No delivery ok feel free to return the items....

I ordered my shelving 25 November, delivery promise 7 to 14 working days and I received a confirmation email then nothing, I sent an email 12 December enquiring about my order, no reply. constantly checking the order status and still in "confirmed" no link to any shipping information, I sent another email 17 December as the status had not changed and no response to my previous email and message the WhatsApp number, they guys on WhatsApp were very apologetic and escalated the issue. later on the 17th I got an email that now had a link to the shipping, it was dispatched 10 December I was checked in on the floor on 15 December, nothing further. that evening I got a WhatsApp from Jeff, stating their delivery is 3 to 15 days and my order was sent within 11days all communication was sent and delivered successfully and if you are so unhappy please feel free to return the goods as they value thier customer satisfaction... clearly not...so rude, I can not return items I have not received... first and last time I ever buy from these guys. the website says delivery in 7 to 14 days... this is misrepresented as they dispatched on day 11... let's see how long it takes them to actually deliver... if the items turn up at all.