GE
Gaylin Estate Agents
Claimed Business
GE
Gaylin Estate Agents
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Gaylin Estate Agents
Gaylin Estate Agents has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Gaylin Estate Agents across 30 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTS
Thandekile S
1 reviews | Active since Jan 2020
23 Jul 2025, 06:50
The worst company
They charged me estimated amounts for water, they don't respond to their customer link, emails or phone calls. I think this is the worst company and stressful to deal with. You won't even know your estate manager because they are never available.
Helpful (0)
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Thandekile S
1 reviews | Active since Jan 2020
23 Jul 2025, 06:50
The worst company
They charged me estimated amounts for water, they don't respond to their customer link, emails or phone calls. I think this is the worst company and stressful to deal with. You won't even know your estate manager because they are never available.
0
Replies (0)JM
Jacob M
1 reviews | Active since Jan 2020
1 Apr 2025, 07:11
Worst estate agency ever
This company is the worst property agency I have ever dealt with. They are cruel and heartless, and the clauses in their lease agreement violate the Consumer Protection Act. I dealt with an agent named Eugene and deeply regret viewing and signing the lease agreement without first checking their rating here. I urge other to be very careful with this estate agency!!!!
Helpful (0)
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Jacob M
1 reviews | Active since Jan 2020
1 Apr 2025, 07:11
Worst estate agency ever
This company is the worst property agency I have ever dealt with. They are cruel and heartless, and the clauses in their lease agreement violate the Consumer Protection Act. I dealt with an agent named Eugene and deeply regret viewing and signing the lease agreement without first checking their rating here. I urge other to be very careful with this estate agency!!!!
0
Replies (0)TP
Tia P
1 reviews | Active since Jan 2020
26 Sept 2024, 05:26
I was sent into a Drug Den
I am horrified at what happened to me on the 25 September 2024, I was looking for a little apartment and arranged with Carmen to go and see it , I got there after I arranged to view the place with the Caretaker Armando, the place looked fine and I called to see what I had to do and then as I left the building "OAK PARK" I saw. Police vehicle and the stopped to let me go and as I drove away they started to follow me all the way to Malibongwe and asked me to stop, and the told me I had just been into a drug den and they are going to search me and my vehicle, they called for a female officer who searched me and they went through all me personal possessions and my car, on the side of the street as if I was a ********, how can this agent be sending people to a dangerous building and be denying that she knows anything about the drug lords living there when the police said they are constantly monitoring the place, I am horrified at that she just sent me I to that , if the police did not stop me I would have landed up living on that horrific place not even knowing what was going on in the building, this company has absolutely no morals just want to make money, places like this should be boycotted until and cleaned out, how can the agency send an innocent person there putting their life at stake.
Helpful (0)
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Tia P
1 reviews | Active since Jan 2020
26 Sept 2024, 05:26
I was sent into a Drug Den
I am horrified at what happened to me on the 25 September 2024, I was looking for a little apartment and arranged with Carmen to go and see it , I got there after I arranged to view the place with the Caretaker Armando, the place looked fine and I called to see what I had to do and then as I left the building "OAK PARK" I saw. Police vehicle and the stopped to let me go and as I drove away they started to follow me all the way to Malibongwe and asked me to stop, and the told me I had just been into a drug den and they are going to search me and my vehicle, they called for a female officer who searched me and they went through all me personal possessions and my car, on the side of the street as if I was a ********, how can this agent be sending people to a dangerous building and be denying that she knows anything about the drug lords living there when the police said they are constantly monitoring the place, I am horrified at that she just sent me I to that , if the police did not stop me I would have landed up living on that horrific place not even knowing what was going on in the building, this company has absolutely no morals just want to make money, places like this should be boycotted until and cleaned out, how can the agency send an innocent person there putting their life at stake.
0
Replies (0)BE
Barbara E
1 reviews | Active since Jan 2020
15 Jul 2024, 13:36
Thanks for my TPN record!
So wanting to rent another property and I got shot down twice. With the 3rd try I manage to find out what the reason was, me being declined. Never skipped rent, always on time and make sure payment is made in FULL. To my surprise Janine from ***lin flagged me on TPN because NOT PAYING AFTER THE GRACE PERIOD on TPN. From a grade A tenant to a B. This was last year, after ***lin forced me to hand over my house keys to the landlord after I paid for the full month and decided to move out in the middle of the month. This already left a bitter taste in my mouth as I paid in FULL. They listed me on TPN because one month they could not "find" my payment and Just proceeded to list me. No phone calls... no whatsapp... no email with regards to this. I only found out now by accident. So I call ***lin. Thembi sent me a email saying they cant update it was a MISTAKE on their side. TPN says they can. After back and forth and losing my temper, Paula said she will need to get a username and password to fix ***lins MISTAKE which I now cant rent my dream home because I look like a slow payer or bad tenant. After 20 min or so Paula let me know they fixed it, little to late!!!! DONT RENT FROM THEM unless you wanto sit with a bad TPN record!!! I am livid!
Helpful (0)
|Replies (0)BE
Barbara E
1 reviews | Active since Jan 2020
15 Jul 2024, 13:36
Thanks for my TPN record!
So wanting to rent another property and I got shot down twice. With the 3rd try I manage to find out what the reason was, me being declined. Never skipped rent, always on time and make sure payment is made in FULL. To my surprise Janine from ***lin flagged me on TPN because NOT PAYING AFTER THE GRACE PERIOD on TPN. From a grade A tenant to a B. This was last year, after ***lin forced me to hand over my house keys to the landlord after I paid for the full month and decided to move out in the middle of the month. This already left a bitter taste in my mouth as I paid in FULL. They listed me on TPN because one month they could not "find" my payment and Just proceeded to list me. No phone calls... no whatsapp... no email with regards to this. I only found out now by accident. So I call ***lin. Thembi sent me a email saying they cant update it was a MISTAKE on their side. TPN says they can. After back and forth and losing my temper, Paula said she will need to get a username and password to fix ***lins MISTAKE which I now cant rent my dream home because I look like a slow payer or bad tenant. After 20 min or so Paula let me know they fixed it, little to late!!!! DONT RENT FROM THEM unless you wanto sit with a bad TPN record!!! I am livid!
0
Replies (0)zT
zoe T
1 reviews | Active since Jan 2020
22 Mar 2024, 08:18
***lin refuses to make repairs in the unit I just moved into. Don't rent with this company.
I moved into a property managed by ***lin Properties. I was told all repairs would commence soon and I am 3 weeks in and I keep getting told stories about the landlord asking questions and not giving the go ahead to repair. How is that even my business? I am tenant who just moved in, I was told repairs would start soon- the door handle is loose, toilet is cracked and leaking, there is a broken window covered with clear tape. I told the agent I would be going to the rental tribunal and she was saying it's not a good way to start a relationship. So it's a good way to start a relationship by delaying repairs and telling me 2 different stories- first it was the maintenance department then it was the landlord delaying. Which is which??? My rights as a tenant are being violated because they are assuming that I am used to living in ****py places or something??? I've never lived in a ****py place in my life- this is the first one.
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zoe T
1 reviews | Active since Jan 2020
22 Mar 2024, 08:18
***lin refuses to make repairs in the unit I just moved into. Don't rent with this company.
I moved into a property managed by ***lin Properties. I was told all repairs would commence soon and I am 3 weeks in and I keep getting told stories about the landlord asking questions and not giving the go ahead to repair. How is that even my business? I am tenant who just moved in, I was told repairs would start soon- the door handle is loose, toilet is cracked and leaking, there is a broken window covered with clear tape. I told the agent I would be going to the rental tribunal and she was saying it's not a good way to start a relationship. So it's a good way to start a relationship by delaying repairs and telling me 2 different stories- first it was the maintenance department then it was the landlord delaying. Which is which??? My rights as a tenant are being violated because they are assuming that I am used to living in ****py places or something??? I've never lived in a ****py place in my life- this is the first one.
0
Replies (0)EH
Elmien H
1 reviews | Active since Jan 2020
27 Feb 2024, 15:26
Do not use as Managing Agent
I have really had the worst experience with ***lin Estate as my Managing Agents. They charge 7% of the rental monthly but I had to deal with various issues myself, had to rectify their mistakes and I get overcharged for services. Had to advise on incorrect billing and send proof of this. Had to insist that notice of termination is sent in writing (they advised it is not needed even though it clearly states this in the lease agreement) When issues with the tenant were raised, the proper procedures were not followed. I had to advise them on what to do instead of them guiding me. They put the tenant ahead of the landlord who pay for the service.
Helpful (0)
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Elmien H
1 reviews | Active since Jan 2020
27 Feb 2024, 15:26
Do not use as Managing Agent
I have really had the worst experience with ***lin Estate as my Managing Agents. They charge 7% of the rental monthly but I had to deal with various issues myself, had to rectify their mistakes and I get overcharged for services. Had to advise on incorrect billing and send proof of this. Had to insist that notice of termination is sent in writing (they advised it is not needed even though it clearly states this in the lease agreement) When issues with the tenant were raised, the proper procedures were not followed. I had to advise them on what to do instead of them guiding me. They put the tenant ahead of the landlord who pay for the service.
0
Replies (0)TP
Thebe P
1 reviews | Active since Jan 2020
18 Feb 2024, 10:18
***lin estates - Extremely ******* - you will not get your deposit back
On 01 September 2022 I moved into a property I rented from Zelda Swart through ***lin Estate Agent. The agent representing ***lin was Eugene Naidoo. Eugene advised that the property was behind on fees and requested a huge 2x rent as deposit. I paid a deposit of R1600, rent of R8000 and an administration fee of about R1000. PRE-EXISTING DAMAGES TO THE PROPRTY Eugege and I did the pre-inspection and there were pre-existing damages. Eugene has the pictures of the damages but has not provided the pictures. Instead ***lin has charged me for the pre-existing damages. I misunderstood the appointment for inspection before moving out, That misunderstanding does not negate the fact that there were pre-existing damages. I also have pictures of the pre-existing damages and I have communication to ***lin Repairs detailing the defects at the property while I was staying there. I still have the pictures, WhatsApp and emails. ***lin never denied the defecfs as I reported them. UNJUSTIFIED ENRICHMENT AND EXTENDED LOSS When I was meant to move in Eugene failed to hand over the keys and I was without a place to stay after paying the deposit and rent. When he handed over the keys the property did not have electricity and was therefore unusable. I had to find an alternative place to stay the two nights and pay for it. ***lin, Eugene and Zelda never sought to do right by me on the financial loss caused by them. THE DRAMA Soon after moving in the drama started. The plumbing was faulty and the shower was not working well. By the time I moved out a year later they had not replaced the shower head. The plumber who was appointed by ***lin pointed out the poor workmanship that led to the problem. It took a number of weeks for Zelda to approve the repairs and it led to inconvenience for me and my family. It was clear that this was to be our experience for the rental period. The stove became the next problem. My wife expected the worst from ***lin and Zelda and asked me to fix the stove myself. I knew this could cause problems later and I advised ***lin of my intention. They failed to see the that this was to their advantage and they referred to to the rules, They still did not fix the stove for many weeks. When they finally understood my intention, Repairs at ***lin phoned me to approve my intention to fix the stove myself. Note that they avoided paper trail. As I was not pleased with the service I withheld rent for a few days for a specific month. I think it was around February 2023. Renting at ***lin charged me a penalty for late payment. I refused to pay it and they increased the penalty. Later on the stove damages indicated that there was a bigger electricity problem. The solution called for a two-pronged approach: I had my electrician in the house to fix the stove and they had two gentlemen to fix defects in the DV box. The gentlemen were Solo and the guy who fixed the plumbing earlier. Solo advised me that he fixed the same DV box before I rented from ***lin. He pointed to new problems in the connections in the DV box and a burnt circuit breaker. This was quite concerning to me as it could possibly cause a fire and put my family in danger. After the electrical and stove repairs all was well; but only for a short period. The plates on the stove stopped working again. ***lin appointed a new electrician. He told me the stove was old and that he would advise that the stove be changed. They clearly did not take his advise as they called in the electrician/plumber to check. I don't think it ever got fixed this time as I know we used a the gas stove for cooking. By the time I left the stove was not working, This simply indicates the extent and number of electrical/stove related problems and poor efforts to fix the stove on ***lin's side. This is a summary of the poor experience. There is a lot of communication regarding the poor experience at the hands of ***lin estates. There are multiple emails to Eugene Naidoo, Janet Hood, Janene Ellerbeck, Salome Alberts. None of them have been of any help. After I moved out the deposit of R16000 with interest became R13000. Which branch of Mathematics can explain this negative growth? From the decreased amount they deducted R3500 for Municipal Services, R1250 for repairs where most of the damages were pre-existing damages and R700 for cleaning. I took the matter to the Gauteng Rental Housing Tribunal and we agreed that ***lin must avail the bank statement to reveal the new balance and the interest on the R16000. He has held back and the Gauteng Rental Housing Tribunal has failed to hold them accountable. The contact person at the Gauteng Rental Housing Tribunal is Joshua Mahlangu. It is clear from the the other reviews on ***lin that there are people who feel aggrieved by ***lin estates. It is now clear to me that ***lin are a bunch of *******. The question is: Why is Gauteng Rental Housing Tribunal failing to penalise them?
Helpful (0)
|Replies (0)TP
Thebe P
1 reviews | Active since Jan 2020
18 Feb 2024, 10:18
***lin estates - Extremely ******* - you will not get your deposit back
On 01 September 2022 I moved into a property I rented from Zelda Swart through ***lin Estate Agent. The agent representing ***lin was Eugene Naidoo. Eugene advised that the property was behind on fees and requested a huge 2x rent as deposit. I paid a deposit of R1600, rent of R8000 and an administration fee of about R1000. PRE-EXISTING DAMAGES TO THE PROPRTY Eugege and I did the pre-inspection and there were pre-existing damages. Eugene has the pictures of the damages but has not provided the pictures. Instead ***lin has charged me for the pre-existing damages. I misunderstood the appointment for inspection before moving out, That misunderstanding does not negate the fact that there were pre-existing damages. I also have pictures of the pre-existing damages and I have communication to ***lin Repairs detailing the defects at the property while I was staying there. I still have the pictures, WhatsApp and emails. ***lin never denied the defecfs as I reported them. UNJUSTIFIED ENRICHMENT AND EXTENDED LOSS When I was meant to move in Eugene failed to hand over the keys and I was without a place to stay after paying the deposit and rent. When he handed over the keys the property did not have electricity and was therefore unusable. I had to find an alternative place to stay the two nights and pay for it. ***lin, Eugene and Zelda never sought to do right by me on the financial loss caused by them. THE DRAMA Soon after moving in the drama started. The plumbing was faulty and the shower was not working well. By the time I moved out a year later they had not replaced the shower head. The plumber who was appointed by ***lin pointed out the poor workmanship that led to the problem. It took a number of weeks for Zelda to approve the repairs and it led to inconvenience for me and my family. It was clear that this was to be our experience for the rental period. The stove became the next problem. My wife expected the worst from ***lin and Zelda and asked me to fix the stove myself. I knew this could cause problems later and I advised ***lin of my intention. They failed to see the that this was to their advantage and they referred to to the rules, They still did not fix the stove for many weeks. When they finally understood my intention, Repairs at ***lin phoned me to approve my intention to fix the stove myself. Note that they avoided paper trail. As I was not pleased with the service I withheld rent for a few days for a specific month. I think it was around February 2023. Renting at ***lin charged me a penalty for late payment. I refused to pay it and they increased the penalty. Later on the stove damages indicated that there was a bigger electricity problem. The solution called for a two-pronged approach: I had my electrician in the house to fix the stove and they had two gentlemen to fix defects in the DV box. The gentlemen were Solo and the guy who fixed the plumbing earlier. Solo advised me that he fixed the same DV box before I rented from ***lin. He pointed to new problems in the connections in the DV box and a burnt circuit breaker. This was quite concerning to me as it could possibly cause a fire and put my family in danger. After the electrical and stove repairs all was well; but only for a short period. The plates on the stove stopped working again. ***lin appointed a new electrician. He told me the stove was old and that he would advise that the stove be changed. They clearly did not take his advise as they called in the electrician/plumber to check. I don't think it ever got fixed this time as I know we used a the gas stove for cooking. By the time I left the stove was not working, This simply indicates the extent and number of electrical/stove related problems and poor efforts to fix the stove on ***lin's side. This is a summary of the poor experience. There is a lot of communication regarding the poor experience at the hands of ***lin estates. There are multiple emails to Eugene Naidoo, Janet Hood, Janene Ellerbeck, Salome Alberts. None of them have been of any help. After I moved out the deposit of R16000 with interest became R13000. Which branch of Mathematics can explain this negative growth? From the decreased amount they deducted R3500 for Municipal Services, R1250 for repairs where most of the damages were pre-existing damages and R700 for cleaning. I took the matter to the Gauteng Rental Housing Tribunal and we agreed that ***lin must avail the bank statement to reveal the new balance and the interest on the R16000. He has held back and the Gauteng Rental Housing Tribunal has failed to hold them accountable. The contact person at the Gauteng Rental Housing Tribunal is Joshua Mahlangu. It is clear from the the other reviews on ***lin that there are people who feel aggrieved by ***lin estates. It is now clear to me that ***lin are a bunch of *******. The question is: Why is Gauteng Rental Housing Tribunal failing to penalise them?
0
Replies (0)ER
Elna R
1 reviews | Active since Jan 2020
15 Feb 2024, 12:06
***lin Properties - Worst of the Worst!!
WORST of the WORST! Invisible communication. Atrocious customer care. Totally disrespectful to customers. Severely dishonest. *********. Horrific business etiquette. Disloyal. As soon as they have the tenant's deposit and first month's rent .... FORGET ABOUT MOVING THIS TREE one inch ~ THEY WILL LAUGH BEHIND YOUR BACK! Because you will NOT see or HEAR from them - EVER AGAIN!! Oh so sorry, my bad ...... you will not hear from them or see them again UNTIL THEIR NEXT COLLECTION of commission THAT IS!!
Helpful (0)
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Elna R
1 reviews | Active since Jan 2020
15 Feb 2024, 12:06
***lin Properties - Worst of the Worst!!
WORST of the WORST! Invisible communication. Atrocious customer care. Totally disrespectful to customers. Severely dishonest. *********. Horrific business etiquette. Disloyal. As soon as they have the tenant's deposit and first month's rent .... FORGET ABOUT MOVING THIS TREE one inch ~ THEY WILL LAUGH BEHIND YOUR BACK! Because you will NOT see or HEAR from them - EVER AGAIN!! Oh so sorry, my bad ...... you will not hear from them or see them again UNTIL THEIR NEXT COLLECTION of commission THAT IS!!
0
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