GS
German Spares West
Unclaimed Business
GS
German Spares West
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
24 Jan 2024, 09:33
PATHETIC - probably dont even mind a 1 star review coz at least they get a star right...
The service i received was pathetic. I requested a part last week Friday and received a message on Monday asking me what i wanted after i already put in the details on the website of what i needed. (i rep**** again of what i needed) Someone eventually contacted me yesterday via whatdapp (Tuesday) telling me they are checking for the part and no further feedback received and today (Wednesday) i received message asking me if im still interested... really 1 message a day and no further communication is very poor service... Pathetic company and customer service .... probably dont even mind a 1 star review coz at least they get a star right...
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Anonymous
1 reviews | Active since Jan 2020
24 Jan 2024, 09:33
PATHETIC - probably dont even mind a 1 star review coz at least they get a star right...
The service i received was pathetic. I requested a part last week Friday and received a message on Monday asking me what i wanted after i already put in the details on the website of what i needed. (i rep**** again of what i needed) Someone eventually contacted me yesterday via whatdapp (Tuesday) telling me they are checking for the part and no further feedback received and today (Wednesday) i received message asking me if im still interested... really 1 message a day and no further communication is very poor service... Pathetic company and customer service .... probably dont even mind a 1 star review coz at least they get a star right...
0
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Cassandra R
1 reviews | Active since Jan 2020
8 Feb 2023, 07:31
Services
Very Friendly staff. and Good Service.
Helpful (0)
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Cassandra R
1 reviews | Active since Jan 2020
8 Feb 2023, 07:31
Services
Very Friendly staff. and Good Service.
0
Replies (0)EN
Etienne N
1 reviews | Active since Jan 2020
1 Apr 2022, 13:33
bunch of incompetent low life people rating their own company on facebook and google reviews
this branch also the worst most pathetic compnay in the world, i had an issue of their moot branch sending me parts which can be s****ped, now their one manager is handling my issue to refund me, in 32 to 3 weeks she has only once called me and nothing their after untill i called back getting to talk to mellissa asking for a refund as i am getting no service here, now all of a sudden after excuses she is on leave for 3 weeks and i have to wait, they have their s**** back and still sit with my money
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Etienne N
1 reviews | Active since Jan 2020
1 Apr 2022, 13:33
bunch of incompetent low life people rating their own company on facebook and google reviews
this branch also the worst most pathetic compnay in the world, i had an issue of their moot branch sending me parts which can be s****ped, now their one manager is handling my issue to refund me, in 32 to 3 weeks she has only once called me and nothing their after untill i called back getting to talk to mellissa asking for a refund as i am getting no service here, now all of a sudden after excuses she is on leave for 3 weeks and i have to wait, they have their s**** back and still sit with my money
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abel K
1 reviews | Active since Jan 2020
7 Jul 2021, 09:01
Poor customer service
Last month i send my gear level in for a recon by this company,It costed me R5100 to fix with new cables,My bakkie was by the mechanic and auto electrition for some repairs,I eventually got my bakkie back and been driving if for 2 weeks,Last week wednesday i drove and i did not have gears on my bakkie the lever is very loose,Went back to the mechanic and he look and found the same problem occured again,i contacted the company to informed them about what has happend,Jackie told me shewill get back to me redarding the matter,she then whatsapp me telling me i abused the lever thats y it broke,i mean really plastic that hard,and now all off a sudden their is no gurantee on recon parts,but invoice does not indicate anything about,i called in and spoke to a guy by the name of steven or steve in which he tol me i must speak to their manager,i must call the next day to speak to her,I must call them no concern to take my details and call me,its a week later nobody calls or any communication from them.Now i had make plan to get it fixed so that i can sell my bakkie,but how do i sell it like that, This company does not care about customers only their money,DON"T DO BUSINESS WITH THEM AT ALL.
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abel K
1 reviews | Active since Jan 2020
7 Jul 2021, 09:01
Poor customer service
Last month i send my gear level in for a recon by this company,It costed me R5100 to fix with new cables,My bakkie was by the mechanic and auto electrition for some repairs,I eventually got my bakkie back and been driving if for 2 weeks,Last week wednesday i drove and i did not have gears on my bakkie the lever is very loose,Went back to the mechanic and he look and found the same problem occured again,i contacted the company to informed them about what has happend,Jackie told me shewill get back to me redarding the matter,she then whatsapp me telling me i abused the lever thats y it broke,i mean really plastic that hard,and now all off a sudden their is no gurantee on recon parts,but invoice does not indicate anything about,i called in and spoke to a guy by the name of steven or steve in which he tol me i must speak to their manager,i must call the next day to speak to her,I must call them no concern to take my details and call me,its a week later nobody calls or any communication from them.Now i had make plan to get it fixed so that i can sell my bakkie,but how do i sell it like that, This company does not care about customers only their money,DON"T DO BUSINESS WITH THEM AT ALL.
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Anonymous
1 reviews | Active since Jan 2020
4 Jul 2021, 22:34
ROTTEN COMPANY AND SERVICE
I send my bakkie gear lever to be recon which costed me over R5000,got it back the mechanic placed back in the bakkie,Got my bakkie back drove it 2 weeks and the no gear on my bakkie,we removed the cover to find the same parts that was fix broke again.i called them the lady helped and said she will call me back,she replied via whatsapp state that i abused my gear lever thats why it broke and that their is no guarentee on recon car parts,i told her no where on your invoice does it state that.No i must call the next day the manager will be in and i can talk to her,day 2 i called the manager is not their she will be available the next day,day 3 i did not even bother to call as im already gatvol in their way of doing business,now i must pay the mechanic double to fix the problem.This so called company should not even be in business if this is the way they operate...they got my details they dont even bother to call me.A steven tells me they do care..DONT DO BUSINESS WITH THEM..
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Anonymous
1 reviews | Active since Jan 2020
4 Jul 2021, 22:34
ROTTEN COMPANY AND SERVICE
I send my bakkie gear lever to be recon which costed me over R5000,got it back the mechanic placed back in the bakkie,Got my bakkie back drove it 2 weeks and the no gear on my bakkie,we removed the cover to find the same parts that was fix broke again.i called them the lady helped and said she will call me back,she replied via whatsapp state that i abused my gear lever thats why it broke and that their is no guarentee on recon car parts,i told her no where on your invoice does it state that.No i must call the next day the manager will be in and i can talk to her,day 2 i called the manager is not their she will be available the next day,day 3 i did not even bother to call as im already gatvol in their way of doing business,now i must pay the mechanic double to fix the problem.This so called company should not even be in business if this is the way they operate...they got my details they dont even bother to call me.A steven tells me they do care..DONT DO BUSINESS WITH THEM..
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Cassandra R
1 reviews | Active since Jan 2020
23 Jun 2021, 08:02
Friendly staff at German Spares West
Friendly staff- good services
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Cassandra R
1 reviews | Active since Jan 2020
23 Jun 2021, 08:02
Friendly staff at German Spares West
Friendly staff- good services
0
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Setlabo M
1 reviews | Active since Jan 2020
30 Dec 2019, 03:40
Bad Customer Service from Germany Spares West
On the 18th December 2019 I bought an alternator for LE9 engine. When I got home I noticed that the fitting brackets were not the same. I took pictures of the broken alternator and sent them to Jacky the sales person and notified her on the 19th December 2019 that I am on my way to return the part. I asked her to look for the correct part for me when I arrived at their auto Spares. Unfortunately they couldn't get the correct part that I was looking for and she asked to complete a refund form and provide them with my banking details. I was told that it will take 3 days for the refund to reflect in my bank account. Three days passed and I followed up with them and I was told they are working on it. Todate I haven't received my refund. This is a very bad customer service that I have ever come across in my entire life especially in an automotive industry.
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Setlabo M
1 reviews | Active since Jan 2020
30 Dec 2019, 03:40
Bad Customer Service from Germany Spares West
On the 18th December 2019 I bought an alternator for LE9 engine. When I got home I noticed that the fitting brackets were not the same. I took pictures of the broken alternator and sent them to Jacky the sales person and notified her on the 19th December 2019 that I am on my way to return the part. I asked her to look for the correct part for me when I arrived at their auto Spares. Unfortunately they couldn't get the correct part that I was looking for and she asked to complete a refund form and provide them with my banking details. I was told that it will take 3 days for the refund to reflect in my bank account. Three days passed and I followed up with them and I was told they are working on it. Todate I haven't received my refund. This is a very bad customer service that I have ever come across in my entire life especially in an automotive industry.
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Rene Blondiie Van Heerden
1 reviews | Active since Jan 2020
3 Jun 2019, 13:08
DON'T USE GERMAN SPARES WEST
I have never in my life encouter such terrible assistance! The owner is absolutely incapable of giving refunds, I was told by my mechanic to order 2 lights and went to a different mechanic where he was abled to fix them and they just refused to give me a refund. Its still in its original packaging with the receipt. Dont use a company that does not want to help its clients!!!!
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Rene Blondiie Van Heerden
1 reviews | Active since Jan 2020
3 Jun 2019, 13:08
DON'T USE GERMAN SPARES WEST
I have never in my life encouter such terrible assistance! The owner is absolutely incapable of giving refunds, I was told by my mechanic to order 2 lights and went to a different mechanic where he was abled to fix them and they just refused to give me a refund. Its still in its original packaging with the receipt. Dont use a company that does not want to help its clients!!!!
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