GH
Getsavvi Health
Verified Business
GH
Getsavvi Health
Verified Business
8 Reviews (last 12 months)
Responds in 42 hours 51 min
Performance(last 12 months):
0Trustindex Rating
#14Ranked In Health & Medical
42h 51mReply Time
-100 NPSUnlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 42 hours 51 min
TrustIndex
0
Ranking
#14
in Health & Medical
Avg Reply
42 hours 51 minutes
NPS Score
-100
Recommended: Unlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 42 hours 51 min
Review Distribution
1|8 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Getsavvi Health
Getsavvi Health has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 42 hours 51 min. Hellopeter has tracked Getsavvi Health across 528 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
Asanda M
1 reviews | Active since Jan 2020
12 Mar 2026, 05:47
Getsavvi is not paying my claim
I wish I can give this 0 star. Worse medical insurance ever. It’s been two weeks asking about my claim with no feedback. Worse customer service. They don’t answer emails or WhatsApp. I just want my money, I have given them invoice
Helpful (0)
|Replies (0)AM
Asanda M
1 reviews | Active since Jan 2020
12 Mar 2026, 05:47
Getsavvi is not paying my claim
I wish I can give this 0 star. Worse medical insurance ever. It’s been two weeks asking about my claim with no feedback. Worse customer service. They don’t answer emails or WhatsApp. I just want my money, I have given them invoice
0
Replies (0)RN
Rene N
1 reviews | Active since Jan 2020
27 Jan 2026, 13:50
No assistance with refund
I have never had the displeasure of dealing with a company with such incompetence in assisting me to get my money refunded back to me. I am being sent from pillar to post by the people that work there and absolutely no one is willing to assist.
Helpful (0)
|Replies (0)RN
Rene N
1 reviews | Active since Jan 2020
27 Jan 2026, 13:50
No assistance with refund
I have never had the displeasure of dealing with a company with such incompetence in assisting me to get my money refunded back to me. I am being sent from pillar to post by the people that work there and absolutely no one is willing to assist.
0
Replies (0)M
Mario
1 reviews | Active since Jan 2020
8 Aug 2025, 07:14
AUL GetCare Health Plan has been one of the worst service experiences I have ever had
AUL GetCare Health Plan has been one of the worst service experiences I have ever had. Their medical cover is essentially useless — it feels like you’re paying for nothing of real value. The customer service is unhelpful, slow, and dismissive, and it’s almost impossible to get proper answers or assistance when you need it most. Even after cancelling, they insist on charging you for a full month’s notice, which feels like nothing more than a money grab. The entire experience left me feeling frustrated, **********, and disappointed. I would strongly warn anyone considering this health insurance to stay far away — you are wasting your money and your time.
Helpful (0)
|Replies (0)M
Mario
1 reviews | Active since Jan 2020
8 Aug 2025, 07:14
AUL GetCare Health Plan has been one of the worst service experiences I have ever had
AUL GetCare Health Plan has been one of the worst service experiences I have ever had. Their medical cover is essentially useless — it feels like you’re paying for nothing of real value. The customer service is unhelpful, slow, and dismissive, and it’s almost impossible to get proper answers or assistance when you need it most. Even after cancelling, they insist on charging you for a full month’s notice, which feels like nothing more than a money grab. The entire experience left me feeling frustrated, **********, and disappointed. I would strongly warn anyone considering this health insurance to stay far away — you are wasting your money and your time.
0
Replies (0)RV
Roshanna V
1 reviews | Active since Jan 2020
30 Jul 2025, 14:47
Dissapointed in Get Savvi Health
I am so disappointment in this medical insurance. They sounded all good and well when I sighed up about 3 years ago but its was just empty promises. I went for blood test and had to pay for it all, every time i go to the doc and that maybe 3times a year then non of the meds are covered as they promised and it is a network doc. nothing is ever covered and i pay my insurance no fail every month for nothing. this was just a waste of my money. My vouchers are also taken away now that they moved over to pamc. I requested the vouchers, then they said I got no vouchers, then they provided me with a number that IS NOT working. they are the worst!
Helpful (0)
|Replies (0)RV
Roshanna V
1 reviews | Active since Jan 2020
30 Jul 2025, 14:47
Dissapointed in Get Savvi Health
I am so disappointment in this medical insurance. They sounded all good and well when I sighed up about 3 years ago but its was just empty promises. I went for blood test and had to pay for it all, every time i go to the doc and that maybe 3times a year then non of the meds are covered as they promised and it is a network doc. nothing is ever covered and i pay my insurance no fail every month for nothing. this was just a waste of my money. My vouchers are also taken away now that they moved over to pamc. I requested the vouchers, then they said I got no vouchers, then they provided me with a number that IS NOT working. they are the worst!
0
Replies (0)lD
lynette D
1 reviews | Active since Jan 2020
4 Jul 2025, 07:46
Getsavvi mammogram
I am extremely disappointed in these guys services. They broadcasting all over the internet and their webiste about their benefits yet when I tried to find out re my benefit for a mammogram I was it's not covered. Womens health is part of preventitive screening which clearly shows on their site but the consultant seemed surprised when I did the query. Is this a way to mislead clients to take out their insurance and why will it not be covered when they have a whole article on their site about screening and prevention benefits.
Helpful (0)
|Replies (0)lD
lynette D
1 reviews | Active since Jan 2020
4 Jul 2025, 07:46
Getsavvi mammogram
I am extremely disappointed in these guys services. They broadcasting all over the internet and their webiste about their benefits yet when I tried to find out re my benefit for a mammogram I was it's not covered. Womens health is part of preventitive screening which clearly shows on their site but the consultant seemed surprised when I did the query. Is this a way to mislead clients to take out their insurance and why will it not be covered when they have a whole article on their site about screening and prevention benefits.
0
Replies (0)GA
Gillian A
1 reviews | Active since Jan 2020
4 Jun 2025, 11:34
Don't try and join
I tried signing up as a member for a couple of days the sales staff never called me I tried calling a few times and was directed to a whole different department I called customer service and was told that they can't sign up any new clients as there is a issue on their side I asked so get savvy is just chasing clients away the agent said yes they are
Helpful (0)
|Replies (0)GA
Gillian A
1 reviews | Active since Jan 2020
4 Jun 2025, 11:34
Don't try and join
I tried signing up as a member for a couple of days the sales staff never called me I tried calling a few times and was directed to a whole different department I called customer service and was told that they can't sign up any new clients as there is a issue on their side I asked so get savvy is just chasing clients away the agent said yes they are
0
Replies (0)AD
Amar D
1 reviews | Active since Jan 2020
25 Apr 2025, 15:18
Poor Hospital Stabilization and Accidental Cover
We have been with GetSavvi from 2018. The hospital cover and emergency stabilization is unfortunately very problematic. I suffered chest pains and being a Cardiac Patient I rushed to Casualty to investigate and stabilize. Even though my Troponin levels were elevated to 10 it was not high enough of 15 according to them to warrant stabilization. I told them I had taken two Dispirins and that could have helped stabilze the full heart attack. Getsavvi is adamant it was not an emergency and are refusing to pay the casualty stabilization cost. I cannot in good faith recommend their hospital Plan. I however cannot fault their day to day plan with GPs.
Helpful (0)
|Replies (0)AD
Amar D
1 reviews | Active since Jan 2020
25 Apr 2025, 15:18
Poor Hospital Stabilization and Accidental Cover
We have been with GetSavvi from 2018. The hospital cover and emergency stabilization is unfortunately very problematic. I suffered chest pains and being a Cardiac Patient I rushed to Casualty to investigate and stabilize. Even though my Troponin levels were elevated to 10 it was not high enough of 15 according to them to warrant stabilization. I told them I had taken two Dispirins and that could have helped stabilze the full heart attack. Getsavvi is adamant it was not an emergency and are refusing to pay the casualty stabilization cost. I cannot in good faith recommend their hospital Plan. I however cannot fault their day to day plan with GPs.
0
Replies (0)SZ
Siphelele Z
1 reviews | Active since Jan 2020
8 Apr 2025, 08:14
No Emphathy ,Bad service
Good day ID Number : 9210070525080 I have been using GetSavvi Health for almost 3 years now without any issues. On the 23 and 24 of February 2025. I had to use my own money to go see the Doctor because it was emergency, and it was on Sunday my GP was closed so I sued the different one I submitted the claim on the 17 /03/2025 with all documents requested .You guys responded and requested the detailed invoice for the service dates which I submitted . Now you are telling me you having difficulty matching the invoice with the proof of payment, as the doctor's details are not included on the proof of payment. 1. I paid using my partner card and it was speed point machine 2. I provided all the invoices ,proof of payment and sick notes with stamped that I received from the GP 3. I had the Ectopic pregnancy and lost my child I’m still in trauma now I received such treatment from you guys . Why would I lie about all this?? where is Empathy in this ???? . This is my first time claiming back the refund from you guy’s .Please sort it out urgently I even attached the letter form the Hospital that I was booked off for 3 weeks. Kind regards
Helpful (0)
|Replies (0)SZ
Siphelele Z
1 reviews | Active since Jan 2020
8 Apr 2025, 08:14
No Emphathy ,Bad service
Good day ID Number : 9210070525080 I have been using GetSavvi Health for almost 3 years now without any issues. On the 23 and 24 of February 2025. I had to use my own money to go see the Doctor because it was emergency, and it was on Sunday my GP was closed so I sued the different one I submitted the claim on the 17 /03/2025 with all documents requested .You guys responded and requested the detailed invoice for the service dates which I submitted . Now you are telling me you having difficulty matching the invoice with the proof of payment, as the doctor's details are not included on the proof of payment. 1. I paid using my partner card and it was speed point machine 2. I provided all the invoices ,proof of payment and sick notes with stamped that I received from the GP 3. I had the Ectopic pregnancy and lost my child I’m still in trauma now I received such treatment from you guys . Why would I lie about all this?? where is Empathy in this ???? . This is my first time claiming back the refund from you guy’s .Please sort it out urgently I even attached the letter form the Hospital that I was booked off for 3 weeks. Kind regards
0
Replies (0)