I have been calling for two days

Item: Gems (Government Employees Medical Scheme)
Rating: 1
Author: Shereen

I have been calling for two days. Yesterday waited for over two hours no assistance Today I waited 47 minutes. The worst service ever.

Helpful (0)

Replies (106)

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Replies (106)

Gems (Government Employees Medical Scheme)'s replyOfficial

13 Mar 2026, 09:07

Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on 0800 00 4367 (members Toll-free number) & 0860 436 777 (providers).

Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.

Emergency number: 0800 44 4367 (available 24 hours)

If you wish to submit a compliment, please email us on at compliments@gems.gov.za.

We look forward to receiving your positive feedback.

Regards, GEMS

Best regards,

Gems (Government Employees Medical Scheme)'s reply13 Mar 2026, 09:07

Official

Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on 0800 00 4367 (members Toll-free number) & 0860 436 777 (providers).

Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.

Emergency number: 0800 44 4367 (available 24 hours)

If you wish to submit a compliment, please email us on at compliments@gems.gov.za.

We look forward to receiving your positive feedback.

Regards, GEMS

Best regards,

Gems (Government Employees Medical Scheme)'s replyOfficial

13 Mar 2026, 09:30

Good day

Please provide us with your membership number and ID number in order to assist.

Regards,
GEMS.

Best regards,

Gems (Government Employees Medical Scheme)'s reply13 Mar 2026, 09:30

Official

Good day

Please provide us with your membership number and ID number in order to assist.

Regards,
GEMS.

Best regards,