F
Fury
Unclaimed Business
F
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLN
Lethiwe N
1 reviews | Active since Jan 2020
5 Jul 2022, 13:05
Unacceptable Service and lies
My father sent through his vehicle for repairs last year, a Dodge Journey. Your company based in Arbour Crossing- Amanzimtoti, through your consultant, Ashley stripped and referred the vehicle to Gearbox Centre where they replaced the gearbox, tested it and said it was ok. Putting aside that the car was also damaged at the Gearbox centre due to the July 2021 riots, the car was received by my father where he made payment for the work done on the 19th of August 2021. He drove it for 2-3 months, only to have the same problem occur, he took it back to your company and had it “fixed” the second time. About three months later the same problem came back and your company claimed to “fix” it again, now for the 3rd time. On 8 May 2022, my father experienced the same issue, now for the 4th time. He parked the vehicle and has been awaiting advice from the dealer in Amanzizmtoti with the email: jeffg@fury.co.za which he has not had any feedback to date. If we knew that we were dealing with a bunch of rogues, the vehicle would have been taken to a different place which could possibly give us better assistance. Someone here is either not doing their job correctly or you go out bluffing your brand loyal clients. Which BOTH would be very disappointing. My father is elderly and definitely DOES NOT need this inconvenience from you. I hope you actually DO something!
Helpful (0)
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Lethiwe N
1 reviews | Active since Jan 2020
5 Jul 2022, 13:05
Unacceptable Service and lies
My father sent through his vehicle for repairs last year, a Dodge Journey. Your company based in Arbour Crossing- Amanzimtoti, through your consultant, Ashley stripped and referred the vehicle to Gearbox Centre where they replaced the gearbox, tested it and said it was ok. Putting aside that the car was also damaged at the Gearbox centre due to the July 2021 riots, the car was received by my father where he made payment for the work done on the 19th of August 2021. He drove it for 2-3 months, only to have the same problem occur, he took it back to your company and had it “fixed” the second time. About three months later the same problem came back and your company claimed to “fix” it again, now for the 3rd time. On 8 May 2022, my father experienced the same issue, now for the 4th time. He parked the vehicle and has been awaiting advice from the dealer in Amanzizmtoti with the email: jeffg@fury.co.za which he has not had any feedback to date. If we knew that we were dealing with a bunch of rogues, the vehicle would have been taken to a different place which could possibly give us better assistance. Someone here is either not doing their job correctly or you go out bluffing your brand loyal clients. Which BOTH would be very disappointing. My father is elderly and definitely DOES NOT need this inconvenience from you. I hope you actually DO something!
0
Replies (0)SM
Sipho M
1 reviews | Active since Jan 2020
8 Jun 2022, 08:11
Your Influence is determined by how how abundantly you place other people’s interests first! Shout Out to Ford Fury Sunninghill
I absolutely like it when a business responds well to tracking its customer satisfaction ratings. Last week I took my 2008 Ford Ranger for service and the guy servicing me Ismaeel was personably and caring. I was impressed but thought to myself this is to be expected. Ismaeel kept me informed as to where the status of the vehicle was and informed me as what the service people were saying about my car. Later that day Noman Ford Fury’s wonderful and respectful driver called to tell me the car is ready may he come pick me up. I agreed and he came to pick me up! What really blew my mind was totally unexpected a week after receiving my vehicle Ismaeel sends me a thank you letter in which he appreciates me servicing my Ford with them and promises that should I be in anyway or form be unhappy about his service or the work done to my car I should not hesitate to inform the dealer. That is what customer service is all about, and Ismaeel has lifted my spirits. There is hope yet for this country! Thank you to Ismaeel and to Ford Fury Sunninghill.
Helpful (0)
|Replies (0)SM
Sipho M
1 reviews | Active since Jan 2020
8 Jun 2022, 08:11
Your Influence is determined by how how abundantly you place other people’s interests first! Shout Out to Ford Fury Sunninghill
I absolutely like it when a business responds well to tracking its customer satisfaction ratings. Last week I took my 2008 Ford Ranger for service and the guy servicing me Ismaeel was personably and caring. I was impressed but thought to myself this is to be expected. Ismaeel kept me informed as to where the status of the vehicle was and informed me as what the service people were saying about my car. Later that day Noman Ford Fury’s wonderful and respectful driver called to tell me the car is ready may he come pick me up. I agreed and he came to pick me up! What really blew my mind was totally unexpected a week after receiving my vehicle Ismaeel sends me a thank you letter in which he appreciates me servicing my Ford with them and promises that should I be in anyway or form be unhappy about his service or the work done to my car I should not hesitate to inform the dealer. That is what customer service is all about, and Ismaeel has lifted my spirits. There is hope yet for this country! Thank you to Ismaeel and to Ford Fury Sunninghill.
0
Replies (0)MM
Muano M
1 reviews | Active since Jan 2020
29 Apr 2022, 13:49
Dishonest people
I bought a 220i bmw at fury richards bay last week it was delivered to woodmead Isuzu Friday sat I went to fetch the car before I even got into the car I saw a bubble on front left tyre I called the sales man prince told him I saw a bubble and moisture front left headlight he advised to on the lights while driving which helped for now Prince promised to take care of everything because he wanted to push sales I have been trying to contact him about the bubble on the tyre since he promised to Get it sorted by Monday today he is telling me the manager and the guys who delivered the car checked it before everything was fine but when I Got to the garage to fetch the car first thing I noticed was a bubble and moisture
Helpful (0)
|Replies (0)MM
Muano M
1 reviews | Active since Jan 2020
29 Apr 2022, 13:49
Dishonest people
I bought a 220i bmw at fury richards bay last week it was delivered to woodmead Isuzu Friday sat I went to fetch the car before I even got into the car I saw a bubble on front left tyre I called the sales man prince told him I saw a bubble and moisture front left headlight he advised to on the lights while driving which helped for now Prince promised to take care of everything because he wanted to push sales I have been trying to contact him about the bubble on the tyre since he promised to Get it sorted by Monday today he is telling me the manager and the guys who delivered the car checked it before everything was fine but when I Got to the garage to fetch the car first thing I noticed was a bubble and moisture
0
Replies (0)mS
mantoa S
1 reviews | Active since Jan 2020
11 Nov 2021, 06:42
Bad service
What bad customer service we received from a lady at Fury ford fourways. I know very well i booled and requested courtesy car because i booked on monday and on my online request. I asked for the car and was called by some guy who confirmed he can only arrange it for thursday. Need to book in advance. I had no problem with that. The stinking customer service received from the lady this morning when she said *there is no car for you*. She didnt even bother to check the books and also see who booked the app. Im disaapointed.
Helpful (0)
|Replies (0)mS
mantoa S
1 reviews | Active since Jan 2020
11 Nov 2021, 06:42
Bad service
What bad customer service we received from a lady at Fury ford fourways. I know very well i booled and requested courtesy car because i booked on monday and on my online request. I asked for the car and was called by some guy who confirmed he can only arrange it for thursday. Need to book in advance. I had no problem with that. The stinking customer service received from the lady this morning when she said *there is no car for you*. She didnt even bother to check the books and also see who booked the app. Im disaapointed.
0
Replies (0)RZ
Renier Z
1 reviews | Active since Jan 2020
9 Nov 2021, 11:50
DISHONESTY? | FURY HAVAL WOODMEAD
The history: We purchased a vehicle form Fury Haval (Woordmead) less than 1 Year ago (Dec'20). We had no problems (or found none), the day we test drove the car. We were also told that it was in a minor fender bender, which was fine with us. Everything was "perfect". a Week later we were able to go fetch the car from the dealership... We could drive the car home, but they said they need to come fetch it from us to resolve some minor issues they still need to fix with the fenders. 2 Days later they delivered the car back to us and I inspected the car, and found that the front and back wheel arch trim was loose, as well as some side skirting. I think it was due to the fact that there were WOOD *****s used to attach this trimming. We phoned them, and they came to collect the car to have this fixed (again)... a few days later we got the car back.... But nothing has changed... The trim was put back the exact same way, but more cosmetically pleasing (still wood *****s used)... We couldn't send the car back as we had 1 day left to leave for holiday... We made peace with this issues while on holiday and we left the car as is. NOW... a couple months later the radio stops working and the driver seat-belt starts giving issues. We took the car to a service department and found that both the radio and seat-belt had to be replaced. This amounts close to 30k. Apparently the warranty does not cover this at all... and Fury's response was "There is nothing we can do. I am sorry". Thanks for trying so hard Fury! I don't know if we're in the wrong and that we'll have to take responsibility for this issues... I'm just a bit confused... Should a car with less than 80k on the clock have these issues? Or was the "minor fender bender" the cause of this? Who is responsible? Is there anyone that can advise as to what steps i can take? (if there is steps to be taken)
Helpful (0)
|Replies (0)RZ
Renier Z
1 reviews | Active since Jan 2020
9 Nov 2021, 11:50
DISHONESTY? | FURY HAVAL WOODMEAD
The history: We purchased a vehicle form Fury Haval (Woordmead) less than 1 Year ago (Dec'20). We had no problems (or found none), the day we test drove the car. We were also told that it was in a minor fender bender, which was fine with us. Everything was "perfect". a Week later we were able to go fetch the car from the dealership... We could drive the car home, but they said they need to come fetch it from us to resolve some minor issues they still need to fix with the fenders. 2 Days later they delivered the car back to us and I inspected the car, and found that the front and back wheel arch trim was loose, as well as some side skirting. I think it was due to the fact that there were WOOD *****s used to attach this trimming. We phoned them, and they came to collect the car to have this fixed (again)... a few days later we got the car back.... But nothing has changed... The trim was put back the exact same way, but more cosmetically pleasing (still wood *****s used)... We couldn't send the car back as we had 1 day left to leave for holiday... We made peace with this issues while on holiday and we left the car as is. NOW... a couple months later the radio stops working and the driver seat-belt starts giving issues. We took the car to a service department and found that both the radio and seat-belt had to be replaced. This amounts close to 30k. Apparently the warranty does not cover this at all... and Fury's response was "There is nothing we can do. I am sorry". Thanks for trying so hard Fury! I don't know if we're in the wrong and that we'll have to take responsibility for this issues... I'm just a bit confused... Should a car with less than 80k on the clock have these issues? Or was the "minor fender bender" the cause of this? Who is responsible? Is there anyone that can advise as to what steps i can take? (if there is steps to be taken)
0
Replies (0)JL
Johan L
1 reviews | Active since Jan 2020
17 Aug 2021, 09:49
BAD SERVICE FURY FORD MIDRAND
Heard so many great things about this Dealership. Am currently a Ford owner - but had such bad service until now. Thought I would give the Brand one more try. They advertised an Everest 2.2 TDCi XLS. Went to the Dealership from Pta North yesterday. The Sales Exec had NO idea what I was talking about. Eventually got the feedback that they are still waiting for the stock. This after we had to ask to be served. Really sad - but confirmed that I am done with the Brand. Went to Toyota across the street where I got excellent service.
Helpful (0)
|Replies (0)JL
Johan L
1 reviews | Active since Jan 2020
17 Aug 2021, 09:49
BAD SERVICE FURY FORD MIDRAND
Heard so many great things about this Dealership. Am currently a Ford owner - but had such bad service until now. Thought I would give the Brand one more try. They advertised an Everest 2.2 TDCi XLS. Went to the Dealership from Pta North yesterday. The Sales Exec had NO idea what I was talking about. Eventually got the feedback that they are still waiting for the stock. This after we had to ask to be served. Really sad - but confirmed that I am done with the Brand. Went to Toyota across the street where I got excellent service.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 May 2021, 09:36
Shocking service from Honda Fury Pmb
I bought a demo/used Honda Jazz at the end of March 2021. I went through two sales people at the branch in the space of a week. Handover was done at Fury Ptn as I couldn't drive to PMB. The initial sales invoice had the incorrect mileage. They had it listed at a lower mileage, which is how it was advertised. Handover was rushed, their finance person was off at month end, I had to rely on the finance person at Fury Ptn to assist where possible. It took me 2 weeks to get it amended. I had to go to the dealer principle who only called back as I threatened to escalate the matter. I have waited since then for my new registration. I was eventually called back to tell me the COR had expired. I discussed arrangements and it's now been two weeks. The entire process has been painful due to shocking service and poor management.
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Anonymous
1 reviews | Active since Jan 2020
21 May 2021, 09:36
Shocking service from Honda Fury Pmb
I bought a demo/used Honda Jazz at the end of March 2021. I went through two sales people at the branch in the space of a week. Handover was done at Fury Ptn as I couldn't drive to PMB. The initial sales invoice had the incorrect mileage. They had it listed at a lower mileage, which is how it was advertised. Handover was rushed, their finance person was off at month end, I had to rely on the finance person at Fury Ptn to assist where possible. It took me 2 weeks to get it amended. I had to go to the dealer principle who only called back as I threatened to escalate the matter. I have waited since then for my new registration. I was eventually called back to tell me the COR had expired. I discussed arrangements and it's now been two weeks. The entire process has been painful due to shocking service and poor management.
0
Replies (0)BL
Botshelo L
1 reviews | Active since Jan 2020
12 May 2021, 06:58
Dishonesty
I’ve experienced a bad customer service and dishonesty from Ford Fury Midrand on the 10/05/2021... I had left a brand new phone which was in box in the car where it won’t be easy to find but now the phone is not there and am being told that because I’ve signed the form that I’ve removed the valuables in my car they can’t be held responsible but does that give the staff the authority to take whatever they find in clients car?
Helpful (0)
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Botshelo L
1 reviews | Active since Jan 2020
12 May 2021, 06:58
Dishonesty
I’ve experienced a bad customer service and dishonesty from Ford Fury Midrand on the 10/05/2021... I had left a brand new phone which was in box in the car where it won’t be easy to find but now the phone is not there and am being told that because I’ve signed the form that I’ve removed the valuables in my car they can’t be held responsible but does that give the staff the authority to take whatever they find in clients car?
0
Replies (0)