FD
Futon Dreams
Unclaimed Business
FD
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceL
Lauren
1 reviews | Active since Jan 2020
27 Jan 2025, 09:24
After a bumpy start to the seasonal Xmas orders (because I procrastinated on things) the futon was delivered and received within the the promised timeframe
After a bumpy start to the seasonal Xmas orders (because I procrastinated on things) the futon was delivered and received within the the promised timeframe. Thank you to Futon Dreams team. The receiver loved the purchase and he says he looks forward to including it as part of his new furniture when he moves out, also to fulfill his minimalist aesthetic goals.
Helpful (0)
|Replies (0)L
Lauren
1 reviews | Active since Jan 2020
27 Jan 2025, 09:24
After a bumpy start to the seasonal Xmas orders (because I procrastinated on things) the futon was delivered and received within the the promised timeframe
After a bumpy start to the seasonal Xmas orders (because I procrastinated on things) the futon was delivered and received within the the promised timeframe. Thank you to Futon Dreams team. The receiver loved the purchase and he says he looks forward to including it as part of his new furniture when he moves out, also to fulfill his minimalist aesthetic goals.
0
Replies (0)L
Lauren
1 reviews | Active since Jan 2020
24 Dec 2024, 15:22
I bought the double Futon special, emailed the POP as instructed and haven't heard anything for the past 40 hours
I bought the double Futon special, emailed the POP as instructed and haven't heard anything for the past 40 hours. Not even a single acknowledgement of the POP receipt. When I try to call the number, it's either someone fami**** with the company, but not associated with it, that answers the phone. Or, you go straight to voicemail using a different number of theirs. Emails go answered until you're eventually pushed to file an NC complaint. Thanks for nothing!
Helpful (0)
|Replies (0)L
Lauren
1 reviews | Active since Jan 2020
24 Dec 2024, 15:22
I bought the double Futon special, emailed the POP as instructed and haven't heard anything for the past 40 hours
I bought the double Futon special, emailed the POP as instructed and haven't heard anything for the past 40 hours. Not even a single acknowledgement of the POP receipt. When I try to call the number, it's either someone fami**** with the company, but not associated with it, that answers the phone. Or, you go straight to voicemail using a different number of theirs. Emails go answered until you're eventually pushed to file an NC complaint. Thanks for nothing!
0
Replies (0)BB
Belinda B
1 reviews | Active since Jan 2020
30 Nov 2020, 13:13
Service can make or break a business
Just a heads up regarding the company Futon Dreams . They get their beds from Beds on line and don't be fooled , they also make a markup on price by R1000.00. I went to futon dreams under the impression that they make the beds however they are a third party supplier. So in future dont let this company fool you . go direct to their suppliers who are beds-on-line. I will never do business with them ever again. The order was placed on the 11th Nov and only received the correct bed on the 30th . They never phone you back and you have to beg them to get an answer. We as the public would like to support smaller businesses but not when they try and rip you off . So public be aware on how these people function. I will never do business with them again nor ever refer any customers to this company. VERY BAD EXPERIANCE!!!
Helpful (0)
|Replies (0)BB
Belinda B
1 reviews | Active since Jan 2020
30 Nov 2020, 13:13
Service can make or break a business
Just a heads up regarding the company Futon Dreams . They get their beds from Beds on line and don't be fooled , they also make a markup on price by R1000.00. I went to futon dreams under the impression that they make the beds however they are a third party supplier. So in future dont let this company fool you . go direct to their suppliers who are beds-on-line. I will never do business with them ever again. The order was placed on the 11th Nov and only received the correct bed on the 30th . They never phone you back and you have to beg them to get an answer. We as the public would like to support smaller businesses but not when they try and rip you off . So public be aware on how these people function. I will never do business with them again nor ever refer any customers to this company. VERY BAD EXPERIANCE!!!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Jun 2017, 06:48
Great product
<p>Really great product. The advert on the website is quite a clear depiction of the product. At first I was worried as the company is completely online and does not have a showroom, but was reassured by the owner (Sarah) who is extremely great with returning emails and getting back to you with any queries. My only mistake was ordering just before the Easter holidays, which led to a spiralling delay in delivery (nearly triple the set duration). Luckily I was not in desperate need of it.</p> <p> </p> <p>I am quite satisfied by the quality, and would very likely consider ordering another one.</p> <p>P.S. @Sarah - you will probably be hearing from me soon :).</p>
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Jun 2017, 06:48
Great product
<p>Really great product. The advert on the website is quite a clear depiction of the product. At first I was worried as the company is completely online and does not have a showroom, but was reassured by the owner (Sarah) who is extremely great with returning emails and getting back to you with any queries. My only mistake was ordering just before the Easter holidays, which led to a spiralling delay in delivery (nearly triple the set duration). Luckily I was not in desperate need of it.</p> <p> </p> <p>I am quite satisfied by the quality, and would very likely consider ordering another one.</p> <p>P.S. @Sarah - you will probably be hearing from me soon :).</p>
0
Replies (0)DD
Dimitar D
1 reviews | Active since Jan 2020
19 May 2015, 05:33
They stepped up and replaced the badly made order
Management at Futon Dreams contacted me shortly after the complaint I wrote on this website a few months ago. They offered to replace the badly crafted bed base free of charge. The new bed base is great quality compared to the first one received. The timber has mitred edges and is sanded down properly. All the scr ews are in place, and none of them stick out dangerously, which is great. Hopefully Futon Dreams have permanently sorted out their production line.
Helpful (0)
|Replies (0)DD
Dimitar D
1 reviews | Active since Jan 2020
19 May 2015, 05:33
They stepped up and replaced the badly made order
Management at Futon Dreams contacted me shortly after the complaint I wrote on this website a few months ago. They offered to replace the badly crafted bed base free of charge. The new bed base is great quality compared to the first one received. The timber has mitred edges and is sanded down properly. All the scr ews are in place, and none of them stick out dangerously, which is great. Hopefully Futon Dreams have permanently sorted out their production line.
0
Replies (0)DD
Dimitar D
1 reviews | Active since Jan 2020
10 Mar 2015, 10:00
Terrible Work/Craftsmanship
I ordered a Futon base and Mat from [URL Removed] The Mat was fine, however the base (made from untreated Pine) was really badly made. For starters, four screws were missing, while others stuck out (not screwed in properly) or were too deeply screwed in, such that the pointy end of the screw ended up sticking out of the other side of the pine boards! The hinges used are way too small for their application, and the screws holding them into place also stick out the back of the pine boards by about 3-5mm. One of the hinges had been screwed onto a knot in the wood, and subsequently the knot had been dislodged. How can you miss that? Now there is a screw sticking out into the air. Some of the pine boards have a very rough finish (rough sawn), while others are a lot finer. I.e. there is an inconsistency of material quality. Overall, the Pine base is a dreadful piece of work, as if assembled by drunk monkeys. Luckily nobody will see it, and luckily there are no small children or animals around to get stabbed by all the screws! I DO NOT RECOMMEND BUYING FROM THESE PEOPLE.
Helpful (0)
|Replies (0)DD
Dimitar D
1 reviews | Active since Jan 2020
10 Mar 2015, 10:00
Terrible Work/Craftsmanship
I ordered a Futon base and Mat from [URL Removed] The Mat was fine, however the base (made from untreated Pine) was really badly made. For starters, four screws were missing, while others stuck out (not screwed in properly) or were too deeply screwed in, such that the pointy end of the screw ended up sticking out of the other side of the pine boards! The hinges used are way too small for their application, and the screws holding them into place also stick out the back of the pine boards by about 3-5mm. One of the hinges had been screwed onto a knot in the wood, and subsequently the knot had been dislodged. How can you miss that? Now there is a screw sticking out into the air. Some of the pine boards have a very rough finish (rough sawn), while others are a lot finer. I.e. there is an inconsistency of material quality. Overall, the Pine base is a dreadful piece of work, as if assembled by drunk monkeys. Luckily nobody will see it, and luckily there are no small children or animals around to get stabbed by all the screws! I DO NOT RECOMMEND BUYING FROM THESE PEOPLE.
0
Replies (0)