RIP-OFF BY GREEDY, ********* GEMS

This is a follow-up on the 1st complaint I wrote on the 12th or 11th of May 2026. I indicated in that complaint that I cancelled a new member I wanted to include in the medical aid on the 7th of May, days before GEMS could make the actual funds deduction on the 15th of May 2026, but GEMS nevertheless went ahead and took my money. I then raised this on this platform on the 11th or 12th May, to which GEMS rep**** on the 12th of May, promising to respond to my complaint within the next 7 working days. Today, the 27th May 2026, nothing has come forth from GEMS, no response, no communication, no refund of my money. This shows you the level of disrespect, lack of ethics, and the disdain, that GEMS has towards its customers. No wonder many of the customers/members that one comes across want to leave this non-sense scheme. I had previously written to Hellopeter about Old Mutual and ABSA, and the two companies addressed my complaints in a blink of an eye, showing professionalism and customer service befitting of big organizations that are committed to customer satisfaction. But NOT GEMS, this is an organization that is in business purely for profit motive, undeserved profit if you ask me, because this kind of conduct and behavior, *****ing from poor customers by charging upfront probationary payments, and not refunding monies they did not earn, this points exactly to that, undeserved profits at all costs. GEMS must return my money, my R3500, back into my account as in yesterday, I cannot wait forever for them to return my hard-earned money. I have a family to feed, not that ************ and immoral organization.