent the manager Ghayat an email but no reply. I went back to the store and Fatima still wouldn’t allow me to speak to the manager she phoned in front of me and claimed the manager’s office phone was off due to load shedding. When I took out my cell and dialled the number the phone was ringing. After a long back and forth debate the manager had agreed that I should get an avadavat and take it into the store and they will refund my lay-by amount in full. I done that only to be then told that the total payment I’ve made was R2000.000 (two thousand rand). The total payments I made was R3000.00 ( three thousand rand) but when I phoned in Fatima told me that my total payments made was R2500.00 ( two thousand five hundred ) and now that I need to get my refund the manager is telling me that my total payments is R2000.00. I have sent several emails to the manager and received no reply, I even went back to the store only to discover that the store had moved. I am disappointed in the unethical service I received, I paid my lay-by in good faith that I could trust to receive excellent of service and trusted that the people I am dealing with I am able to trust. I want back my R3000.00 from furnicraft and will no longer do business with them in future.
0
Replies (0)NF
Nadeemah F
1 reviews | Active since Jan 2020
18 Jun 2019, 07:35
What happened to customer service
This use to be a trusted brand, with great quality and service, the standards for this company has dropped dramatically and is utterly disgusting. I'm currently waiting on a refund which they are refusing to give me due to me not having my proof of payment, even though they have a copy with all my information, they still refusing to give me my money. It was never communicated that I needed my copy, they also didn't require the copy when the goods were collected, yet when I now need to get my money back, now they need the original copy. I have lost all faith in this brand and wotm recommend it to anyone
Helpful (0)
|Replies (0)NF
Nadeemah F
1 reviews | Active since Jan 2020
18 Jun 2019, 07:35
What happened to customer service
This use to be a trusted brand, with great quality and service, the standards for this company has dropped dramatically and is utterly disgusting. I'm currently waiting on a refund which they are refusing to give me due to me not having my proof of payment, even though they have a copy with all my information, they still refusing to give me my money. It was never communicated that I needed my copy, they also didn't require the copy when the goods were collected, yet when I now need to get my money back, now they need the original copy. I have lost all faith in this brand and wotm recommend it to anyone
0
Replies (0)RD
Rushdiyah D
1 reviews | Active since Jan 2020
23 May 2019, 12:15
Furnicraft mattress of poor quality
I purchased a double bunk in August 2018. To start off, the double bunks had glossy paint marks on as if it was touched up after it was sprayed. Luckily they attended to it until I was happy, At the same time I ordered 2 mattresses which I collected after setting up the double bunk which I was told was of better quality than a mattress purchased earlier in the year. Well I purchased it and decided to give it a chance, bit when you have tween kids sleeping on it, they cant really tell you whether it is ok or not. 9 months later one can feel the base when you sit at the end of the bed (which only happened by chance as I went to sit there) and after advising HO they told me I was suppose to advise by 6 months yet there is no T&C on the invoice,. word or advise don't waste R700!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
|Replies (0)RD
Rushdiyah D
1 reviews | Active since Jan 2020
23 May 2019, 12:15
Furnicraft mattress of poor quality
I purchased a double bunk in August 2018. To start off, the double bunks had glossy paint marks on as if it was touched up after it was sprayed. Luckily they attended to it until I was happy, At the same time I ordered 2 mattresses which I collected after setting up the double bunk which I was told was of better quality than a mattress purchased earlier in the year. Well I purchased it and decided to give it a chance, bit when you have tween kids sleeping on it, they cant really tell you whether it is ok or not. 9 months later one can feel the base when you sit at the end of the bed (which only happened by chance as I went to sit there) and after advising HO they told me I was suppose to advise by 6 months yet there is no T&C on the invoice,. word or advise don't waste R700!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0
Replies (0)JR
Janice R
1 reviews | Active since Jan 2020
7 May 2019, 13:23
Misinformed Laybye Terms and Conditions
Goodday, I hope you can help me. My family and I placed a laybye a long while back and was reassured at both your Tokai and Ottery stores that our laybye never expires. Well yesterday on wanting to finish the laybye my husband was told that they cannot find our laybye and that must mean it expired. The lady who helped him was very unhelpful and not customer friendly. Unfortunately we were not able to finish our laybye sooner as my husband is currently unemployed. Please advise on way forward. If I have correct we were R100 short of paying our full laybye - to loose nearly R3000 due to being misinformed? Be blessed!
Helpful (0)
|Replies (0)JR
Janice R
1 reviews | Active since Jan 2020
7 May 2019, 13:23
Misinformed Laybye Terms and Conditions
Goodday, I hope you can help me. My family and I placed a laybye a long while back and was reassured at both your Tokai and Ottery stores that our laybye never expires. Well yesterday on wanting to finish the laybye my husband was told that they cannot find our laybye and that must mean it expired. The lady who helped him was very unhelpful and not customer friendly. Unfortunately we were not able to finish our laybye sooner as my husband is currently unemployed. Please advise on way forward. If I have correct we were R100 short of paying our full laybye - to loose nearly R3000 due to being misinformed? Be blessed!
0
Replies (0)JK
Johan K
1 reviews | Active since Jan 2020
21 Feb 2019, 11:52
BAD SERVICE AND BULL****TING TO CLIENTS
BAD SERVICEAND LYING AND BULL****TING at the Brackenfell Branch. Purchase a chest of draws on 27/12/2019 and still did not received it. They don't come back to the customer. On 12 Feb 2019 they let my wife know that the chest of draws is finish but they send it back to the factory because it is damage. Promise that the next day they will have a new one. Next day Shop and Factory phone and tell my wife because of the LOAD SHEDDING they can not deliver, WHAT THE FUCF DOES THE LOAD SHEDDING HAVE TO DO WITH A DELIVERY !!!!!!!!!!!!!!!! They will let her know when it will be at the Branch. Yesterday we had to phone again, still no chest of draws at the branch. My wife cancelled it and asked for her money back, can you believe the following "WE DONT HAVE CASH MONEY ON THE PREMISE SHE MUST WAIT TILL THEY HAVE A CASH SALE AGAIN, What the **** !!!!!!!!!!!!!!!!!!!!!!!!!! When I phone today , still the same story. I told them I want my money back today. Still no feedback. This is the worse service I ever received from a company.
Helpful (0)
|Replies (0)JK
Johan K
1 reviews | Active since Jan 2020
21 Feb 2019, 11:52
BAD SERVICE AND BULL****TING TO CLIENTS
BAD SERVICEAND LYING AND BULL****TING at the Brackenfell Branch. Purchase a chest of draws on 27/12/2019 and still did not received it. They don't come back to the customer. On 12 Feb 2019 they let my wife know that the chest of draws is finish but they send it back to the factory because it is damage. Promise that the next day they will have a new one. Next day Shop and Factory phone and tell my wife because of the LOAD SHEDDING they can not deliver, WHAT THE FUCF DOES THE LOAD SHEDDING HAVE TO DO WITH A DELIVERY !!!!!!!!!!!!!!!! They will let her know when it will be at the Branch. Yesterday we had to phone again, still no chest of draws at the branch. My wife cancelled it and asked for her money back, can you believe the following "WE DONT HAVE CASH MONEY ON THE PREMISE SHE MUST WAIT TILL THEY HAVE A CASH SALE AGAIN, What the **** !!!!!!!!!!!!!!!!!!!!!!!!!! When I phone today , still the same story. I told them I want my money back today. Still no feedback. This is the worse service I ever received from a company.
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Replies (0)SQ
Sandra Q
1 reviews | Active since Jan 2020
12 Feb 2019, 07:16
Bad service Furnicraft Brackenfell
On the 12th January in was at the Furnicraft in Brackenfell. I ordered and paid cash for a baby cot. The salesman told me it would take 15 days till it would be ready. It's now the 12th February and still no cot. I call almost every day and they keep saying they will get back to me but they never do. I am so frustrated my baby is coming soon and there is no bed for him. I am close to demanding my money back. I will not recommend them to anyone
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Sandra Q
1 reviews | Active since Jan 2020
12 Feb 2019, 07:16
Bad service Furnicraft Brackenfell
On the 12th January in was at the Furnicraft in Brackenfell. I ordered and paid cash for a baby cot. The salesman told me it would take 15 days till it would be ready. It's now the 12th February and still no cot. I call almost every day and they keep saying they will get back to me but they never do. I am so frustrated my baby is coming soon and there is no bed for him. I am close to demanding my money back. I will not recommend them to anyone
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Replies (0)LB
Lindsay B
1 reviews | Active since Jan 2020
17 Jan 2019, 08:10
Avoid this company
I ordered a bed in Dec and paid in full. Called in Jan to follow up - they informed me that factory would open in the following week. Called back two weeks later the factory still had not opened and they coincidentally "opened today" so although I paid who knows when I will get what I paid for. Do not pay for furniture that you have ordered - only order COD with this company . Their factory opening seems to move around to enable them not to deliver or to sort out their cashflow. Called their customer service number - no one answers - beware - you might lose your hard earned cash!
Helpful (0)
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Lindsay B
1 reviews | Active since Jan 2020
17 Jan 2019, 08:10
Avoid this company
I ordered a bed in Dec and paid in full. Called in Jan to follow up - they informed me that factory would open in the following week. Called back two weeks later the factory still had not opened and they coincidentally "opened today" so although I paid who knows when I will get what I paid for. Do not pay for furniture that you have ordered - only order COD with this company . Their factory opening seems to move around to enable them not to deliver or to sort out their cashflow. Called their customer service number - no one answers - beware - you might lose your hard earned cash!
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